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Constructive deviance has received increasing attention across the last 20 years. However, because the distinction between constructive and traditional forms of deviance (i.e., destructive) is based on the intent behind the behaviors, it can be difficult to determine which acts are constructive. As an umbrella construct consisting of several forms of deviant acts (e.g., whistle-blowing, employee voice, necessary evils), research into constructive deviance has largely remained focused on the individual behaviors to date. While advancements have been made, this focus has limited the consideration of an overarching understanding of constructive deviance in the workplace. Further, constructs like constructive deviance that straddle the bounds between beneficial and detrimental necessitate the exploration into their antecedents as determined by the employees (i.e., apples), their environments (e.g., barrels), or some combination of the two. The author seeks to advance the research in constructive deviance by proposing a testable model. In which, the author develops an interactionist perspective of the antecedents to reposition constructive deviance as the acts of good employees in restrictive or negative environments. In doing so, the author considers how various aspects of individuals, their organizational environments, and the influence of their leaders interact. The author then develops a multi-stakeholder approach to the outcomes of constructive deviance to consider how the various parties (i.e., organization, coworkers, customers) are expected to respond and how these responses impact the more distal outcomes as well as the likelihood of engaging in future constructive deviance.

How can academic libraries unlock staff capacity for new initiatives as they transition their collections from print to digital? The following are four strategies for recapturing staff time as libraries adopt new formats while still supporting older ones at a smaller volume. First, librarians should employ strategic collection development that takes into consideration opportunities for efficiencies as they make the print to digital transition. Second, libraries should implement creative reorganizations in order to scale down print services and effectively manage new digital formats. Third, libraries should rightscale their infrastructure, that is, choose the appropriate level – local, consortial/regional, national, or global – where collection management activities should take place. Fourth, libraries, library software vendors, and publishers should develop purchasing and resource discovery infrastructures that harness shared data to enable network level electronic resource management.

Over the last decade, the Chilean economy has experienced rapid growth, allowing per capita GDP to rise from $10,700 to $19,887. Additionally, the capital markets size increased over 16%. Given this, it is expected that Chile will be considered a developed country by 2020, according to the Organization for Economic Co-operation and Development (OECD). Chile is in the initial stages of joining the OECD; a process that is expected to accelerate positive changes in the economy. However, in recent years, publicly traded Chilean firms began to face financial scandals causing the upheaval of the regulatory market structures and initiating environmental legislation. These scandals have consistently occurred across all economic sectors and typically have included companies with large market capitalizations and strong risk management procedures. Nevertheless, these mechanisms have proven unsuccessful due to misinformation or information manipulation. The changes to the Chilean economy can be considered as operational risk to its member firms. These risks typically result from inadequate or failed internal processes or people systems, and/or from external events. The radical changes in this transitional economy and the impact on the differing companies involved are good examples that should provide a warning for emerging market economies trying to implement risk management control systems. Unfortunately, agencies such as the Internal Revenue Service and the Securities and Exchange Commission (SEC) in the United States cannot be modeled in the traditional sense in countries similar to Chile. Different authors simplified operational risk management, but this framework is not feasible in emerging economies based solely on the criteria of identification, evaluation, monitoring, and management.

This chapter describes the special advantages of globally networked learning experiences (GNLE) for engendering cognitive complexity as a means for developing mindful global citizenship among undergraduate students. Practitioners discover pedagogical approaches that take advantage of the possibility of direct communication with the cultural “other” afforded by recent advances in cost-free, user-friendly, robust, and reliable technologies. Examples of effective pedagogical practices, ideas for building successful faculty-to-faculty partnerships, suggestions for preparing participants, guidelines for selecting and implementing appropriate technologies, and resources for further exploration are provided.

