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The research is unequivocal: when it comes to return on equity, revenue growth, profitability and employee turnover, performance management can deliver remarkable results for next to no investment. However, in most companies, performance management has a poor reputation. It takes up valuable time and resources, yet delivers little return. The reason is simple: managers focus on forms, systems and processes. What they need to focus on is the quality of their conversations. This paper, which is a concise version of the authors' in‐depth white paper, aims to highlight the five key ingredients that lead to dynamic performance conversations.

Over 50 independent academic studies were analysed, and leaders in a dozen leading businesses were consulted. The authors also draw lessons from The Mind Gym's ten years of work with 40 per cent of FTSE 100 companies.

Five vital ingredients for dynamic performance conversations are: stretching goals with fortnightly feedback; consistent differentiation; commercial coaching; job crafting; and employees taking responsibility.

The authors share a “ready reckoner”, developed for organisations to discover how they fare at the five ingredients. The authors explore simple yet powerful ways that managers and individuals can put these five ingredients into practice.

The paper gives individuals, line managers and HR professionals clear, practical advice on where to focus their effort so that they realise the full personal and commercial benefits of dynamic performance management.

Conserving, creating, and communicating effectively the complex image of a particular touristic area represents an important challenge that global market imposes on planners. Art and architecture can contribute to this challenge as they provide significant interactions and transactions among different sectors. Planning able to valorize patrimony and to read and to interpret cultural heritage is needed. New ways of collaboration need to be established among different fields of science, in order to develop, communicate, and experiment with a new language aimed at people from different backgrounds. The main theme in the “Archaeology and Synesthesy” project is to devise new method for the bringing to life of cultural heritage through participants’ senses.

If additional evidence were needed of the connection between food supply and the spread of infectious disease, it would be found in a report recently presented to the Finsbury Borough Council by its Medical Officer of Health, Dr. GEORGE NEWMAN. It appears that in the early part of May a number of cases of scarlet fever were notified to Dr. NEWMAN, and upon inquiry being made it was ascertained that nearly the whole of these cases had partaken of milk from a particular dairy. A most pains‐taking investigation was at once instituted, and the source of the supply was traced to a farm in the Midlands, where two or three persons were found recovering from scarlet fever. The wholesale man in London, to whom the milk was consigned, at first denied that any of this particular supply had been sent to shops in the Finsbury district, but it was eventually discovered that one, or possibly two, churns had been delivered one morning, with the result that a number of persons contracted the disease. One of the most interesting points in Dr. NEWMAN'S report is that three of these cases, occurring in one family, received milk from a person who was not a customer of the wholesale dealer mentioned above. It transpired on the examination of this last retailer's servants that on the particular morning on which the infected churn of milk had been sent into Finsbury, one of them, running short, had borrowed a quart from another milkman, and had immediately delivered it at the house in which these three cases subsequently developed. The quantity he happened to borrow was a portion of the contents of the infected churn.

A NEW YEAR is always a time for a glance backwards and forwards, in the library world as in other worlds. If 1937 was not particularly dramatic in events or achievements, it was at least a year which was not unworthy in the library movement. A list of the libraries which came into being appears every year in the Annual Report of the L.A. and we are convinced that the one for the year just ended will be quite sizeable. The opening of a branch library now‐a‐days, as an addition to a large system, or to serve a lately‐populated part of a new area, excites little comment; and that, in itself, is significant and gratifying. People are coming to regard the provision of public libraries as a normal part of urban and even village equipment.

A MAN'S LAST WORDS carry presumption of credibility not associated with utterances made earlier in life. William Shakespeare acknowledged this credibility in at least three of his plays. When the physician, Cornelius, told Cymbeline that the Queen had confessed that she loved him not, Cymbeline declared, ‘She alone knew this;/And, but she spoke it dying, I would not/Believe her lips in opening it.’

The year 2013-14 was very significant for Raychem RPG Ltd (RRL) - a joint venture between RPG group, India and TE Connectivity, USA. The sales were looking up and order book was promising. Newly restructured units were working well and business in new segments was picking up. There were several initiatives undertaken by the CEO in last five years of his tenure. His team had achieved the desired stability and turnaround was successful. A high-growth future in a slowing global economic scenario had to be converted into a more profitable opportunity. However, he faced several questions. Was the strategic transformation journey that he embarked on four years ago complete? Could he have done something different? Which were the areas where the next focus should be? Did RRL have the required competences to succeed in those areas? How would RRL manage the changing expectations of the two JV partners?

This study investigated factors in the retail supply chains that were disrupted by the flow of the product distribution process from suppliers to retail stores and finally to consumers during the COVID-19 pandemic.

This qualitative study involved 12 key informants from two manufacturing industries and three retail industries in Indonesia. Meanwhile, the analysis of empirical conditions employed qualitative content analysis to discover facts of the inbound and outbound supplies in retail supply chains.

This study revealed high demands for certain products and a shift in consumer purchase trends during the pandemic screwed merchandising planning in retail stores. These conditions have brought continuous impacts on the production processes of manufacturing industries that also faced constrained raw material supplies. Container shortage in the global supply chain has increasingly aggravated the crisis of retail supply chains. 10;

Retailers and all related parties are ready to anticipate the changing of the supply chain by preparing strategies to overcome the crisis.

A contribution is made to the global retail supply chain in times of crisis and can serve as a framework for further research in each region.

This study aims both to develop and validate a measure for inclusive leadership and to test some its potential consequences by examining the relationship between inclusive leadership and different dimensions of work performance (proficiency, adaptivity, and proactivity) through the mediating role of the perceptions of inclusion.

We use data generated from an expert panel (n = 20) and two surveys (n = 235; n = 333) to generate items and establish convergent and discriminant validity. Data were gathered from 363 faculty to examine inclusive leadership's consequences.

The results empirically support Randel et al.’s conceptualization of inclusive leadership and evidence the psychometric properties of the study's scale. The results also empirically support the proposed relationships between inclusive leadership and various work-performance dimensions.

We develop and validate a more comprehensive measure of inclusive leadership and test some of its potential consequences.

Mobile health (mHealth) service is an Australian Government initiative aiming to improve the quality of health-care services. However, little is known about Australian health consumers’ willingness to adopt mHealth. The purpose of this paper is to study the usage behavior of mHealth service users in Australia. While various factors may impact users’ willingness to accept mHealth, this research investigates factors influencing the mHealth adoption decisions of the Australian health-care consumers, and the moderating impact of demographic factors on the usage behavior (UB) of mHealth services which has been rarely addressed in an Australian setting in the past.

The theoretical framework is based on the technology acceptance model (TAM). Data were collected from residents of the Australian Capital Territory using a survey questionnaire and examined using partial least squares structural equation modeling.

The proposed mHealth usage model demonstrated a good fit and indicated that perceived usefulness, perceived ease of use, social influence, service quality and government influence are critical issues shaping mHealth UB. The moderation analysis revealed that users’ demographics, namely, gender, age and education are instrumental in broadening the understanding of UB of mHealth service in Australia.

The findings will inform health-care service providers about the critical importance of the key factors driving the usage of mHealth services. Health-care providers and relevant authorities can develop targeted communication strategies that maximize the acceptance of mHealth services. Furthermore, deeper understanding of users’ demographic profiles would enable health-care service providers to promote their services to the right clients.

The above findings on the factors and user demographics informing the usage of mHealth services have unique practical, contextual and theoretical implications.