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The purpose of this paper is to present the utilization of a web‐based support system for flood response operation in Malaysia. The system is intentionally designed to improve process and data management towards providing prompt and effective response to victims.

The implementation of the research adopted the knowledge acquisition method for implementing expert systems in organizations. The methodology consists of four phases of activities which are planning for knowledge acquisition, knowledge extraction, knowledge analysis, and knowledge verification.

The findings include the architecture of the web‐based support system for flood response operation which is presented in the form of conceptual and software models. The architecture of web‐based support systems for flood response operation can assist the flood management related agencies in managing and maintaining data related to floods. It also allows them to monitor the current situation of flood‐related matters.

Web‐based support systems for flood response operation is expected to improve the overall aspect of flood response operation by providing electronic features which facilitate the flood response process and data management. In future, expert systems for flood response operations is one of the enhancements to the current architecture.

This paper presents the architecture of a web‐based support system for flood response operation in Malaysia. The proposed architecture is beneficial for the flood management related agencies in order to plan further improvements in the current procedure for flood response.

The purpose of this paper is to focus on the large-scale flood response coordination across sectors and jurisdictions, investigating the characteristics and gaps of the 2011 Thailand flood response operations.

The large-scale flood response coordination was measured as an inter-organizational network. An extensive content analysis of news reports was conducted to identify the participating organizations and relationships among them that emerged during the initial flood response operations. Social network analysis was used to examine the patterns and gaps of coordination among the organizations.

The research identified three major gaps that might weaken the response coordination. First, the coordination structure was highly fragmented with many isolated actors. Second, the benefit of inter-sector relationships was not well leveraged in the system due to weak reciprocal relationships across sectors. Third, provincial level organizations did not serve as a strong liaison between local actors (cities) and national actors.

Based on the findings, the research offers suggestions to improve the performance of response coordination in recurring flood disasters.

This study is distinctive in its examination of structural characteristics of large-scale, inter-sector and multi-jurisdictional flood response coordination in Thailand. Previous studies have explored how citizens were organized and responded to flood disasters at the local level, and measured indicators or causes of response resilience at the provincial level system. Yet, studies examining the patterns of coordination structure among response organizations across all affected-jurisdictional authorities and sectors have been lacking.

This paper investigates how agile capabilities in humanitarian settings work in combination, and its effects on performance outcome. The study was conducted in the frame of reference of response operations during cyclones and floods, which is considered most complex and with the most widespread impact.

A survey-based method was used to collect empirical data on response operations from 131 field officers who were involved in disaster response during cyclones or floods. A partial least square based structural equation model was used to study the path model of interaction of agile capabilities, and their effect on performance outcomes.

The results show that integration of agile capabilities is important for enhancing effectiveness of humanitarian response. The results indicated a serial mediation effect involving visibility, responsiveness and flexibility capability on the effectiveness of emergency response.

This research has implications for response units of humanitarian organisations. This includes capacity building for key agile capabilities, integration, supply chain re-configuration and differential positioning of response phase as against preparedness and recovery phases.

This study is unique for the chosen humanitarian setting, which is considered most difficult. The authors demonstrate from empirical evidence the interaction effects of agile capabilities during response phase for cyclones and floods, and their impact. The research insights will help practitioners to configure and position supply chains for better effectiveness during response operations, which have markedly different objectives vis-à-vis other phases or types of humanitarian settings.

Discusses the results of evaluations of flood forecasting, warning and response systems in England, Wales, Scotland and Northern Ireland. Reveals that in England and Wales flood warning systems often underperform. Despite technical sophistication and their elevation to high priority in central government′s flood defence strategy, arrangements for flood warnings are now under considerable stress because of lack of agreement over organizational roles and responsibilities. Legal ambiguities, funding difficulties and ideological positions lie behind these problems. Flood warning systems are developing in Scotland, and there is now a “fledgling” system in Northern Ireland, but both lag behind England and Wales. Examines implications for the future.

