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The purpose of this study is to improve supplier performance and strategic sourcing decisions by integrating jobshop scheduling, inventory management and agile new product development. During the COVID-19 pandemic, the organizations have struggled a lot to maintain the supplier performance and strategic sourcing decisions in the organizational benefit. However, in this context, the organization’s agile new product development (ANPD) process must be aligned with this requirement by maintaining the inventory and jobshop scheduling. As a result, identifying ANPD indicators, performance metrics and developing a structural framework to guide practitioners at various stages for smooth adoption is essential to improve the overall performance.

A comprehensive literature review is conducted to identify jobshop scheduling, inventory management and ANPD indicators along with the performance metrics, and the hierarchical structure is developed with the help of expert opinion. The modified stepwise weight assessment ratio analysis (SWARA) and weighted aggregated sum product assurance (WASPAS) techniques, along with expert judgement, are used in this study to calculate the weights of the indicators and the ranking of the performance metrics.

As per the weight computation by SWARA method, the strategy indicators have the highest relative weight, followed by the product design indicators, management indicators, technical indicators, supply chain indicators and organization culture indicators. According to the ranking of performance metrics obtained through WASPAS, the “frequency of new product development is at the top”, followed by “advances in product design and development” and “estimated versus actual time to market”.

It is believed that the framework developed will help industrial practitioners to plan effectively to improve supplier performance. The indicators identified may guide the ANPD penetration, and performance metrics may be useful for evaluation and comparison.

The outcomes of the present study will be extremely beneficial for the industry practitioners to improve the supplier performance. The indicators identified may guide the ANPD penetration, and performance metrics may be useful for evaluation and comparison.

A unique combination of modified SWARA–WASPAS technique has been used in this study which would be beneficial for organizations willing to adopt the jobshop scheduling and inventory management and ANPD for improving supply chain performance.

Indicators of economic and social phenomena can be useful descriptive and analytical inputs for public policy. The “social indicators movement” has emerged in the last decade and is devoted to the measurement of widely‐ranging dimensions of human welfare. For the most part, questions of systematic measurement for public policy are explored here. Drawing initially on some traditions of measurement in economics, the principal aim is to provide a broad theoretical frame of reference for policy indicator design. Questions of indicator development necessarily involve ideas of suitability or validity of indicators designed for a purpose. Approaches to indicator design for the purpose of enhancing collective decision‐making—including formal model building approaches—are subsumed as special cases once a more general theory is espoused in sections II and III.

This article begins with a brief reading of the state of the practice of empirical social science research on measurement before proceeding to the discussion of an exemplary instance of this researcher's ethnographic effort to improve indicators of social capital formation. Given the central role measurement plays in social science research, it is appropriate, that a volume on methodological innovations in ethnography would contain a chapter about the relationship of ethnography to measure development. However, it is worth acknowledging that the line of argumentation advanced in this chapter is unconventional. The central tenant of this chapter – that ethnography has much to offer to the field of measurement and that ethnographers ought to take the contribution that they have the potential to make to the field of measurement seriously – at present might be thought to have little agreement either among those researchers whose primary focus is measurement or among ethnographers. This chapter contends that the features and strengths of ethnography specifically, and qualitative research more generally, makes it uniquely suited to contribute to the development of new indicators and the improvement of existing indicators. This chapter modestly hopes to encourage discussion of this contention and illustrate how this author sees his own ethnographic research into indicators of social capital formation as an attempt to address a pressing methodological dilemma within the field, more general of social scientific measure development.

The purpose of this paper is to present the new edition of the IFLA handbook Measuring Quality that since its publication in 1996 has influenced performance measurement in many countries.

The approach used is to acquaint librarians and information professionals with the present state of performance measurement and the different ways of assessing quality in specified library services.

Based on the research for the handbook, the paper presents an overview of today's performance measuring worldwide, as well in individual libraries as in joint library projects. Examples show typical varieties in measuring processes and results and possible methods for the evaluation of specified library services and products. The new edition widens the perspective to public libraries and adds indicators for electronic services and cost‐effectiveness. The 40 performance indicators in the handbook follow the structure of the Balanced Scorecard. Each indicator shows examples of results obtained in libraries and information about other possible methods.

A comprehensive overview and state‐of‐the‐art analysis of the core publications concerning performance measurement in libraries.

World wide, the gross national product (GNP) has been and still is the basic accounting concept and the dominant societal goal and performance indicator. As the concept is full of flaws and deficiencies, national and international committees are searching for alternatives. A view in retrospect may help in this search. The purpose of this paper is to present such a view in retrospect, by looking at the early attempts made to get out of the impasse and to break the deadlock of outmoded concepts.

This paper deliberately looks at the early attempts made to get out of the impasse of the flawed GNP concept, and to improve and extend traditional accounting. Several of these early attempts are presented in some detail.

