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Article
Publication date: 8 January 2018

Matti Peltola and Heikki Hämmäinen

The purpose of the paper is to define the best deployment alternatives for a public protection and disaster relief (PPDR) mobile network service – the implementation…

Abstract

Purpose

The purpose of the paper is to define the best deployment alternatives for a public protection and disaster relief (PPDR) mobile network service – the implementation alternatives being either a dedicated network, a commercial network or a hybrid of the two network types. The selection criteria are based on the social benefits that the PPDR mobile service is expected to bring to society. The critical parameters are population density and service availability, which both directly relate to the socioeconomic benefits achieved by providing broadband (BB) mobile services in various demographic areas.

Design/methodology/approach

A causal loop model has been developed to define the socioeconomic benefits of the PPDR network, the parameters being population density, service availability, socioeconomic value of the service and the costs of the network. The network solution alternatives are studied using the Finnish PPDR network as a reference – analysing various areas of the country with differing population densities from remote, rural and more densely populated suburban and urban areas.

Findings

Socioeconomic value is a common measure for assessing the value of governmental investments; population density has a strong impact on the optimum deployment alternatives as the socioeconomic value is directly proportional to this variable. The flat nationwide fee of the mobile users means that the users are subsidised in sparsely populated areas – and overcharged in densely populated areas. This is the main reason why the commercial network seems to be most feasible in rural areas, whereas the dedicated network works best in urban areas. Based on the case study, the commercial network is most preferable up to the point when the population density reaches 50-125 persons/km2. After that point, the dedicated network becomes more appropriate. Proposals are being made to improve the availability of the commercial networks enabling them to serve as a PPDR network: ensuring priority functionality and a protected power supply; allowing PPDR subscribers the exclusive use of one of the 700 MHz spectrum bands in restricted, critical areas; and extending use of the existing narrowband PPDR network in areas where communication availability is crucial.

Originality/value

On the one hand, the financing of BB PPDR mobile networks is an unresolved issue in many countries. On the other hand, the ability of commercial BB networks to provide better quality of service is improving, making viable the alternative to subscribe for radio service from a commercial operator. Therefore, the feasibility study on how to provide an optimum mobile BB service for PPDR organisations is of real value at this time.

Details

Digital Policy, Regulation and Governance, vol. 20 no. 1
Type: Research Article
ISSN: 2398-5038

Keywords

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Article
Publication date: 12 August 2019

Marieh Khorraminia, Zahra Lesani, Mahdi Ghasvari, Lila Rajabion, Mehdi Darbandi and Alireza Hassani

Nowadays, communications, products, services and costs are customized through the internet technology. The main theory to continue competitiveness in the organizations is…

Abstract

Purpose

Nowadays, communications, products, services and costs are customized through the internet technology. The main theory to continue competitiveness in the organizations is customer relationship management (CRM). CRM enables organizations to efficiently interact with customers and gather, store and examine their data for providing a complete view of them. On the other hand, the subject of cloud computing has increasingly become the bridge for the success of the CRM implementation. Therefore, this study aims to investigate the impact of cloud computing (new cloud facility, knowledge of information technology (IT), cloud security and cost) on the success of CRM systems.

Design/methodology/approach

The model and the questioners-based data are analyzed using the Smart PLS 3.0. The data were gathered based on 80 employees of three main agricultural companies in Iran.

Findings

The obtained results have indicated that all of the considered factors, new cloud facilities, knowledge of IT, cloud security and cost, play an important role in CRM systems’ success. Also, the evaluation and examination of the consistency and validity of the model are performed through the structural equation model.

Research limitations/implications

First, the authors have conducted a study in a single region. It cannot be guaranteed that the results can be generalized to other regions. Second, for this cross-sectional study, the research design was conducted that showed constant relationships between variables. The research done for this study is cross-sectional. Third, because of time and financial restrictions, the authors have gathered data using a sample from a single location.

Originality/value

Proposing a new model for investigating of the impact of cloud computing (new cloud facility, knowledge of Information Technology (IT), cloud security and cost) on the success of CRM systems is the main originality of this paper.

Details

Digital Policy, Regulation and Governance, vol. 21 no. 5
Type: Research Article
ISSN: 2398-5038

Keywords

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