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This study examines how chatbots could improve the client experience in the banking sector. Due to their quick and effective customer service, chatbots are becoming more and more popular, but it is still unknown whether they can improve the customer experience. In order to gather data from a simple random sample of Palestinian banking clients in the Gaza Strip, a survey was conducted utilizing the explanatory technique. To test hypotheses, data collected from 337 individuals was evaluated using simple regression analysis. According to the results, chatbots may enhance the customer experience by offering 24/7 availability, prompt support, and customized replies. However, issues with data privacy, lack of human interaction, and chatbot accuracy were also noted. The study comes to the conclusion that chatbots may be an effective tool for increasing customer experience in the banking sector, but their design, deployment, and interaction with current customer service channels must be carefully considered. This study significantly adds to the body of knowledge on chatbots and their potential influence on customer experience. The study offers useful insights into the particular difficulties and potential of employing chatbots in a highly regulated and customer-focused industry by concentrating exclusively on the banking sector. The results show that chatbot implementation in banking needs to be approached thoughtfully and strategically to maximize their potential for improving customer experience while limiting any possible downsides.

With the increase in uncertainty around the globe, an intensifying interest is seen in Economic Policy Uncertainty (EPU) as a topic of research. Researchers worldwide understand the significance of the impact of EPU on the country's development. EPU has a far-reaching impact as uncertainty shocks in one part of the world resonate worldwide due to the level of interconnectivity, globalization and quick communication. In order to facilitate these researchers, this study presents a bibliometric analysis of the existing research in this field using VOS viewer software, by consolidating all the studies from Scopus indexed journal articles, conference proceedings and review papers published in English language from 2006 to 2022. Bibliometric analysis on EPU has rarely been performed. The analysis identifies the publication trends, journal-wise citation, most influential authors, countries, institutions, keyword co-occurrence and authors of different countries who have collaborated for the research in the field. Finally, 1,055 papers were used for bibliometric analysis. The findings depicted that the most cited article on EPU is ‘Measuring economic policy uncertainty’ by Baker et al. (2016) and the most prolific author appears to be Rangan Gupta from University of Pretoria which as an institution also has the maximum publications on this topic. The Journal Finance Research Letters has published the greatest number of researches on EPU. This chapter also summarizes the limitations of the study along with new areas of research.

This chapter develops an on-going theory of coopetition management in knowledge-based industries. Coopetition is a strategy which combines simultaneously competitive and collaborative relationships. This combination permits companies to benefit from both the advantages of the competition and the advantage of collaboration. However, this strategy is also risky in case of unintended spillovers and technology plunders. Companies have to manage the coopetitive risk by implementing three principles of coopetition management: the separation principle, the integration principle, and the co-management principle.