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The purpose of this paper is to devise a general solution that allows a policy-based (i.e. rule-based) management system to explain its operation. In particular, a solution has been developed and evaluated in the context of an automated home care system.

The work has built on an existing policy-based management system called Advanced Component Control Enhancing Network Technologies (ACCENT). This includes automated management of home care using two forms of rules: higher-level (user) goals and lower-level (system) policies. These rules can be defined by users (typically carers) to personalise how the system should support the resident. In new work, the system has been extended to include an explanation facility that allows the user to understand the past and future behaviour of the system.

An explanation facility has been created to explain the past and future behaviour of the system. An initial evaluation of this has been carried out with carers. The participants in this evaluation found the facility to be understandable and were able to use it effectively.

The work has made a useful extension to the design of policy-based systems in general. The initial evaluation with a limited group of users identified small weaknesses in the explanation facility that will be addressed in future work. The updated approach will then be evaluated with a larger group of users.

The enhanced home care system is now more usable and comprehensible, and so will be easier to deploy and maintain.

The explanation facility has made the home care system more usable and comprehensible for users, and so will enhance its acceptability in future deployment.

Although expert systems have long been able to explain their operation, this kind of solution has not previously been attempted for policy-based management systems. The value to end users is that the approach makes automated support of home care more understandable and thus more acceptable and usable.

The purpose of this paper is to evaluate an approach to automating goals for supporting home care, with a view to understanding user experience when defining such goals and hence identifying improvements that could be made to the approach.

The study was designed to answer the key research question of whether users can understand, formulate and relate to automated goals for home care. In order to do this, a fictional text-based scenario was used about a couple with care needs. This helped to explore the feasibility, acceptability and usability of goals to manage care at home. Face-to-face qualitative interviews were undertaken with ten participants with a background in social care: four social care professionals; one health care professional; one formal carer; one informal carer; and three end users.

Overall, participants were positive about being able to control the MATCH (Mobilising Advanced Technologies for Care at Home) system through the use of goals. The results from the participant interviews will be used to help guide potential improvements to the home care system. The main issue that emerged from the study is that it would be valuable to think in terms of outcomes as a higher level than goals. A second consideration is that it would be desirable to adopt terminology that can be understood by all stakeholders.

The study has demonstrated that automated goals for home care have a useful role to play and can be successfully used by end users and carers. Although the range of participants in the study was limited, it has allowed confidence to be built in the approach and has identified useful pointers for future development.

With the evaluation and validation of the goal-based approach, it has encouraged the developers to make automated goals more widely available in future deployment of the home care system.

The use of automated goals to support home care has been shown to be acceptable to end users and carers. This will allow future home care systems to offer more personal and better customised services to those receiving telecare.

The study provides a unique evaluation of the use of automated goals to support home care. Previous use of goals in the literature has been for highly technical applications, so their application to home care is novel and speculative. The study has demonstrated that the approach is viable, useful, and usable by end users and carers.

Purpose – Uses Kenneth Boulding's concept of “serial reciprocity” in conjunction with information about the evolution of emotions and social exchange processes to identify possible mechanisms that can help explain the rise of early Christianity.

Design/methodology/approach – Using the concept of serial reciprocity as a central organizing principle, a theoretical account is developed that integrates ideas from evolutionary sociology, the sociology of emotions, and exchange theory in order to extend Rodney Stark's analysis of social forces responsible for the success of early Christianity as a social movement.

Findings – Patterns of serial reciprocity may develop when evolved emotions such as gratitude, sympathy, and empathy are activated by recipients of altruism who, in turn, become motivated to repay their benefactor by transmitting a benefit to a third-party recipient. Historical evidence reviewed by Stark is consistent with the claim that serial reciprocity may have conferred benefits to victims suffering from plagues that swept the Roman Empire during the early history of Christianity. Similar processes may be operating today in regions of the world in which aid workers provide assistance to victims of natural and man-made disasters.

Originality/value – This analysis demonstrates the value of integrating conventional sociological analysis and evolutionary theory to gain new explanatory insights about social processes such as serial reciprocity that have received relatively little prior attention by sociological researchers.

A project manager’s (PM) emotional intelligence (EI) is essential for project performance (PP). However, the cause and effect and the potential moderators of the relationship between EI and PP remain disputed. Some scholars found a positive association between PMs’ EI and project outcomes, while some other studies showed non or negative relation. This paper aims to find the relationship between PMs’ EI and PP and the factors that influence this relationship based on diverse prior research.

This paper conducts a meta-analysis of 5,229 observations based on 24 independent studies from 1990 to 2021.

Results show that PMs’ EI has a significant positive influence on PP, and the project complexity and measurement of PP are two critical moderators explaining inconsistencies in existing research.

The current study proposes suggestions for construction companies on PMs’ selection and training. This study also offers suggestions for PMs in management practice.

To the best of the authors’ knowledge, this study is the first to explore the inconsistencies in prior research results on the relationship between PMs’ EI and PP at the meta-analytic level. This research extends the current literature by revealing the factors leading to existing consistencies that are not explored before. This study implies that the meta-analysis method could help reach a balanced conclusion based on inconsistent results.

This chapter critically reviews the literature on authentic leadership (AL) that emerged in response to scandals in private- and public-sector organisations, drawing on theories, concepts and methods from other disciplines. The author finds that AL lacks a consensus definition, and that quantitative research has largely been at the level of employees rather than executives or board members. The review reveals 12 categories of criticisms. Schaefler advocates inductive qualitative research on the major concerns of executive leaders and means of addressing them via group dynamics, maintaining that exploring processes of AL in real-world settings would complement existing quantitative research and contribute to the development and extension of AL theory.

In a recent essay entitled “Value‐relevant Sociology”, David Gray (1983:405–416) argues that if sociology has to be socially relevant, “it is essential that sociology becomes consciously value‐relevant, not value‐free.” He maintains that sociologists cannot analyse the consequences of social structure, forces, and change in a value‐free context if their works are to be relevant for social policies. He then goes on to say, “Between the extremes of value‐free, non‐relevant, sometimes trivial, sociology on the one hand, and immediate response to pressing socioeconomic problems and prevailing political winds on the other, where does the significant sociology lie?” (1983:406). For Gray, both extremes are inappropriate for a worthy academic discipline.

June 9, 1971 National Insurance — Insurable employment — Contract of service or contract for services — Factors for consideration by Minister — Drivers of earth moving machines owned by employers — Appeal from Minister's decision — Approach of court — Whether for court to weigh again factors balanced by Minister — National Insurance Act, 1965 (13 & 14 Eliz. II, c. 51), s. 1 (2)(a).