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Describes Liverpool Victoria’s recent attempts to improve customer loyalty. Outlines the company’s history and its traditional values and client base and shows how, in spite of very low brand awareness, the organization has retained many of its customers. With changing demographic patterns it has been necessary to update the company’s strategy and, in 1993, a marketing department was formed. It became clear that although the relationship between agents and clients was strong, that between agents and head office was non‐existent. Outlines ways in which a brand image has been developed.

Knowledge security requires a balanced approach that incorporates and treats appropriately both tangible security needs and intangible environmental imperatives. This paper aims to investigate the concept of political engineering in knowledge security.

The concept of a knowledge security architect is described.

The study finds that commercial certification vendors, such as ISC(2) and ISACA, have recognized the need and are offering management certifications for information security professionals. This is not enough. The educational needs of a knowledge security architect would include not only the technologies and legal aspects of information security, but also the political engineering skills and decision capabilities of senior executives.

The paper puts forward the conceptualization of a knowledge security architect as an integral part of the knowledge strategy team.

This short paper aims to help in understanding how to manage the tension between knowledge sharing and intellectual property protection.

The paper combines narrative and analysis.

Understanding how to manage the tension between knowledge sharing and intellectual property protection should be a critical goal of the knowledge management community. Challenges include calculating return on investment, characterizing risk, and managing the transience of knowledge through systems, processes, and partner organizations.

The paper illustrates how this tension is key to understanding how to manage knowledge in a highly competitive, continually innovating, constantly learning, global environment.

This paper proposes that research should be conducted in how to manage the tension between the conflicts of interest between knowledge sharing and knowledge protection.

This paper gives an overview of the security needs of knowledge management.

A particularly interesting challenge is the conflict of interest between individuals (including enterprises) and communities of practice. Innovation spurred through common interest can be dangerous for individuals in the short term, while beneficial to the community as a whole. Greater understanding of these tensions can assist managers in understanding how and when to apply protections in knowledge management.

Contains useful information on the security needs of knowledge management.

At both ACR 2004 and EACR 2005, Richard Elliott and Fuat Firat queried the need for CCT, and the thrust of their concerns seemed to be concerns with imposing CCT as a totalizing narrative. The major instigator of this totalizing concern is probably the singularizing semantics of CCT we adopted, which can be read – despite our original emphasis on the internal diversity of its constituent research traditions – as a call for a unified body of theory that is grounded in a vernacular of normal science and its epistemic goal of making incremental contributions to a system of verified propositions (Kuhn, 1962). It is worth noting that, for better or worse, this normal science orientation and its quest for a unified theory is taken as a normative goal (not a threat) by consumer researchers who work outside the CCT tradition. CCT, however, has emerged in the liberatory glow of the sociology of scientific knowledge (LaTour, 1988), reflexive critiques of power relations that are encoded in scientific narratives hailing from feminist, poststructural, and postcolonial critiques (see Bristor & Fischer, 1993; Haraway, 1994; Rosaldo, 1993; Thompson, Stern, & Arnould, 1998), and marketing's positivist–relativist debates (Anderson, 1986; Hudson & Ozanne, 1988). All have significantly problematized conventional notions of objectivity and the modernist project of totalizing theorizations.

The purpose of this paper is to report on the findings from a study commissioned by the Office of the Children’s Commissioner (OCC) in England, concerning intrafamilial child sexual abuse (IFCSA)/incest. Specifically, it aims to explore the evidence about child protection and criminal justice responses to victims of IFCSA in the UK and where the gaps in these approaches lie.

A Rapid Evidence Assessment (REA) was used, the function of which is to: search the literature as comprehensively as possible within given time constraints; collate descriptive outlines of the available evidence on a topic and critically appraise it; sift out studies of poor quality; and provide an overview of the evidence. Over 57,000 documents were scanned, and 296 ultimately systematically analysed.

It was found that children may be re-victimised by various aspects of “the system” and professionals within it, including social workers, police officers, and lawyers.

A REA is not a full systematic review, differing in the scope and depth of the searches and depending almost exclusively on electronic databases, not accompanied by searching journals by hand.

The findings of this research provide the evidence-base for a new two-year inquiry into the subject of IFCSA by the OCC.

The purpose of this paper is to report on the findings from a study commissioned by the Office of the Children’s Commissioner (OCC) in England, concerning intrafamilial child sexual abuse (IFCSA)/incest. Specifically, it aims to explore what is known about the prevalence, nature, and impact of IFCSA and where the gaps in knowledge lie.

A rapid evidence assessment (REA) was used, the function of which is to: search the literature as comprehensively as possible within given time constraints; collate descriptive outlines of the available evidence on a topic and critically appraise it; sift out studies of poor quality; and provide an overview of the evidence. Over 57,000 documents were scanned, and 296 ultimately systematically analysed.

It was found that: there is wide variation in prevalence rates between studies; girls are more likely to be victims than boys; the onset of abuse is typically school age; abuse in minority groups is under-reported; sibling abuse may be more common than that by fathers; female perpetrated abuse may be under-reported; families where abuse occurs are often dysfunctional; and IFCSA has significant adverse effects on victims.

A REA is not a full systematic review, differing in the scope and depth of the searches and depending almost exclusively on electronic databases, not accompanied by searching journals by hand.

This work found numerous gaps in current knowledge about IFCSA, which the authors recommend be addressed by further research, including: the scale and nature of IFCSA in disabled victims, research on BME children’s experiences; the prevalence of abuse by stepfathers as compared to biological fathers; the experiences of male victims; the experiences of lesbian, gay, bisexual, and transgendered child victims; the short-term impact of IFCSA based on child victims’ experiences; and more widely, further research on the prevalence of abuse in clinical populations and the relationship between that and prevalence in wider society. In addition to such questions, the OCC inquiry will also investigate issues surrounding child protection and criminal justice responses to (IF)CSA and how these might be improved. The evidence base for this section of the inquiry is reported in Gekoski et al. (2016).

The findings of this research provide the evidence base for a new two-year inquiry into the subject of IFCSA by the OCC.

This qualitative study aims to explore general perceptions of a woman experiencing negative menopausal symptoms in the workplace. It examines the socio-cultural understandings informing the responses of a mixed participant group, including those unlikely to have experienced menopause, to a hypothetical scenario involving a woman disclosing negative menopausal symptoms in the workplace – to either a female or male manager.

Using an innovative hybrid vignette-story completion (SC) technique, data were generated from 48 employees of a single UK-based organisation. Participants were presented with a vignette featuring a protagonist (Julie) experiencing negative menopausal symptoms, asked questions about their imaginings of Julie and how she might be perceived by others in the workplace, then presented with a story stem and asked to continue the story in the third person. The stem depicted Julie preparing to tell her manager about her symptoms and featured either a male or female manager, with one variation randomly presented to each participant. Responses were analysed using reflexive thematic analysis.

This study reports four themes: (1) the burden of menopause; (2) managing menopause at work; (3) menopause as not belonging in the workplace; and (4) menopause as unlocking new life potential? Limitations and directions for future research are discussed.

Using the innovative hybrid vignette-SC technique, this study contributes to the current discourse on menopause in the workplace by providing insight into how menopausal employees experiencing negative symptoms are perceived by others and the social understandings that shape these perceptions.