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Selecting which processes to improve plays a critical role in the first phase of the business process management lifecycle, but it is a step with known pitfalls. Decision-makers rely on subjective criteria and their knowledge of the alternative processes put forward for selection is often inconsistent. This leads to poor quality decision-making and wastes resources. The purpose of this paper is to examine the proposition that decision-makers armed with context-enriched criteria make more logical, better-quality decisions. The context in question is qualitative, sensitive to decision-making bias and politically charged.

We applied a design-science approach, engaging 70 industry decision-makers through a combination of research methods to assess how different contextual configurations, in a hypothetical scenario adapted from the Australian banking industry, influenced and ultimately improved the quality of the process selection step.

The study highlights the impact of framing effects on context, and the need to adapt framing to decision-maker behavior and provides five guidelines to improve process selection effectiveness.

Process selection research to date has largely focused on quantitative evaluation techniques, with little attention paid to the role of context and the behavioral interplay of decision-making styles in practice.

Capture, consumption and use of person-centred information presents challenges for hospitals when operating within the scope of limited resources and the push for organisational routines and efficiencies. This paper explores these challenges for patients with Acute Coronary Syndrome (ACS) and the examination of information that supports successful hospital discharge. It aims to determine how the likelihood of readmission may be prevented through the capturing of rich, person-specific information during in-patient care to improve the process for discharge to home.

The authors combine four research data collection and analysis techniques: one, an analysis of the patient record; two, semi-structured longitudinal interviews; three, an analysis of the patient's journey using process mining to provide analytics about the discharge process, and four, a focus group with nurses to validate and confirm our findings.

The authors’ contribution is to show that information systems which support discharge need to consider models focused on individual patient stressors. The authors find that current discharge information capture does not provide the required person-centred information to support a successful discharge. Data indicate that rich, detailed information about the person acquired through additional nursing assessments are required to complement data provided about the patient's journey in order to support the patients’ post-discharge recovery at home.

Prior research has focused on information collection constrained by pre-determined limitations and barriers of system design. This work has not considered the information provided by multiple sources during the whole patient journey as a mechanism to reshape the discharge process to become more person-centred. Using a novel combination of research techniques and theory, the authors have shown that patient information collected through multiple channels across the patient care journey may significantly extend the quality of patient care beyond hospital discharge. Although not assessed in this study, rich, person-centred discharge information may also decrease the likelihood of patient readmission.

This paper aims to examine the impact of global warming and climate change on skiing by assessing the costs that ski resorts would have to bear to address the lack of snow. In this way, new development models can be hypothesized for the regional economy in the Aosta Valley, territory located in the West Alps, whose economy is largely based on winter tourism.

Starting with a literature review regarding global warming and its effects on the Alps, a methodology of analysis has been implemented to assess the relative weaknesses of ski resorts. Additional costs in adaptation strategies have been considered in the light of a major choice ski resorts must face: investing or not. For this analysis, four scenarios of global warming have been taken into consideration.

The lack of snow due to a rise in temperatures will have a big impact on regional ski resorts and will seriously threaten the economy of small lateral valleys. In this scenario, it is important to think about reorganizing the regional ski supply by focusing on stations with better economic results and those strategically well located. In this way, we can safeguard winter tourism in the region and preserve skiing by concentrating costs only in those resorts that are also able to bear new cost adaptation strategies.

The value of this paper is its estimation of the future impact of a rise in the average temperature in regional ski resorts. This impact is assessed in relation to concerns about the reduction of the skiing area and the new costs that ski companies will need to bear. The paper also proposes a new model for the reorganization of the ski supply in the Aosta Valley.

The paper aims to analyze the relevance of networking and social capital in promoting the adoption of sustainable innovation, then reinforcing trajectories of multifunctional agriculture. It puts forwards a systemic perspective by focusing on agricultural knowledge and innovation systems. More precisely, we share the idea of “micro agricultural knowledge and innovation systems”, by addressing ambidexterity as engine for boosting sustainable innovation.

Empirical analysis is focused on sustainable innovation adopted by young farmers in Italy and on the mediation effect of ambidextrous relations in performing innovation adoption. Ambidextrous relations are analyzed within at the micro-AKIS level, through the lens of social capital. Relationships between social capital and innovation adoption are statistically measured.

The analysis shows how ambidexterity develops a mediation effect, with a strong impact on the farm's innovative capacity. Actually, our results confirm that ambidextrous relations reveal good performance and stimulate innovation and, consequently, farms' competitiveness, alongside the path of multifunctional agriculture. As a consequence, the relevance of networking activity in adoption of sustainable innovation may address possible policy action with the aim to strengthen ambidexterity and farm's innovativeness.

The paper tries to fill a gap in literature, by focusing on micro-AKIS which are explored through the lens of social capital.

The aim of this study was to investigate consumer preferences and profile their food-related lifestyles, as well as to identify consumer groups with similar attitudes/behaviours in the Euro-Mediterranean fruit and vegetable market.

