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Questions about the short- and long-term effects of the trauma of 9/11 on students with special needs and the coping strategies used by their teachers to deal satisfactorily with the effects prompted the creation of a survey to examine these issues. While the survey was in its inception and before its completion, a consultation was held with a counselor from the Behavioral Studies program at the University of South Alabama to ensure that the survey was thorough and relevant to post-traumatic stress.

Volunteerism underpins the sustainability of communities and a wide range of organizations. A review of the academic literature on volunteerism yields few studies considering the role of emotions, but those that do exist clearly indicate that emotions are critical factors in the recruitment, retention, and wellbeing of volunteers. The contribution of this chapter is to provide a review of the existing published academic research on emotions in the context of volunteerism, and to put out a call for emotions research in this critical aspect of sustainable communities and organizations.