Search results

The purpose of this paper is to explore innovation barriers in academic libraries. Through analysis of barriers to innovation, the authors can further elucidate the nature of innovation in academic library settings, which can help remove factors that hamper innovation.

Using a qualitative case study to explore the innovation processes for two academic libraries, this study includes interviews with 28 interviewees, from senior leadership positions to practical librarians, to analyze the barriers to innovation they have experienced.

Building on a literature review, this study proposes a barrier to innovation framework for academic libraries. The qualitative findings identified two specific barrier types that academic libraries face, environmental and organizational barriers, identifying 19 barrier factors that intertwine to yield seven dimensions across the two levels of analysis. It is advised that library leadership team should both encourage innovative behaviors and eliminate the innovation barriers to enhance library innovation capacities.

The insights from this study can help the library managers of academic libraries to develop preemptive actions for dealing with various barrier scenarios, and thereby enhance possibilities of successful innovations.

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/00242539610131599. When citing the article, please cite: Pao-Long Chang, Pao-Nuan Hsieh, (1996), “Customer involvement with services in public libraries”, Library Review, Vol. 45 Iss: 8, pp. 17 - 24.

Explains that public libraries with well‐established library systems have flourished in Taiwan during the past four decades owing to economic prosperity. Points out that despite this, less than one‐tenth of the population in the community served by these libraries have registered as library users. Suggests that this relatively low level of use by customers may be due to a lack of awareness of the services that the public library has to offer. Proposes an effective approach to designing marketing strategies to incorporate marketing channels, corresponding communications messages and service quality dimensions, in order to promote the use of library services, and thus change the use pattern of current customers. Uses involvement segmentation and a hierarchy‐of‐effects paradigm.