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The purpose of this paper is to describe the process of developing an accessible communication resource which enables people with a learning disability to reflect on their lives and raise issues of concern.

The process of making the resource and the facets that contribute to making it accessible are explored, e.g. design specification, the relationship between pictures and meaning, the order in which concepts are presented. The paper goes on to describe how the resource is put into practice using the format of a “Talking Mat”.® Talking Mats is a communication framework which has a strong evidence base that shows it improves the quality and quantity of information a person with a learning disability gives in a conversation. It provides practitioners with a consistent framework to support implementation. The impact of using the resource is explored through feedback from practitioners trained to use it and the stories that resulted.

A well-constructed resource can support people with a learning disability to express their views on what matters to them at a specific time and raise concerns they may have. The individual views that have emerged from people are varied. This resource enabled them to be genuinely included in planning the steps required to bring about positive change in their lives.

There is much emphasis on the development of accessible resources in the field of learning disability but little on the actual development process and the context of how resources are introduced. This paper aims to contribute to this knowledge base.

The purpose of this paper is to reflect on “Finding the sparkle: storytelling in the lives of people with learning disabilities”, Nicola Grove's paper highlighting the power of the story as one approach to empower people with intellectual disability.

This commentary reflects on the power of personal story sharing as a way to empower people with intellectual disability, value their experience and promote inclusion.

Personal stories are important because they help both ourselves and others understand who we are. Stories are not static and stories can be told from different perspectives. Telling stories can be protective and healing.

Communication that develops social closeness is important and can be undervalued. There needs to be a greater focus on ensuring people without words can tell their stories and on services recognising the importance of this.

Bobbie Scull's bibliography of federal government bibliographies was begun in 1971 as an annual informational publication primarily intended for the faculty at Louisiana State University. Later she distributed it to libraries all over the state of Louisiana. In 1973 RSR began to publish these lists on an annual basis. This is the fourth such appearance. In the meantime these bibliographies were cumulated and published in two volumes: Bibliography of U.S. Government Bibliographies 1968–73 and 1974–76. (Pierian Press, 1975, 1979). RSR is proud to continue the annual supplements which are now computer produced at LSU. Although this supplement appears in Volume 8:1 (1980) in the future they will appear in the final issue of the year.

Provides an appreciation of the style of the overseas Chinese businessman, with regard to entry into the varied south‐east Asian markets. Looks, particularly, at the role of the ethnic Chinese in the Asian marketing mix, tracing the starting point of 960–1279 in the South China Sea, known as the ‘nanyang’, using an historical perspective. Discusses the influence and character of Chinese enterprise and also the approach to business of the Chinese. Concludes that the Chinese approach way of doing business is quite distinctly different compared with any other, so that to do business in South East Asia this must be appreciated.

In recent years, critical events have heavily affected the cruise industry. Such events may variously influence customers’ intention to take a cruise in the future depending on different factors. This paper aims to study such factors, in particular the emotions related to the event, the prior corporate reputation and the use of social media in the corporate communication strategies followed during the crisis.

The study is based on the development of a structured questionnaire submitted online via blogs and other social media. Overall, 572 cruiser opinions were used to test five research hypotheses by performing logistic regression analysis.

The degree of anger increases the likelihood of a critical event influencing the intention to take a cruise in the future. On the contrary, a former excellent corporate reputation reduces that likelihood and the high importance placed by potential customers on information about the critical event transmitted via social media does not have any influence.

The study has several managerial implications, as it identifies and analyses the variables cruise company managers should consider when dealing with critical events.

Despite the relevance of this topic, no studies have yet focused on how (and by which factors) a critical event may influence customers’ intention to take a cruise in the future.

The review begins with a study of several analyses of statistics relating to interlibrary loan. The subjective nature of some of these is stressed and the danger of using statistical data in isolation is highlighted. Statistical evidence is also brought into the discussion about the conflict between interlending and preservation which centres on the difference between the book and the text. Whilst two authors take a rather conservative approach, the third looks on the problem with a more liberal attitude. Although the intrinsic safety of the materials involved is a partial barrier to interlending in developing countries, writers from both Africa and Latin America emphasize the major obstacles to advancing ILL are professional attitudes and jealousies. The proceedings of a seminar in India are reported in which a number of participants put forward possible interlending models for their country. The deliberations in Australia also centre round the alternative models available, and arguments over the costs involved persist leading to some novel arguments about making ILL a free service. The development of interlending in Illinois is examined in some detail. The impact of interlending on acquisitions policies is discussed in two papers which show that interlending is still a backup for low use material when viewed in this context. The review closes with a discussion of the future particularly in terms of money and resources which are likely to become more and more limited. The demise of the US plan for a National Periodicals Center is used to show that money and power are major elements in deciding the fate of interlending schemes.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

The final report of the Butter Regulations Committee has now been published and it is earnestly to be hoped that Regulations based on the Committee's Recommendations will at once be framed and issued by the Board of Agriculture. It will be remembered that in an Interim Report the Committee recommended the adoption of a limit of 16 per cent. for the proportion of water in butter, and that, acting on this recommendation, the Board of Agriculture drew up and issued the “Sale of Butter Regulations, 1902,” under the powers conferred on the Board by Section 4 of the Food Act of 1899. In the present Report the Committee deal with the other matters referred to them, namely, as to what Regulations, if any, might with advantage be made for determining what deficiency in any of the normal constituents of butter, or what addition of extraneous matter other than water, should raise a presumption until the contrary is proved that the butter is not “genuine.” The Committee are to be congratulated on the result of their labours—labours which have obviously been both arduous and lengthy. The questions which have had to be dealt with are intricate and difficult, and they are, moreover, of a highly technical nature. The Committee have evidently worked with the earnest desire to arrive at conclusions which, when applied, would afford as great a measure of protection—as it is possible to give by means of legislative enactments—to the consumer and to the honest producer. The thorough investigation which has been made could result only in the conclusions at which the Committee have arrived, namely, that, in regard to the administration of the Food Acts, (1) an analytical limit should be imposed which limit should determine what degree of deficiency in those constituents which specially characterise butter should raise a presumption that the butter is not “genuine”; (2) that the use of 10 per cent. of a chemically‐recognisable oil in the manufacture of margarine be made compulsory; (3) that steps should be taken to obtain international co‐operation; and finally, that the System of Control, as explained by various witnesses, commends itself to the Committee.