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In light of the many crises and catastrophes faced in the modern world, policymakers frequently make claims to be ‘following the science’ or being ‘governed by the data’. Yet, conflict based on inequalities continue to fuel dissatisfaction with the decisions and actions of authorities. Research into public security may require surveillance and covert observations, all of which are subject to major ethical challenges. Any neat distinction between covert and overt research is difficult to maintain given the variety of definitions used for all the terms addressed here. Covert research may be ethically justified and is not necessarily deceptive. In any case, deception may be ethical if engaged in for the ‘right’ reasons. Modern research sites and innovative research methods may enhance opportunities for covert work. In all surveillance and covert work, care must be taken about how consent is managed, how observed subjects are protected and harm to all involved minimised in all situations.

Technical solutions can be important when key communicators take on the task of making sense of social media flows during crises. However, to provide situation awareness during high-stress assignments, usability problems must be identified and corrected. In usability studies, where researchers investigate the user-friendliness of a product, several types of data gathering methods can be combined. Methods may include subjective (surveys and observations) and psychophysiological (e.g. skin conductance and eye tracking) data collection. This chapter mainly focuses on how the latter type can provide detailed clues about user-friendliness. Results from two studies are summarised. The tool tested is intended to help communicators and journalists with monitoring and handling social media content during times of crises.

This paper aims to report on a new form of project insurance in the UK construction designed to improve collaborative working among project participants. It aims to examine the interprofessional collaborative endeavour under the new insurance arrangements, drawing on a structuration model of interdisciplinary collaboration developed in the field of healthcare studies.

The research employed a longitudinal, action research approach with participant observation. A novel element included a project facilitator as part of the action research team. Qualitative and quantitative data were collected using semi-structured interviews with close scrutiny of the documented project record.

Project structure emerges as a more important element in the collaboration process than is typically recognised in practice-based studies; the analysis revealing the interplay of structure, the socialising processes of participants and how facilitation helps develop interdependence among project participants. The analysis provides a basis for understanding collaboration on the trial project.

The project provides a unique context for the examination of collaboration under the new project insurance arrangements. The results have implications for the study of collaboration in highlighting the important relationship between project structure, collaboration and facilitation.

Understanding how interdependency is developed through structure, the socialising processes of collaborators and facilitation has important implications for those concerned with designing project arrangements and managing collaborative processes.

The paper reports on the first full trial of new project insurance arrangements in the UK. It highlights the significance of project structure, and the interplay between collaborators’ emerging practices and facilitation.