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This paper aims to show the main results of an implementation of a tool developed to assess the integrated elements originated from lean manufacturing and Six Sigma, based on Programa Nacional da Qualidade – Brazilian National Quality Program (PNQ).

This is an applied and qualitative research, which used basic qualitative studies and descriptive techniques as research strategies. A five-point Likert scale was used for the evaluation of the elements and constructs. The instrument was applied in one manufacturing company located in the Southern region of Brazil.

The application of the instrument showed that the use of an instrument like that can be useful in the management of elements and constructs of companies that have the lean manufacturing and Six Sigma implemented. In the case of this company, among the nine constructs, three of them need more attention: strategy, culture and customer.

Because it is a research by means of a case study, the results cannot be generalized and should be applied in other organizations. Thus, their results could be further explored and discussed.

The results point out relevant aspects related to the evaluation of integrated elements of Lean Sigma and the importance of a tool to manage them in order to reduce costs and others resources.

As the application of Lean Sigma is relatively recent and there are little data published about its utilization in a developing country, it is important to expand knowledge on this subject.

In recent decades, a framework for management performance has proven to be an important management practice for achieving organisational performance excellence. In this sense, the purpose of this paper is to analyse how a specific company manages to achieve performance excellence through the attainment of the Brazilian National Quality Award.

The study adopts a case-based approach using a single unit of analysis that might be considered a revealing case. The company studied is one of the largest companies in the information and financial analysis sector in Latin America and is part of a major worldwide corporation. Semi-structured interviews with senior managers and document analysis were used for data collection, with content and inductive analysis performed a posteriori.

The main results outline the approach adopted by the company for each performance excellence award criterion and highlight some of the relevant organisational practices, especially those related to the nature of the company’s businesses. The findings show that the top management has been an essential driving force in transforming the managers at all levels into agents of improvement at the studied company. Additional key points are the deployment of the company’s “shared values” throughout the company and the implementation of a medium- and long-term comprehensive strategic plan focused on the award criteria. The company’s strategic system has been a driving force of its success.

For a more extensive empirical validation, further replications using other samples are needed to ensure the external validity of these findings.

This paper is one of the few published studies discussing business excellence in emerging economies, which is not observed very often in developing markets. In addition, the paper focuses on promoting a culture of quality, a less common phenomenon in the economies of developing countries than in those of developed nations. Finally, this paper may be useful for practitioners and academics interested in the subject of quality and performance excellence.

The chapter reviews and extends the theory of exact and superlative index numbers. Exact index numbers are empirical index number formula that are equal to an underlying theoretical index, provided that the consumer has preferences that can be represented by certain functional forms. These exact indexes can be used to measure changes in a consumer's cost of living or welfare. Two cases are considered: the case of homothetic preferences and the case of nonhomothetic preferences. In the homothetic case, exact index numbers are obtained for square root quadratic preferences, quadratic mean of order r preferences, and normalized quadratic preferences. In the nonhomothetic case, exact indexes are obtained for various translog preferences.

The chapter aims to evaluate the efficacy of stakeholder participation in the solid waste management system of Mauritius in view of providing a possible mechanism to attain the goals of a sustainable waste management framework.

The study employs qualitative indicators, namely, User Inclusivity and Producer Inclusivity of the Wasteaware Benchmark Indicators. Secondary data are used to conduct a critical and comprehensive analysis of the sub-indicators falling under each of the two main indicators to determine the overall compliance level with respect to stakeholder engagement of the waste management sector of Mauritius.

The results of the study show a LOW/MEDIUM compliance level for both User Inclusivity and Provider Inclusivity indicators, which indicates that improvement is required in the stakeholder engagement mechanism in Mauritius. The main weaknesses identified comprise of lack of an adequate legal framework with clear definition of waste types with regards to segregation, especially for non-hazardous wastes, low efficiency of sustainable waste management awareness campaigns and lack of inclusion of the informal sector. The main strengths identified consist of a proper bidding mechanism in place and a good level of equity in the provision of waste management services with respect to comingled waste collection. Suggested improvement areas include a revamping of the existing legal framework related to waste management to cater for higher inclusivity of all stakeholders together with including sustainable waste management topics in the formal education curriculum.

The User Inclusivity and Producer Inclusivity indicators were previously applied only to cities to measure the level of stakeholder participation, but this study has demonstrated that these indicators can also be adopted on a nation-wide level to evaluate stakeholder engagement. The use of these indicators together with secondary data presents a less time-consuming method to assess stakeholder participation in the waste sector, which can be particularly useful for Small Island Developing States.

The aim of this paper is to present a framework to create a better understanding of the context and to aid the environmental disclosure management process. The paper seeks to present a case study illustrating the proposed methodology for assessing environmental disclosure management.

The ProKnow‐C process is used to identify the opportunities in the literature and the MCDA‐C methodology is used in order to build up the environmental disclosure management (MED) model.