Digitalization and marketing technologies have made it possible to overcome some barriers to pricing – a multidisciplinary field between marketing, finance and IT – and have set the stage for a paradigm shift in the pricing profession. Value creation, the pricing process, and price communication have been transformed by innovative business models and advanced algorithmic and human–machine solutions. This chapter synthesizes the literature to date and provides a comprehensive framework for an all-encompassing 360° pricing approach that broadens the understanding of pricing in the context of digital business across all steps of the price management process. Starting from product attributes and motivational beliefs in consumers' value assessment and adoption of (technological or digital) products or services, new business models and pricing models emerge in the digital economy, human–machine solutions for price implementation and repricing are increasingly applied, and price search and communication take place through a variety of digital communication channels. Each stage of this framework discusses concrete examples, highlighting the freemium strategy, the subscription model, price tracking and repricing tools, and digital price information channels such as e-commerce, marketplace, or price comparison platforms. The implications for price management in a digital, technology-driven landscape are discussed from the executive level to the analyst level.

This chapter is a journey into the ontological significance of place in consideration of the Atlantic Tasmanian salmon industry and its challenges to the ethical discourse around the social license to operate (SLO) beyond the oxymoron of a name. It centres the discourse around the salmon itself. A once totem animal, responsible for the balance of Canada’s abundant ecosystem, now reduced to a mere source of protein, manipulated, and commodified by Tasmania’s ‘big business’ and against the SLO of Flanagan’s ‘Toxic’. It applies Ortega y Gasset’s mid-twentieth century solution to the problem of our western disconnection from place to the current neoliberal political framework. This welcomes an inclusive dialogue with kinship structures of the Mi’kmaq peoples reflected also in the ontological narrative of the First Nations people of Tasmania. This multidisciplinary journey necessitates a concept of the SLO founded upon ethical responsibility and a cultural license if it is to genuinely hold to account the corporate sovereign.

In recent years, Portugal has witnessed the siting of 250 wind farms, particularly in mountainous and rural areas. Even though, unlike other European countries, general public consensus seemed at first to prevail, protests by local population and ENGOs have been increasing of late (many broadcast by the media) – the outcomes of Environmental Impact Assessments (EIAs) provide a good example. This chapter has two main objectives. On one hand, it examines how rural landscapes are discursively framed in the press when the Portuguese media picks up wind energy issues. On the other hand, by analysing EIA reports, it aims at identifying the social actors involved in the decision process of the siting of wind farms in rural or peri-urban areas, the arguments for and against the location of these facilities and how the (rural) landscape is framed and represented. The empirical material is drawn on three different sources: media analysis of the public discourse on landscape issues related to wind farms; an analysis of EIA reports regarding wind farms in Portugal and an analysis of official positions on this issue assessed through the Environmental Impact Declarations (EID) of EIA processes. It is concluded that despite the lack of media attention to landscape impacts’ of wind farms, the existing discursive frames are often attached to dichotomized cultural meanings: it either deems wind farms as technological tools for landscape progressive transformation or as a risk to its pristine image. As to the EIA reports, landscape matters are more visible and important and at times sufficient to reject approval or change of the siting of a wind farm.

The discussion about public sector performance is still present today, despite the profound research that has already tried to address this subject. Furthermore, theory links negative effects on organizational performance with increased levels of organizational complexity. However, literature thus far did not succeed to put forward a successful theory that explains why and how public organizations became increasingly complex. To answer this question, we argue that increased organizational complexity can be explained by viewing public organizations as the hybrid result of different institutional logics, which are shaped by various management views. However, former research mainly concentrated on the separate study of management views such as traditional public management (TPM), NPM, and post-NPM. Although appealing, research that approaches hybridity from this perspective is fairly limited.

We conducted a literature review in which we studied 80 articles about traditional public management, NPM, and post-NPM.

We found that these management views essentially differ on the base of three fault lines, depending on the level of the organizational culture. These fault lines, according to the management view, together result in nine dimensions. By combing dimensions of the different management views, we argue that a public organization becomes hybrid. Furthermore, in line with findings of contingency theory, we explain the level of hybridity might depend on the level of tight coupling for a given organization. Finally, we developed propositions that explain hybridity as the result of isomorphic forces, organizational change, and organizational resistance to change and that link hybridization with processes of selective coupling.

The value of this chapter lies in its real-life applicability.