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1 – 10 of over 3000
Article
Publication date: 1 February 2002

Kim Walters and Geoff Cram

In July 2000 a study was undertaken into the facilities offered for drinking water at 54 schools in North Yorkshire. The work also looked at hygiene standards at drinking water…

1477

Abstract

In July 2000 a study was undertaken into the facilities offered for drinking water at 54 schools in North Yorkshire. The work also looked at hygiene standards at drinking water fountains and whether they could pose any risk of contamination to children using them. The results showed the standard of facilities offered to children at schools varied considerably. In most schools the main provision for drinking water was from coldwater taps in school toilets. The next most popular option was drinking water fountains. A visual hygiene assessment of the fountains revealed that many of the fountains in toilets were not well maintained or clean. Traditional hygiene swabs taken from 47 fountains in 17 schools gave high bacterial colony counts, above what would be expected on a facility used for obtaining a drink of water. The main conclusion of the study was that school toilets are not an ideal type of environment for obtaining drinking water and better facilities need to be offered to children.

Details

Nutrition & Food Science, vol. 32 no. 1
Type: Research Article
ISSN: 0034-6659

Keywords

Article
Publication date: 1 April 1990

Peter Kim

Considers the plight of the advertising industry during the 1980s.Discusses the value of brands, advertising versus promotion, the natureof brands, how brands are advertised, and…

1709

Abstract

Considers the plight of the advertising industry during the 1980s. Discusses the value of brands, advertising versus promotion, the nature of brands, how brands are advertised, and brand equity. Argues that advertising is essential to the creation and continued success of brands, and that in the 1990s advertising will become more brand focused.

Details

Journal of Consumer Marketing, vol. 7 no. 4
Type: Research Article
ISSN: 0736-3761

Keywords

Article
Publication date: 18 October 2021

WeiLee Lim, Yvonne Lee and Abdullah Al Mamun

This study aims to delineate opportunity recognition as a competency from opportunity recognition as an outcome in the form of ideas and opportunities. In addition, a model was…

Abstract

Purpose

This study aims to delineate opportunity recognition as a competency from opportunity recognition as an outcome in the form of ideas and opportunities. In addition, a model was developed to examine the antecedents that lead to opportunity recognition competency, the intention to be an entrepreneur and finally, the actual number of ideas and opportunities discovered.

Design/methodology/approach

This study adopted cross-sectional design and collected quantitative data from a total of 247 randomly selected final year students from two private universities in Malaysia. Partial least squares structural equation modelling was applied to test the associations.

Findings

Study revealed that opportunity recognition competency and ability to develop ideas or exploitable opportunities are distinct constructs. Students with high competency in recognising opportunities are interested to be an entrepreneur but are not necessarily prepared with tangible ideas or exploitable opportunities. Absorptive capacity, entrepreneurial alertness and entrepreneurial knowledge were found to be significant predictors of opportunity recognition competency.

Practical implications

Firstly, in managing outputs of entrepreneurship education and trainings, opportunity recognition competency and number of ideas and opportunities should be separately and explicitly measured. Secondly, entrepreneurial alertness and entrepreneurial knowledge must be emphasised in entrepreneurial education or training on guiding students to be alert to information and honing their opportunity recognition competency skills through active search techniques.

Originality/value

This study is one of the few studies that clarify and empirically distinguish the concept of opportunity recognition as competency from opportunity recognition as an outcome in the forms of ideas and exploitable opportunities.

Details

Journal of Entrepreneurship in Emerging Economies, vol. 15 no. 1
Type: Research Article
ISSN: 2053-4604

Keywords

Article
Publication date: 1 March 1995

Peggy A. Golden, Denise Johnson and Jerald R. Smith

This paper attempts to apply an organizational adaptation model to Russian firms in order to assess whether Western strategic models can be used to understand the behavior of…

Abstract

This paper attempts to apply an organizational adaptation model to Russian firms in order to assess whether Western strategic models can be used to understand the behavior of firms in transition economies. A modification of Miles and Snow strategic postures was used to assess the relationship between environmental uncertainty and strategic adaptation. Support was found for the environment‐strategy relationship; the direction of the relationship was similar to that found in Western free‐market economies. In this application, the Reactor appeared to be a viable strategy. The linkage to performance, however, was not confirmed.