First the ProKnow‐C process was used to identify opportunities in the literature about environmental disclosure and later the MCDA‐C methodology was used to discover the opportunities and to show a process for generating actions to promote improvement in environmental disclosure.

The case study allowed the manager to develop an understanding of environmental disclosure, showing that organizational performance is the key factor according to managers' perception. This knowledge allowed the manager to identify what the company needs to improve in its environmental disclosure regarding the following aspects: targets for using water, energy program, management of effluent and waste, biodiversity, adaptation to emergency plans, training and environmental awareness, expanding the coverage of the certification process and increasing operational performance in specific indicators relating to the electricity sector (pruning control, fire and oil spill).

The structured process of the MCDA‐C methodology enabled a model to be built that showed graphically and numerically the systemic diagnosis of environment disclosure, allowing the manager to know the consequences of a decision a priori and to suggest a set of improvement actions.

This research aimed to verify how the performance measurement system (PMS) and the quality management system (QMS) work in small and medium Brazilian enterprises in the light of the typology proposed by Garengo (2009).

Using a qualitative approach PMS’s and QMS’s managers were interviewed. The data from the first interview were analyzed using the technique of content analysis and have been subsequently triangulated with other data collected. The study was conducted by means of two questionnaires, two semi-structured interviews, and the analysis of the performance measures used by five small/medium manufactures based in the State of São Paulo.

It was found that in four out of five companies, PMS does not function singly, but along with QMS, mainly with respect to performance indicators. In spite of that intrinsic operation, the systems are in different stages of evolution. It was also found that in three out of five companies, quality management area is responsible for coordinating the process of PMS use, without effective participation from the controlling and/or accounting areas in this process.

The typology of Garengo (2009), used to check the stage of the PMS, was validated and can be used by practitioners to diagnose and improve the PMS in their enterprises; companies with QMS certified by ISO, particularly with higher degree of quality management maturity, can be encouraged to implement or improve the PMS in their organizations.

The purpose of this paper is to report on the introduction of individual personal budgets for older people and people with mental health problems in one local authority (LA) in 2011.

Jenny Weinstein is a Hon Senior Lecturer at Kingston University, Professor Ray Jones and Rick Hood are based at the Joint Faculty of Health and Social Care, St George's, University of London and Kingston University, London, UK.A qualitative study is described in which structured interviews were carried out with participants belonging to each service user group. The study aimed to explore the following issues: first, service users’ experiences of the assessment process, second, whether service users wanted full control of their budgets and third, if personal budgets make a difference to quality of life.

xService users (n=7 older people and carers; n=7 people with mental health problems) found the personal budgets system and assessment process difficult to understand and its administration complex. Older people in particular were reluctant to assume full control and responsibility for managing their own personal budget in the form of a Direct Payment. Participants in both groups reported their continued reliance on traditional home care or day care services. These findings were reported back to the LA to help staff review the implementation of personal budgets for these two user groups.

Study participant numbers are low due to difficulties recruiting. Several potential participants were not interviewed due to their frailty.

Studies of this type are important for constructing local knowledge about national policies such as the implementation of personal budgets in social care.

Studies of this type are important for constructing local knowledge about national policies such as the implementation of personal budgets in social care.

The objective of this work consists of highlighting some benchmarking practices in management by presenting a case study conducted in a company in Brazil. The company was awarded with the Brazilian National Award some years back and it still can be considered as a benchmark of manufacturing enterprises. This paper focuses on the criteria of the National Foundation for Quality Award in Brazil by outlining the award process and presenting the core values and performance excellence criteria. Then, some current management practices in the studied company are presented. Finally, it is expected that the company is going to apply for the prize once again, expecting to be successful.

The Library provides information, documentation and research services to Members of the House of Commons. The organization of the Library and the history of POLIS (the Parliamentary On‐Line Information System) are described. The system became operational in 1980, and was set up by and is operated by Scicon Computer Services Ltd. Data entry is performed by the Library's Indexing Unit. Details of the telecommunications, software, hardware and database are given. UNIDAS retrieval software is used, and subject indexing is based on a thesaurus compiled by the Library. Most Library staff are being trained to use the retrieval facilities. Other offices of the House of Commons and of the House of Lords also have terminals linked to the system. Approved non‐Parliamentary users may also subscribe to POLIS via the public‐switched telephone network, Euronet or PSS. Other uses of computers by the Library are described.

DURING the course of an analysis of some 1,600 periodical references, borrowed by the library of Butterwick Research Laboratories from outside libraries, the results of the analysis were compared with studies on the scatter of articles in periodicals carried out at the Science Library. These were originally published in the journal Engineering, vol. cxxxvii, p. 85, 26 Jan. 1934, and were recently summarized by S. C. Bradford in his book, Documentation (London: Crosby Lockwood and Son, Ltd., 1948). A certain misunderstanding became evident in the algebraic analysis carried out by Bradford and his collaborators, further consideration of which has proved of interest.