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This research aims to model the social dimension of sustainability in construction projects. A new hybrid system dynamic (SD)–fuzzy Decision-Making Trial and Evaluation Laboratory (DEMATEL) method is proposed to analyze the various factors affecting social aspect of sustainability taking into account their complex interactions.

The various factors affecting the social dimension of sustainable development are identified based on the opinions of 12 experts with an extensive experience in highway construction projects and a thorough knowledge and/or professional experience in the sustainability area. The qualitative model of social sustainability is constructed using SD approach and the complex inter-related structure of the various influencing factors are modeled using cause and effect feedback loops. Fuzzy set theory is applied to model the uncertainty of human judgments. The importance of various influencing factors is then determined quantitatively taking account of their complex interactions using the proposed SD-fuzzy DEMATEL method. The most significant influencing factors are finally determined.

To evaluate the performance of the proposed method, it is implemented on a real highway project and the importance of various factors affecting the social sustainability is determined. A set of complex interrelated factors affecting social sustainability are divided into cause and effect groups, and the root causes affecting the social sustainability performance of the project are determined. Therefore, the required managerial actions can be taken to improve the social sustainability.

Well-qualified experts with a well-developed mental model of social sustainability are necessary to provide required input data for modeling social sustainability using the proposed approach. The absence of such experts could be a limitation for the implementation of the proposed model on a new project.

The proposed Hybrid SD-fuzzy DEMATEL method provides a practical and robust tool to analyze the various factors affecting social sustainability taking into account their complex interactions.

The proposed method offers a more precise and accurate analysis of various factors affecting social sustainability of construction projects since the complex inter-related structure of influencing factors as well as the vague and imprecise nature of experts' judgment is taken into account efficiently.

The purpose of this paper is to present a novel hybrid fuzzy-system dynamics (SD) approach for the quantification of the impacts of construction claims.

The most significant claims affecting a project are identified. The various factors affecting the impacts of claims are identified. Then, the qualitative model of construction claims is constructed considering the complex inter-related structure of the influencing factors. The mathematical relationships among the variables are determined and the quantitative model of claims is built. Finally, fuzzy logic is integrated into the proposed model to take into account the existing uncertainties.

To show the capabilities of the proposed simulation model, it is implemented on a real project and the impacts of the identified claims on the project cost are quantified. It is shown that the external interactions among different claims can intensify their overall impact.

Identification of interactions among various influencing factors is not an easy job when there are a large number of claims in a project. Well-qualified experts and the existence of historical data may limit the application of the proposed method in projects with limited data and/or qualified experts.

The proposed hybrid fuzzy-SD approach provides a practical and flexible tool that can be used in various construction projects to assess the cost impacts of construction claims taking into account their complex interactions. Using the proposed method, the accuracy of achieved results is increased compared to conventional methods that are used for the quantification of claims since the complex inter-related structure of influencing factors and the claims interactions are taken into account. One of the capabilities of the proposed hybrid fuzzy-SD method is its flexibility. Depending on the type of contract and the parties involved in the project, the proposed hybrid fuzzy-SD method can be used during different stages of the project life cycle to model and quantify claims.

The proposed approach may present a flexible and robust method for quantification of construction claims. The novelty aspects of this paper are as follows: the extensively complex structure of claims arising from both internal and external interactions is accounted for using SD. The existing uncertainties affecting the impacts of a claim are taken into account.