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This research was provoked by the apparent lack of a consistent information base for commercial office floorspace statistics for London. Each of a variety of sources seem to offer different magnitudes for the total floorspace stock. Beyond this we attempted to disaggregate floorspace figures by unit size, in order to ascertain a clearer picture of the composition of office floorspace and to assess changes in this over time.

It is always risky to use the word auditing in the title of an article. People start to get goose bumps and look over their shoulder for the auditor's presence. No matter how many articles are written on the “friendly auditor,” no one really believes them. This article is not about being audited or even befriending auditors. It is about taking key concepts from the auditing field and using them to your advantage.

In this chapter, the authors explore current trends in M&A deal structure, due diligence and post-closing challenges. The global pandemic has had a direct and indirect impact on the capital markets, transactions and market conditions, some short-lived and likely to return to normal as the global economy slowly re-opens and some more permanent as to how buyers and sellers and their advisors are likely to perceive, allocate and mitigate transactional risks.

To solve problems of overdue loans and bad debts, the research establishes the internal performance measures to monitor and enhance the operational qualities of the employees in the lending department.

The research utilizes the value‐added approach to analyze the lending production process and derive the internal performance measures to add value to lending activities.

Compared with final measures (data envelopment analysis, benchmark, and productivity measures), the internal performance measures proposed in this research would be more effective for evaluating the job performance of employees in lending activities. A comprehensive analytical framework that will improve the accuracy of analyzing a borrower's capacity and condition has also been constructed in this research.

The conclusions in this research have been derived from deductive method. Some empirical study in confirmation of the conclusions in this research could be the direction for future research.

The practical implication of using internal measure to monitor the output quality of the employees in lending department is a reduction in the likelihood of employee's moral hazard behavior.

The past researches in measuring the performance of bank lending have focused on the final measures that are incapable of solving the problems of overdue loans and bad debts. The value of the internal performance measure approach would ease the lending operational risk that is one of the main purpose of Basel II.

This paper aims to provide researchers and practitioners with a consumer-focused alternative for considering the integration of artificial intelligence (AI) into services.

The paper reviews and critiques the most popular frameworks for addressing AI in service. It offers an alternative approach, one grounded in social psychology and leveraging influential concepts from management and human–computer interaction.

The frameworks that dominate discourse on this topic (e.g. Huang and Rust, 2018) are fixated on assessing technology-determined feasibility rather than consumer-granted permissibility (CGP). Proposed is an alternative framework consisting of three barriers to CGP (experiential, motivational and definitional) and three responses (communicate, motivate and recreate).

The implication of this research is that consistent with most modern marketing thought, researchers and practitioners should approach service design from the perspective of customer experience, and that the exercise of classifying service occupation tasks in terms of questionably conceived AI intelligences should be avoided.

Indicative of originality, this paper offers an approach to considering AI in services that is nearly the polar opposite of that widely advocated by e.g., Huang et al., (2019); Huang and Rust (2018, 2021a, 2021b, 2022b). Indicative of value is that their highly cited paradigm is optimized for predicting the rate at which AI will take over service tasks/occupations, a niche topic compared to the mainstream challenge of integrating AI into service offerings.

This chapter describes, both from a personal and historical perspective, the ascendancy and incumbency of Leroy D. Baca as sheriff of Los Angeles County, comparing and contrasting his leadership, ensconced in new age terminology, with that of his predecessors, Sherman Block and Peter J. Pitchess. Of immediate concern were his personal decisions, in particular the appointment of Paul Tanaka to be his undersheriff after many years serving as his campaign treasurer. What was considered a marginally functional merit-based promotional system was transformed into a political patronage model, with the attendant loss of organizational legitimacy and tarnished public reputation. The chapter will compare and contrast life within the “car,” as the term is commonly used within the Los Angeles County Sheriff’s Department, and life outside the car, through first-hand accounts, testimony from the Citizen’s Commission on Jail Violence, depositions, and published reports. Using the concept of representative bureaucracy, I will track organizational diversity as a performance measure, using the relative inclusion of all employee groups in the rank structure of the department and how each group fared under the Baca/Tanaka administration. In conclusion, this chapter will present different coping mechanisms utilized by employees confronting serious corruption issues that impacted them directly, and indirectly through the organization.