Both the “Growth and Distribution Index” and the “Net National Welfare Index” were useful conceptual innovations. Over time, however, they got lost or were forgotten. The time has come to reactivate such initiatives or to start and implement similar ones.

The traditional GNP concept neglects significant distributive and environmental effects of economic growth. The time has come to either supplement or replace the concept – to go beyond GNP.

The conceptual deficiencies of the traditional GNP concept are on the agenda again. A view in retrospect – as presented in this paper – could help, so that in due course a breakthrough becomes possible in the search for new development indicators.

The pursuit of an adequate measure of development which would easily allow international comparisons has certainly been one of the main research interests of development specialists in the past ten years. Numerous proposals have been made but there seems to be quite a large consensus on the two minimal conditions that an ideal development index should fulfill: firstly, it should measure results and not inputs; secondly, it should be sensitive to the distribution of the benefits of development among the population.

This chapter bridges the gap between two distinct approaches to the concept of psychic distance – measuring it in terms of people’s perceptions of distance or in terms of exogenous national-level differences. The two approaches are reconciled in a “refined and integrative” definition of the concept, which is tested empirically using a mediating model.

Structural equation modeling is used on a bilateral sample of 25 countries to test whether perceptions of psychic distance mediate the relationships between national-level differences and bilateral trade and investment.

By testing for alternative direct paths, the chapter confirms that for the main forms of national-level differences, culture, socioeconomic development, language, and religion, psychic distance fully mediates their relationships with both trade flows and investment patterns. However, for geographic distance, while the relationship is fully mediated for investment, it is only partially mediated for exports. Two asymmetric “distance-bridging” factors are also found to be significant antecedents of psychic distance.

This chapter is the first to empirically demonstrate the mediating relationship between exogenous national-level differences and perceptions of psychic distance, and thus, provides new insights into the debate over which measurement approach is more appropriate. Perceptions of psychic distance, even if measured by expert panels rather than the actual decision-makers, fully capture the impact of national-level differences on trade and FDI flows; however, if such measures of perceptions are not available, a simple selection of four national-level differences will still capture 80% of the same effect.

The integration of sustainability, performance measurement and new product development (NPD) is key for aligning environmental and social objectives with business strategies. While previous research has initiated proposals for integrating sustainability into NPD or incorporating sustainability into corporate measurement systems, there is a notable deficiency in studies that comprehensively integrate these three perspectives. In this sense, this study proposes a performance framework (PF) to integrate sustainability performance indicators (PIs) into the measurement system considering the company’s NPD phases.

The PF was developed through a literature review and action research (AR). This resulting PF was positively evaluated by the practitioners in the company.

First, the review enabled the synthesis of an initial conceptual PF with 188 sustainability PIs and a five-step procedure. Then, the empirical results of the AR led to a new PF that presents the systematisation of the PIs database and a practice-based seven-stage approach.

This action-oriented research limits the extent to which this study’s findings can be generalised. Future research should apply the PF in different research designs to produce managerially relevant knowledge.

This PF may provide managers with actionable knowledge that best supports the measurement system integration with sustainability PIs considering the NPD phases.

Integrating sustainability, performance measurement and the NPD has been recognised as critical for supporting decision-making concerning the impact of processes and products. Compared with previous frameworks, the proposed PF extends the existing literature by introducing a systematised PIs database and a novel procedure for integrating sustainability measurement throughout the NDP.

During the evaluation of European Capital of Culture (ECoC) Aarhus 2017, the evaluation organisation rethinkIMPACTS 2017 formulated a set of “dilemmas” capturing the main challenges arising during the design of the ECoC evaluation. This functioned as a framework for the evaluation process. This paper aims to present and discuss the relevance of the “Evaluation Dilemmas Model” as subsequently applied to the Galway 2020 ECoC programme evaluation.

The paper takes an empirical approach including auto-ethnography and interview data to document and map the dilemmas involved in undertaking an evaluation in two different European cities. Evolved via a process of practice-based research, the article addresses the development of and the arguments for the dilemmas model and considers its potential for wider applicability in the evaluation of large-scale cultural projects.

The authors conclude that the “Evaluation Dilemmas Model” is a valuable heuristic for considering the endogenous and exogenous issues in cultural evaluation.

The model developed is useful for a wide range of cultural evaluation processes including – but not limited to – European Capitals of Culture.

What has not been addressed in the academic literature is the process of evaluating ECoCs; especially how evaluators often take part in an overall process that is not just about the evaluation but also planning and delivering a project that includes stakeholder management and the development of evaluation criteria, design and methods.

The ultimate goal of competitiveness is the well being of the citizens of a country. From this perspective, this study investigates the contribution of international competitiveness on per capita income, human development, and inequality in 45 countries of the world. Correlation and regression analysis were conducted to determine the relationships. The results indicate that international competitiveness positively influences per capita income and human development. Competitiveness also influences the reduction of inequality in a country. Longitudinal studies with more country data needs to be conducted to further the relationships established through cross‐sectional research.