An application case of the Brazilian National Quality Award

Abstract

The objective of this work consists of highlighting some benchmarking practices in management by presenting a case study conducted in a company in Brazil. The company was awarded with the Brazilian National Award some years back and it still can be considered as a benchmark of manufacturing enterprises. This paper focuses on the criteria of the National Foundation for Quality Award in Brazil by outlining the award process and presenting the core values and performance excellence criteria. Then, some current management practices in the studied company are presented. Finally, it is expected that the company is going to apply for the prize once again, expecting to be successful.

Citation

Cauchick Miguel, P.A., Morini, C. and Pires, S.R.I. (2004), "An application case of the Brazilian National Quality Award", The TQM Magazine, Vol. 16 No. 3, pp. 186-193. https://doi.org/10.1108/09544780410532927