Library literature related to Service Design is slim but slowly emerging. This chapter fills a gap in literature geared specifically to administrators as well as building design and redesign projects.
Johnson, K. (2016), "Understanding and Embracing Service Design Principles in Creating Effective Library Spaces and Services", The Future of Library Space (Advances in Library Administration and Organization, Vol. 36), Emerald Group Publishing Limited, pp. 79-102. https://doi.org/10.1108/S0732-067120160000036003Download as .RIS
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