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Hybrid fuzzy-system dynamics approach for quantification of the impacts of construction claims

Farnad Nasirzadeh (Department of Architecture and Built Environment, Faculty of Science Engineering and Built Environment, Deakin University, Melbourne, Australia)
David G. Carmichael (School of Civil and Environmental Engineering, The University of New South Wales, Sydney, Australia)
Mohammad Jafar Jarban (Department of Construction and Engineering Management, Mehr Alborz University, Tehran, The Islamic Republic of Iran)
Mozhdeh Rostamnezhad (Department of Civil Engineering, Iran University of Science and Technology, Tehran, The Islamic Republic of Iran)

Engineering, Construction and Architectural Management

ISSN: 0969-9988

Article publication date: 2 April 2019

Issue publication date: 2 August 2019




The purpose of this paper is to present a novel hybrid fuzzy-system dynamics (SD) approach for the quantification of the impacts of construction claims.


The most significant claims affecting a project are identified. The various factors affecting the impacts of claims are identified. Then, the qualitative model of construction claims is constructed considering the complex inter-related structure of the influencing factors. The mathematical relationships among the variables are determined and the quantitative model of claims is built. Finally, fuzzy logic is integrated into the proposed model to take into account the existing uncertainties.


To show the capabilities of the proposed simulation model, it is implemented on a real project and the impacts of the identified claims on the project cost are quantified. It is shown that the external interactions among different claims can intensify their overall impact.

Research limitations/implications

Identification of interactions among various influencing factors is not an easy job when there are a large number of claims in a project. Well-qualified experts and the existence of historical data may limit the application of the proposed method in projects with limited data and/or qualified experts.

Practical implications

The proposed hybrid fuzzy-SD approach provides a practical and flexible tool that can be used in various construction projects to assess the cost impacts of construction claims taking into account their complex interactions. Using the proposed method, the accuracy of achieved results is increased compared to conventional methods that are used for the quantification of claims since the complex inter-related structure of influencing factors and the claims interactions are taken into account. One of the capabilities of the proposed hybrid fuzzy-SD method is its flexibility. Depending on the type of contract and the parties involved in the project, the proposed hybrid fuzzy-SD method can be used during different stages of the project life cycle to model and quantify claims.


The proposed approach may present a flexible and robust method for quantification of construction claims. The novelty aspects of this paper are as follows: the extensively complex structure of claims arising from both internal and external interactions is accounted for using SD. The existing uncertainties affecting the impacts of a claim are taken into account.



Nasirzadeh, F., Carmichael, D.G., Jarban, M.J. and Rostamnezhad, M. (2019), "Hybrid fuzzy-system dynamics approach for quantification of the impacts of construction claims", Engineering, Construction and Architectural Management, Vol. 26 No. 7, pp. 1261-1276.



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