A structured questionnaire was designed drawing from the food related lifestyles instrument and including other factors relevant to fruit and vegetable consumer preferences. The data were collected in an online survey with 925 participants in France, Greece, and Italy. A principal component analysis was conducted to interpret and examine consumers' fruit and vegetable related lifestyles. In addition, a cluster analysis was performed to identify different consumer segments, based on the core dimensions of the food-related lifestyle approach.

In each country, three primary consumer segments were distinguished. Health-conscious individuals were predominant in France and Greece, while quality-conscious consumers were prevalent in Italy. These classifications were determined considering various factors such as purchase motivation, perception of product quality, health concerns, environmental certifications, and price sensitivity.

The food-related lifestyle approach has been adapted instrument to create a customised survey instrument specifically designed to capture the intricacies of fruit and vegetable consumer preferences and priorities in three Euro-Mediterranean Countries.

The study aims to analyse patterns of innovation adoption among Italian female-owned farms, by evaluating the impact of innovation support services and entrepreneurial orientation on innovation adoption.

To explore both the entrepreneurial identity of women farmers and the role of innovation support services in boosting innovation, a questionnaire was administered to a sample of Italian women farmers. A multivariate analysis lets to classify the farms under the previous two perspectives.

The analysis reveals various patterns of innovation adoption, heavily depending on both the effectiveness of innovation support services and farmers' entrepreneurial orientation.

The research analyses a sample of women farmers to excavate worlds of innovation among female-owned farms. Cross-gender comparisons can offer a more complete picture of the ways gender catalyses innovation adoption.

At a policy level, the results of our empirical analysis point out the need for gendering innovation analysis and for tailoring policy interventions to the different worlds of innovation that exist in rural Italy.

The paper confirms the importance of deepening research on gender issues, with the purpose of fulfilling gender mainstreaming underlined in numerous policy documents at both the European and international levels.

The analysis represents a first attempt to join both the entrepreneurial identity of women farmers and the role of innovation support services in boosting innovation. Therefore, the paper fills a gap in the literature.

Within a competing global food market marketing strategies become ever more important; in Italy an important marketing strategy in the wine sector focuses on the so‐called designations of origins (Appellations). This paper aims to analyse the public perception of regional wines with designation of origins.

A semi‐structured questionnaire was administered to a sample of wine consumers in national wine shows in Rome and the provinces. The questionnaire aimed at testing consumers' knowledge and preferences toward wines with a designation of origin produced within the Lazio region. A multivariate analysis has clustered consumers according to their behaviors in relation to wines with a designation of origin. A perception analysis relative to the knowledge and meaning of designations of origins was further performed. The latter has made it possible to rank regional wines and to establish the market effect of designations of origin.

With regard to behaviors toward wines with a designation of origin, the data suggest three ideal‐types of customers: “sensible” (i.e. customers knowledgeable of the meaning of designations of origins); “indifferent”; and “thrifty” (i.e. customers who understand the importance of designation of origins but are also conscious of price). The conclusions indicate that a designation of origin is a necessary but not a sufficient factor for having a good market performance.

Implications in terms of marketing strategies are evident: wine production is characterized by different worlds of production and marketing strategies should be consequential.

The enthusiasm towards designations of origin is not always justified: the proliferation of designations of origin can de‐sensitize consumers with dramatic effects on rural territories whose economy rotates around the production of quality wines. Organizational adjustment and more efficient communication strategies are indeed necessary complements to obtaining an appellation.

Looks at the first 100 years of Italian cinema examining its role in Italy’s recent history. Provides a bibliography of major film directors, Italian cinema sources, reference works, histories, themes, theory and criticism and articles in journals.

The case introduces the evolution and diversification of the Ceretto family business from the production and distribution of their own wines to the opening of two restaurants and the promotion of cultural and artistic projects. The case provides specific details about how strategic decisions were made. In particular, it shows how non-economic factors such as founders’ identity and personal relationships can shape the choice of new ventures and the formation of alliances. Since the second generation of the family joined the company, the case is useful to highlight the succession process in a family-owned company. The paper aims to discuss these issues.

Due to the exploratory nature of the study the authors adopted a qualitative approach. Information was collected through secondary data and semi-structured, face-to-face interviews with family members and the company's top management. The case explores from a theoretical and empirical point of view the entrepreneurial decision-making process and how it affects the evolution of the company strategy.

The case illustrates the role of founders’ (organizational) identity and of social relationships in influencing the diversification of the company and its partnership strategy.

The research strategy does not allow generalizations.

The case integrates strategic alliances literature highlighting the importance of the nature of the tie existing between companies before the alliance is set and of the decision makers’ identity in shaping partnerships’ choice. The case is useful in entrepreneurship and managing small or family business courses but also for students attending management of foods and beverage or cultural management courses.