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The purpose of this study is to determine the influence of project critical success factors (CSFs) on change management in the context of business process management (BPM). Despite widespread interest in BPM, the existing literature is insufficient in addressing the antecedents that contribute to change management in business process projects.

Key factors of change management success in BPM projects were initially identified in a systematic literature review (SLR) and were used as antecedents of change management through a structural equation modeling (SEM) with 464 business project stakeholders. Next, a neural network analysis allowed the key factors to be ranked non-linearly. Finally, a latent class analysis (LCA) was performed to determine the sample's heterogeneous groups based on their project management characteristics.

Project management, top management support and technological competencies were the main CSFs identified as having positive effects on change management. The most important factor is project management, followed by top management support, which plays a crucial mediating role in enabling change management. Although relevant, technological competencies were secondary in the study. Regarding project management CSF, four heterogeneous classes of individuals were determined.

Although this study provides an opportunity to observe CSFs, it does not address the need to analyze the phenomenon in different classifications of projects, regarding maturity, complexity, project management approach and other aspects that differentiate projects in a meaningful way.

The study allows practitioners to understand the critical factors underlying change management and take necessary actions to manage it, recognizing that individuals have heterogeneous profiles regarding project management.

This study pioneeringly discusses the CSFs of change management BPM projects to enable successful change management, ranking the main factors and mapping heterogeneous profiles.

The aim of this paper is to identify some specificities of production planning and control (PPC) activities in the one-of-a-kind-production (OKP) process through an extensive literature review. Relevant aspects related to systems and PPC activities in the context of OKP environment are discussed, and six opportunities for future research are highlighted.

The following research is based on a review of 53 articles published in peer-reviewed journals over the past three decades. After an initial descriptive analysis based on bibliometric indicators, a cluster analysis of 15 most cited articles was carried out using multivariate data analysis techniques and in-depth analysis.

The results reveal some specificities inherent to the clusters featured in the research, including aspects of planning, control and systems for OKP process. This cluster addresses information regarding next-generation manufacturing systems, scheduling and design science, computer simulation and project approach. On the other hand, the authors point out six topics for future research regarding contemporary issues associated with PPC in the context of OKP.

This paper fills an important gap regarding OKP production planning and control practices. The results provide a theoretical overview of different PPC practices suitable for the OKP environment. Furthermore, it can provide insights for scientific developments in order to manage the complexity inherent in the OKP process.