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Outlines the increasing number of violent acts which take in place in the US workplace and lists the main areas of risk together with the main associated costs to business. Looks at the dilemma faced by employers in screening applicants and the lack of information through bare references together with the liability/negligence potential if incidents occur. Lists measures which can be implemented to reduce risk, e.g. less cash, alarms and good lighting. Concludes that the trend towards more violence seems likely to continue and that employers must balance their obligations to ensure a safe environment with restrictions which limit their ability to weed out those with violent tendencies.

This study applies theoretical perspectives from urban, environmental, and organization studies to examine if “smart growth” represents an ecological restructuring of the political economy of conventional urban development, long theorized as a “growth machine” (Molotch, H. (1976) The city as growth machine: Toward a political economy of place. American Journal of Sociology, 82, 309–332; Logan & Molotch, 2007); the purpose is to determine if there is a “smart growth machine.”

Nine smart growth projects (SGPs) in four cities in California and Oregon were identified and semistructured interviews were held with the respective developers, architects, and civic officials involved in their implementation process. Comparative, descriptive, and grounded approaches were used to generate themes from interviews and other data sources.

The findings suggest that an ecological modernization of urban political economy occurs through the coordination of entrepreneurial action, technical expertise, and “smart” regulation. Individual and institutional entrepreneurs shift the organizational field of urban development. Technical expertise is needed to make projects sustainable and financially feasible. Finally, a “smart” regulatory framework that balances regulations and incentives is needed to forge cooperative relationships between local governments and developers. This constellation of actors and institutions represents a smart growth machine.

The author questions whether urban growth can become “smart” using an original study of nine SGPs in four cities across California and Oregon.

The purpose of this paper is to examine the relationship between intelligence and behavior during leader development.

As part of a leader development program, a variety of measures are collected, including measures of intelligence and measures of performance (e.g. assessment center performance, a 360-degree appraisal). The participants are given performance feedback from a variety of sources then asked to form developmental goals. The goals are examined for goal quality and goal-feedback correspondence, and examined in relation to intelligence.

Intelligence was positively related to goal-feedback correspondence. Intelligence was also related to goal quality after controlling for variance attributed to professional discipline.

Personality, gender, age, and other variables were not included in this study. Other factors, such as the cultures of the organizations from which the individuals hailed, were also not included. Moreover, the conclusions were based on the behaviors exhibited in one leader development program. Future research should address these limitations.

Leader development is expensive and is becoming more popular. The results of this research could help organizations better determine who is likely to benefit from the investment in leader development.

In addition, a unique method is presented in the study for measuring leader development behavior based on goal quality and goal-feedback correspondence. Generalizability theory is applied in order to determine the reliability of the measures.

The purpose of this study was to investigate how library staff understand disability and attitudinal barriers and how they use their knowledge of attitudinal barriers when planning programs and services for individuals with disabilities.

This study took a generic qualitative approach to examining how library staff understand disability and attitudinal barriers. Participants were recruited through emails to professional library associations throughout the United States of America. Emails directed participants to a screening questionnaire, and 15 respondents were selected to participate in semi-structured interviews.

The results of the study showed that participants were aware of attitudinal barriers, but attitudinal barriers were not often considered during the planning and implementation of library programs and services.

This study is one of a limited body of work examining library staff's understanding of attitudinal barriers to library services for individuals with disabilities.

In the spring of 1982, I published an article in Reference Services Review on marketing libraries and information services. The article covered available literature on that topic from 1970 through part of 1981, the time period immediately following Kotler and Levy's significant and frequently cited article in the January 1969 issue of the Journal of Marketing, which was first to suggest the idea of marketing nonprofit organizations. The article published here is intended to update the earlier work in RSR and will cover the literature of marketing public, academic, special, and school libraries from 1982 to the present.

Surely an article whose author is also part of its subject will seem at best odd to some and at worst self‐serving to others. Perhaps a bit of explanation of this article's genesis will moderate those reactions.

This chapter focuses on transforming cross-cultural conflict and misunderstanding into a learning opportunity, using a case study to illustrate an approach that has proven effective in tens of thousands of conflicts. This approach surfaces cultural values and approaches to work, toward improving intercultural management practices. It also supports employees to resolve their issues themselves, toward more sustainable solutions.

The following annotated list of materials on providing library orientation to users and instructing them in library and information skills is the tenth annual review of this literature and covers publications from 1983. A few items have not been annotated because the compiler was unable to secure a copy of these items.

In addition to proposing an integrated conceptualization of mail survey response behavior, this article presents an empirical study which examines the potential of source and appeal variations on response rate, response speed, and response completeness. The findings of this empirical study are presented and compared to a similar study for the purpose of validating source and appeal effects on mail survey response and the conceptual framework. The results, not totally in agreement with earlier findings, generally lend support for the untapped potential of source and appeal in influencing mail survey response behavior. There is also statistical justification for two of the six motivators comprising the proposed conceptual framework.