Details

The International Journal of Organizational Analysis, vol. 3 no. 3
Type: Research Article
ISSN: 1055-3185

Book part
Publication date: 9 July 2010

Debbie M. Tromp, Arjan van Rheede and Robert J. Blomme

Turnover of highly educated employees in the hospitality industry is growing rapidly. A predictor of turnover in the hospitality industry recently put forward, but not yet fully…

Abstract

Turnover of highly educated employees in the hospitality industry is growing rapidly. A predictor of turnover in the hospitality industry recently put forward, but not yet fully researched, is psychological strain. This chapter investigates the role of psychological strain and organizational support in relation to affective commitment and turnover intentions. The results show that both psychological strain and organizational support were found to be significant predictors of turnover intentions. The effect of organizational support was partly mediated by psychological strain and fully by affective commitment. No significant interaction effects with gender were found. As organizational support is a precursor of both psychological strain and intention to leave and is in the scope of influence of a hospitality company, it could be a starting point for reducing turnover.

Details

Advances in Hospitality and Leisure
Type: Book
ISBN: 978-1-84950-718-9

Article
Publication date: 20 February 2023

Wen Lou, Jiangen He, Qianqian Xu, Zhijie Zhu, Qiwen Lu and Yongjun Zhu

The effectiveness of rhetorical structure is essential to communicate key messages in research articles (RAs). The interdisciplinary nature of library and information science…

Abstract

Purpose

The effectiveness of rhetorical structure is essential to communicate key messages in research articles (RAs). The interdisciplinary nature of library and information science (LIS) has led to unclear patterns and practice of using rhetorical structures. Understanding how RAs are constructed in LIS to facilitate effective scholarly communication is important. Numerous studies investigated the rhetorical structure of RAs in a range of disciplines, but LIS articles have not been well studied.

Design/methodology/approach

In this study, the authors encoded rhetorical structures to 2,216 articles in the Journal of the Association for Information Science and Technology covering a period from 2001 to 2018 with the approaches of co-word analysis and visualization. The results show that the predominant rhetorical structures used by LIS researchers follow the sequence of Introduction-Literature Review-Methodology-Result-Discussion-Conclusion (ILMRDC).

Findings

The authors' temporal examination reveals the shifts of evolutionary pattern of rhetorical structure in 2008 and 2014. More importantly, the authors' study demonstrates that rhetorical structures have varied greatly across research areas in LIS community. For example, scholarly communication and scientometrics studies tend to exclude literature review in articles.

Originality/value

The present paper offers a first systematic examination of how rhetorical structures are used in a representative sample of a LIS journal, especially from a temporal perspective.

Details

Aslib Journal of Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2050-3806

Keywords

Article
Publication date: 1 January 1993

Imad B. Baalbaki and Naresh K. Malhotra

By standardizing the marketing effort over similar worldwidesegments and differentiating it across dissimilar worldwide segments,the international marketing manager is able to…

8331

Abstract

By standardizing the marketing effort over similar worldwide segments and differentiating it across dissimilar worldwide segments, the international marketing manager is able to reap the advantages of both standardization and customization. The choice of the variables by which to segment the global market is crucial. Traditionally, purely environmental bases (geographic, political, economic, and cultural) were used as bases for international market segmentation. Proposes that international marketers group relevant markets based on both environmental as well as marketing management bases. The marketing management bases are classified as: (1) product‐related; (2) promotion‐related; (3) price‐related; and (4) distribution‐related. Derives number of propositions with direct implications for international marketing strategy and segmentation with respect to these bases. Highlights the managerial implications of the variables encompassed by these bases. Proposes the empirical investigation of the derived propositions as a research agenda for the future.

Details

International Marketing Review, vol. 10 no. 1
Type: Research Article
ISSN: 0265-1335

Keywords

Article
Publication date: 28 September 2012

Neelu Puri, Anil Gupta, Arun K. Aggarwal and Vipin Kaushal

Outpatient departments (OPDs) need to monitor the quality of care and patient satisfaction for continuous quality improvement. Additionally, there is a need for an increase in…

1124

Abstract

Purpose

Outpatient departments (OPDs) need to monitor the quality of care and patient satisfaction for continuous quality improvement. Additionally, there is a need for an increase in focused literature on patient satisfaction and quality of health care at a tertiary care level. The purpose of this paper is to attempt to fulfil this need.