This study aims to demonstrate the effectiveness of investment in flood protection by analyzing the flood disaster caused by Typhoon Hagibis in Japan in October 2019. The typhoon severely damaged the central and eastern Japan regions and threatened the Greater Tokyo area.

The paper examines flood risks in the Greater Tokyo area and reviews how the flood protection systems functioned to protect Tokyo from the typhoon. The hydrological data of rainfall and water levels at major rivers and the operation records of flood control facilities are collected and analyzed.

The study’s major finding is that the flood protection system succeeded in protecting the Greater Tokyo area from flooding. Typhoon Hagibis maintained its power until landing because of climate change and caused record-breaking rainfall. In a worst-case scenario, thousands of people could have died and hundreds of billions USD worth of assets could have been lost in Tokyo.

The paper describes the actual effects of the flood protection systems, consisting of dams constructed upstream, reservoirs midstream and diversion channels downstream. Thus, this study’s findings directly relate to practical implications for other countries and cities, which face flood risks under a changing climate.

The paper highlights the importance of investing in flood protection by examining actual disasters and providing detailed descriptions of flood protection systems.

The purpose of this paper is to present a system dynamics (SD) model that allows one to simulate resource deployment to fulfill increasing needs for commodities such as food and other consumables during disaster situations. The focus is on managing a suddenly increased demand (hoarding behavior) of an affected population under restricted transport conditions. The model aims to support decision makers by fostering comprehension of the systemic behavior and interdependencies of those complex settings.

Through literature review and case study analyses the SD model was established and implemented with STELLA 10.1.1.

The needs of relief units for response operations and supply of evacuees in the affected region result in conflicting needs under limited transport conditions during disaster situations. Therefore, uncertainties and dynamic parameters as, e.g., occurring delays, limited information, or delivery constraints and their influence on resource deployment under a sudden demand, have been identified and incorporated in this work. The authors found that an oscillating behavior within the system is possible to occur and is more intensified in case of regarding the additional needs of evacuees and relief units.

Due to the high level of abstraction, it is not possible to incorporate all influencing variables in the SD model. Therefore, the authors focused on the most important ones with regard to the model objective.

To focus on awareness raising is of importance for decision makers in the context of disaster management. Furthermore, the authors found that the oscillating behavior is more irregular in case of assuming a higher increase rate of the water gauge than if a low increase rate is assumed.

To the best of the authors’ knowledge, none of the work already done refers to providing a flood-prone area with commodities under consideration of a sudden demand, by applying the SD approach. The presented model contributes on the generation of systemic insights of resource deployment under consideration of conflicting needs in times of a river flood to support decision makers in those situations.

This paper seeks to focus on the TQM journey of MilkFed, a major milk‐producing cooperative in the state of Punjab in Northern India. It aims to demonstrate how TQM principles have been used to create an organisation‐wide environment of continuous improvement in a cooperative sector organisation that spread into tradition and ways of doing business in spite of facing numerous challenges.

MilkFed hired Punjab Technical University's School of TQM and Entrepreneurship (PGSTE) to create an organisation‐wide system of continuous improvement. PGSTE consultants prepared a road‐map for TQM implementation. In the first phase, 14 teams comprising 76 senior/middle level executives (one team from each of Milkfed's 14 plants/units) were trained in the structured application of TQM principles and the project‐by‐project improvement through a series of workshops. Each team implemented an improvement project, which was facilitated by the consultants.

MilkFed has saved USD 0.89 million per annum which amounted to more than 25 per cent of its net profit. There is a tremendous scope for multiplying the gains through horizontal deployment of learning across various plants and units. Intangible benefits included transformation in attitude of employees, creation of team culture, breakdown of departmental silos and tremendous improvement in labour‐management relations.

The paper demonstrates that the project‐by‐project approach used in conjunction with the basic 7 QC tools is an excellent approach for building a culture of continuous improvement. It has many important lessons for organisations, which are starting their quality improvement journey.