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With increased globalization, technology advancements, and interconnectedness, greater alignment on values and leadership is needed. The purpose of this paper is to explore the role that personal values play in sustaining leadership during challenging times. The importance of values as a guidepost in an environment in constant change offers leaders a foundation for decision making.

Narrative inquiry and narrative interviews were used so leaders could share their stories of navigating challenging situations. One group interview was scheduled to share preliminary research findings with the research participants and receive their input. Both narrative analysis and thematic analysis were used.

Sustainable leadership included the ongoing pursuit of personal mastery, a values-based personal and professional support network, and expertise in leading self and other through the inevitable transitions that occur during change and challenge.

The above recommendations allow for leaders to sustain themselves and others while working in service of the common good.

This research offers practical guidance to public sector leaders who wish to sustain themselves amidst the inevitable challenges that they experience as part of their public sector leadership.

Leaders who adopt the above recommendations will be well positioned to support their leadership and to use values as guiding principles to release the hero in everyone around them.

This narrative study harvested the wisdom of the lived experience of leaders working in the public, health, and education sectors who have navigated challenges in their leadership. The findings offer valuable guidance to public sector leaders.

In this chapter, we, the authors Bishop, Etmanski and Page, argue for the need to disrupt the traditional notion of faculty solely as expert. We redefine the online faculty role to be that of a facilitator who creates the space for students to engage with both content and other students in the class. We discuss the adult learning principles behind our practices and our attention to building community. To illustrate what our online teaching work looks like in practice, we begin by providing a creative script on what online learning could look like. We then speak to utilising the specific strategies of online forums, behind the scenes outreach, synchronous meetings and assignments to create rich engagement in the online environment for higher education and learning.

We place a strong emphasis on building community among our students from the start of course and throughout. Recognising that people respond differently to different scenarios and have different learning preferences, we seek to offer a diverse range of options for experiencing community, with the intention of offering the possibility of belonging for everyone. The intention to create space for engagement in online learning has challenged us to continually ask ourselves how we can adapt or create new activities and experiences for the online learning environment, so as to enhance engagement.

This case study will help students of business management learn the dynamics of strategic decision-making frameworks in a competitive market. After working through the case and assignment questions, the students will be able to understand the 5C framework for strategic decision-making in the context of sports utility vehicles (SUV) segment of Indian automobile industry; identify the opportunities and challenges of the competitive SUV market for long-term survival and growth; and devise a suitable strategic plan incorporating the factors which drive the change in the dynamic automobile industry.

The case study talks about the dilemma faced by Mahindra and Mahindra (M&M), a subsidiary of Mahindra Group. M&M, one of the leading auto manufacturers and pioneers of SUVs in India, has been facing a storm across its business in the past few years. While M&M is making a concerted effort to go back on the road to success, its rivals are not standing idly either. Consumer behaviour towards the purchase of cars is changing at a fast pace, and sales of utility vehicles have surpassed the sales of passenger vehicles in the recent past. M&M, whose work culture is a blend of being friendly and performance-oriented to “Rise”, is prepared to take advantage of any opportunity presented by shifting market trends. Following the 10% increase in SUV registrations in 2023, the business is making many attempts to reclaim the ground it is losing in the Indian market. After dropping from its highest position of 53% in FY 2012 to 15% in FY 2021, M&M’s market share increased to 18% in FY 2023. M&M launched a new logo for its SUV portfolio in August 2021 and launched many SUVs back-to-back, such as Thar, Bolero, XUV700 and Scorpion-N, to face the competition. In 2023, M&M chartered the first position in SUVs by revenue, with a market share of 19.1% and ready for 2024 with six new SUVs. The way M&M performed in 2023 is evidence of its primary objective, which is to offer authentic SUVs to lead the SUV market in revenue share. However, there are still many obstacles in the way. When consumers have so many options from rivals such as Hyundai, KIA Motors and TATA Motors, would it be easy for M&M to bring back its SUVs to the market?

The case study is designed for use in a postgraduate-level course in the subjects – strategic management/marketing management. The case study provides an opportunity to discuss how a company can create a unique selling proposition for its product to sustain its growth in a competitive market, when consumers have so many options from rivals.

Teaching notes are available for educators only.

CSS 11: Strategy

This article reports on a study designed to identify the authors of academic library home pages and to investigate the nature of their training and their use of newly‐acquired Web design skills. The major finding of the study is that librarians more often than non‐librarians are assuming the responsibility for writing home pages for academic libraries in very large public colleges and universities. In addition to professional identity, factors such as length of service to an institution, current job title, and prior education play a role in determining the likelihood that an individual will write the home page for his or her employing library. Learning the skills needed to write a home page requires time for training. Institutional support for training is considered vital and well worth the investment because training is very often disseminated beyond the home page authors. Teaching others Web construction skills is one of the ways library home page authors most frequently apply their newly acquired abilities.