Design/methodology/approach

A cross‐sectional hospital‐based study among OPD patients was undertaken, where investigators conducted interviews with 120 patients at entry (registration), 120 patients at the OPD clinic (60 doctor‐patient interactions and 60 exit interviews), and a further 120 patients at investigation facilities. Patient satisfaction, client convenience facilities, prescription quality, doctor‐patient interaction and other quality elements as described in the study were given score of 0 or 1.

Findings

At exit, 52 (86.6 percent) patients were satisfied with the OPD care. The mean total quality score was 80.9 percent of the total scores. It was above 90 percent of the total score for patient convenience facilities and for doctor‐patient interaction, 76 percent for the prescription quality of the doctors and 43.3 percent for signage display. The mean score for patient‐doctor interaction was found to be significantly lower (3.6/5) among dissatisfied patients compared to the satisfied patients (4.7/5). Satisfied patients reported a significantly higher consultation time (12.4 minutes) with a doctor compared to dissatisfied patients (8.5 minutes) (p=0.04).

Research limitations/implications

Not using a Likert scale to measure patient satisfaction could be considered a limitation. However, the authors also arrived at similar conclusions with their tools as with the use of Likert scales in other studies. Furthermore, findings are limited to medicine and surgery general OPDs in a tertiary care setting. Any interpretation beyond this frame may be done with caution.

Practical implications

Hospitals should encourage good patient‐doctor interaction as it has emerged as the key factor associated with patient satisfaction.

Social implications

Quality improvements in public sector health institutes can lead to better utilization of health care by the poor and compromised sections of society and can lead to a reduction in the inequity associated with health care.

Originality/value

This paper fulfils the need to evaluate quality of hospital care in public sector hospitals at the tertiary care level. The methods and tools used are simple and extensive enough to capture information at multiple service points.

Details

International Journal of Health Care Quality Assurance, vol. 25 no. 8
Type: Research Article
ISSN: 0952-6862

Keywords

Article
Publication date: 17 April 2023

Jungmin Yoo, Jung-Hwan Kim, Minjeong Kim and Minjung Park

The purpose of this study is to investigate the effects of visual and verbal information presentations on mental imagery, perceived informativeness and purchase intention. The…

Abstract

Purpose

The purpose of this study is to investigate the effects of visual and verbal information presentations on mental imagery, perceived informativeness and purchase intention. The study assesses two types of product-related information: (1) visual information: static product images and augmented reality (AR) and (2) verbal information: abstract and concrete product reviews.

Design/methodology/approach

A total of 320 mobile consumers participated in the experiment. To increase external validity, this study was conducted in an existing digital shopping environment.

Findings

The results suggest that AR has a greater effect on consumers' shopping outcomes than static images. The findings further reveal that concrete product reviews are important in increasing mental imagery, perceived informativeness and purchase intention when visual information does not provide an AR function.

Originality/value

This study contributes to the current literature by providing empirical support for AR effects and concrete reviews on consumer responses. The results further provide an important perspective for retailers seeking ways to develop effective information presentations in digital retailing.

Details

Journal of Research in Interactive Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-7122

Keywords

Article
Publication date: 19 May 2020

Quynh Xuan Tran, My Van Dang and Nadine Tournois

This study aims to investigate the effects of servicescape on customer satisfaction and loyalty – centered on social interaction and service experience in the café setting.

3042

Abstract

Purpose

This study aims to investigate the effects of servicescape on customer satisfaction and loyalty – centered on social interaction and service experience in the café setting.

Design/methodology/approach

Data for this study were collected from approximately 1,800 customers at 185 coffee stores located in the three largest cities in Vietnam through the self-administered questionnaires.

Findings

The research findings pointed out the significant impacts of café servicescape on social interaction quality, including customer-to-employee interaction (CEI) and customer-to-customer interaction (CCI). Social interactions and servicescape were shown to remarkably influence customer experience quality, customer satisfaction and loyalty. Moreover, the study confirmed the interrelation between service experience, satisfaction and loyalty in the café setting.

Practical implications

This study provides marketers and service managers a deeper understanding of improving customer satisfaction and loyalty through the control of servicescape attributes and social interactions in café contexts.

Originality/value

This research explores the significant impacts of café servicescape on social interaction quality (CEI and CCI). Additionally, it provides insights within the role of social interactions to customer’s affective and behavioral responses in service settings, especially the CCI quality.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 14 no. 4
Type: Research Article
ISSN: 1750-6182

Keywords

1 – 10 of over 3000