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Devising and implementing a quality system to deliver to customer needs can be a major undertaking. Provides an account of the implementation of BS5750 within a training organization. Makes suggestions for improving implementation for those in the training sector who may face the task of addressing BS5750 in the future.

Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse. Aims to reveal staff attitudes during the implementation process and examine what implications they have for managers and for future methods of implementation.

Quality has become an increasingly important issue. Describes a survey conducted within a training organization examining the implementation of a quality initiative BS 5750. Its implementation in the service sector is relatively new and therefore documented case studies remain sparse. Aims to reveal staff attitudes during the implementation process and examine what implications they have for managers and for future methods of implementation.

Harboro Rubber Company is a small manufacturing business which has managed a successful strategic change in a short space of time. The plan involved moving the company from an uncompetitive, loss‐making position to one where the company is enjoying growth and profitability. The distinguishing feature of the changes is the extent to which strategic decisions have been influenced by lower level employees who previously had no say in how the business was managed. Critical success factors which made the transition so successful are identified, the most important being the avoidance of programmatic change.

The purpose of this paper is to examine the views of women with disability about their working lives in a company in the Barcelona metropolitan area which is unusual in that it employs more than twice the percentage of people with disabilities as the legally established quota (2 percent). The paper specifically addresses concealment of disability in a context provided by organizational inclusion policies.

Narratives from women with disabilities were developed within the case study of the firm to give voice to them and bring forward their perspectives on their own working experience in the organizational context.

The author found that in an arguably inclusive organizational context, unlike their experiences in other contexts, women could choose whether or not to conceal their disability. The organizational context allowed women to forget their disability, yet disability was vindicated in different ways. Emotions were varied and nuanced around feelings of pride, happiness, a wish for independence, pain and relief.

The research was done in a specific organization with an unusually high percentage of employees with disability. While results cannot be generalized to other companies, this research can aid understanding of what the processes of inclusion may involve for employees, and for those organizations that choose to engage in inclusive practices.

The results of this research are relevant for managers and policy makers in order to obtain insights about how inclusive policies may be perceived by those to whom they are addressed.

Disability inclusion in organizations is part of disability inclusion in societies. Disability affects 15 percent of the world population. Addressing inclusion processes of people with disability is socially relevant and needed.

In contrast to previous research, disability inclusion processes are examined though the voices of the women with disabilities working in the company.

The purpose of this paper is to identify the contributions of information systems (IS) for the evolutionary process of corporate environmental management by highlighting implications for big data research.

The authors conducted two case studies with Brazilian enterprises certified by ISO 14001, by conducting interviews, document analysis and direct observation. Implications for a research agenda on big data are also presented.

As results, the authors present the identification of the main contributions of IS for the evolution of environmental management in the studied cases. The authors found that advanced stage regarding IS may be considered a factor that implies a more effective environmental management.

The main contribution of this research consists of the presentation of a framework that identifies the support of IS for corporate environmental practices. By confirming the relation between IS and maturity levels of environmental management, the authors highlight that application of big data has the potential of boosting the relation between IS and corporate environmental management.

This paper aims to review national aeronautics and space administration (NASA’s) broad investments in electrified aircraft propulsion (EAP). NASA investments are guided by an assessment of potential market impacts, technical key performance parameters, and technology readiness attained through a combination of studies, enabling fundamental research and flight research.

The impact of EAP varies by market and NASA is considering three markets as follows: national/international, on-demand mobility and short-haul regional air transport. Technical advances in key areas have been made that indicate EAP is a viable technology. Flight research is underway to demonstrate integrated solutions and inform standards and certification processes.

A key finding is that sufficient technical advances in key areas have been made, which indicate EAP is a viable technology for aircraft. Significant progress has been made to reduce EAP adoption barriers and further work is needed to transition the technology to a commercial product and improve the technology, so it is applicable to large transonic aircraft.

Significant progress has been made to reduce EAP adoption barriers and further work is needed to transition the technology to a commercial product and improve the technology, so it is applicable to large transonic aircraft.

This paper will review the activities of the hybrid gas-electric subproject of the Advanced Air Transport Technology Project, the Revolutionary Vertical Lift Technology Project and the X-57 Flight Demonstration Project, and discuss the potential EAP benefits for commercial and military applications. This paper focuses on the vehicle-related activities, however, there are related NASA activities in air space management and vehicle autonomy activities, as well as a breakthrough technology project called the Convergent Aeronautics Solutions Project. The target audience is people interested in EAP.

Man has been seeking an ideal existence for a very long time. In this existence, justice, love, and peace are no longer words, but actual experiences. How ever, with the American preemptive invasion and occupation of Afghanistan and Iraq and the subsequent prisoner abuse, such an existence seems to be farther and farther away from reality. The purpose of this work is to stop this dangerous trend by promoting justice, love, and peace through a change of the paradigm that is inconsistent with justice, love, and peace. The strong paradigm that created the strong nation like the U.S. and the strong man like George W. Bush have been the culprit, rather than the contributor, of the above three universal ideals. Thus, rather than justice, love, and peace, the strong paradigm resulted in in justice, hatred, and violence. In order to remove these three and related evils, what the world needs in the beginning of the third millenium is the weak paradigm. Through the acceptance of the latter paradigm, the golden mean or middle paradigm can be formulated, which is a synergy of the weak and the strong paradigm. In order to understand properly the meaning of these paradigms, however, some digression appears necessary.

This paper seeks to present findings from the first all‐Ireland study that consulted older people on their perceptions of interventions and services to support people experiencing abuse.

Utilising a grounded theory approach, 58 people aged 65 years and over took part in focus groups across Ireland. Four peer‐researchers were also trained to assist in recruitment, data collection, analysis, and dissemination.

Participants identified preventative community‐based approaches and peer supports as important mechanisms to support people experiencing, and being at risk of, elder abuse. Choices regarding care provision and housing, as well as opportunities for engagement in community activities where they can discuss issues with others, were identified as ways to prevent abuse.

The development of elder abuse services has traditionally been defined from the perspective of policy makers and professionals. This study looked at the perspective of the end‐users of such services for the first time. The research also gave an active role to older people in the research process. The policy implication of the findings from this research is that enhanced attention and resources should be directed to community activities that enable older people to share their concerns informally thereby gaining confidence to seek more formal interventions when necessary.