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The undergraduate research experience program is a funding program offered by the Qatar National Research Fund. The purpose of the program is to provide hands-on research experience for undergraduate students in order to increase their capacity for future research activities. However, leading a team of unexperienced researchers can be challenging. Minimal literature exists of how to overcome these challenges and provide a positive learning experience for novice researchers. The purpose of this paper is to: 1) describe a ‘situated learning’ framework, and teaching methods and approaches that may be helpful for future researchers to actively engage students in the research learning process; 2) describe our own experiences with creating a professional community of research using a team approach; and, 3) offer some practical strategies for scaffolding students to gain research skills through working in close proximity to more experienced colleagues. Helpful situated learning strategies included active engagement of students throughout the project, setting meaningful activities, meeting regularly as a team, scaffolding student learning, setting both individual and group work, assigning specific roles, engaging students in dissemination activities, sharing responsibility, and fading control of project activities to the students as their competency increased. Using a structured mentoring strategy resulted in students being actively engaged in all stages of the project. This approach helped to overcome many challenges of working with novice researchers. It was also rewarding to observe the growth of young researchers through the experiences that they gained in working as members of a research community of practice.

This case study provides a new methodology for examining patron-initiated noise complaints in academic libraries by mining virtual reference chat transcript logs. The purpose of this study is to illustrate how noise complaints can be identified, analyzed and mapped to create a visual representation of the library’s soundscape.

This study reviewed 4,494 reference chat logs taken over four semesters at a large public university between August 2015 and May 2017. From these transcripts, the author identified 330 unique noise complaints and analyzed them by content, time of day, day of week, week of semester and floor of library. Complaints were also plotted on a library map to determine noise complaint hot spots.

Analysis of the noise complaints showed that 82 per cent of the reported incidents originated in designated quiet study zones and 55 per cent of the complaints occurred in the evenings when the library was more lightly staffed. Mapping the noise complaints revealed that most infractions were reported in areas where public computing areas and group study rooms were situated directly adjacent to designated quiet study areas.

Although there are numerous studies on noise in libraries and many published analyses of reference chat transcripts, this paper is the first to analyze chat transcripts for the purpose of studying noise complaints in the library. This paper is an expansion of a preliminary study presented at the 2016 Library Assessment Conference in Arlington, VA.

Since deregulation in the mid‐1980s the banking industry in Australia has become increasingly competitive. Australia already has one of the least controlled banking systems in the world, and the implementation of the recommendations of the Financial Systems Inquiry (the Wallis Report) should contribute to a further increase in competition in the banking sector, with more non‐bank financial institutions and speciality companies entering the market. Increased competition, weakening interest rates, squeezed profit margins and the surge of mortgage originators into a traditional banking market have all prompted a search for new and innovative methods of improving internal efficiency, leading to the development of new banking products and the exploration of alternate delivery methods, or channels. Improvements in technology are facilitating this development and this paper examines the implications both for customers and for bank profitability.

Individuals being treated in medium secure hospitals have typically engaged in some form of offending in other service settings or while in the community. Although psychological treatment for addressing such behaviour in medium secure hospitals is beginning to be developed, at present there is a lack of evidence of ‘what works’. This paper reports a review of the type and level of offending behaviour engaged in by those in a single medium secure service, including the conviction histories for such behaviours and the psychological approaches to risk reduction and offending behaviour taken in medium secure hospitals in England and Wales. The need to develop an evidence base for psychological treatment in medium secure services including at the individual level is clearly indicated.

The purpose of this paper is to critically explore the importance of the experiences of female former combatants during the Irish Conflict, colloquially known as “The Troubles” and outline key moments of resistance for female political prisoners during their time at Armagh jail. The paper will situate the analysis within a Foucauldian framework drawing on theoretical tools for understanding power, resistance and subjectivity to contextualise and capture rich narratives and experiences. What makes a Foucauldian analysis of former female combatants of the Conflict so inspiring is how the animation and location of problems of knowledge as “pieces” of the larger contest between The State, institutions of power and its penal subjects (ex-female combatants as prisoners). The paper has demonstrated that the body exists through and in culture, the product of signs and meanings, of discourse and practices.

This is primarily qualitative methodology underpinned by Foucauldian theory. There were 28 women and 20 men interviewed in the course of this research came from across Ireland, some came from cities and others came from rural areas. Some had spent time in prisons in the UK and others served time in the Republic of Ireland or in the North of Ireland. Many prisoners experienced being on the run and all experienced levels of brutality at the hands of the State. Ethical approval was granted from the Queens University Research Committee.

This paper only examines the experiences of female ex-combatants and their narratives of imprisonment. What this paper clearly shows through the narratives of the women is the gendered nature of imprisonment and the role of power, resilience and resistance whilst in prison in Northern Ireland. The voices in this paper disturb and interrupt the silence surrounding the experiences of women political prisoners, who are a hidden population, whilst in prison.

In terms of research impact, this qualitative research is on the first of its kind to explore both the experiential and discursive narratives of female ex-combatants of the Irish Conflict. The impact and reach of the research illustrates how confinement revealed rich theoretical insights, drawing from Foucauldian theory, to examine the dialectical interplay between power and the subjective mobilisation of resistance practices of ex-combatants in prison in Northern Ireland. The wider point of prison policy and practice not meeting basic human rights or enhancing the quality of life of such prisoners reveals some of the dystopian features of current prison policy and lack of gender sensitivity to female combatants.

It is by prioritising the voices of the women combatants in this paper that it not only enables their re-positioning at the centre of the struggle, but also moves away methodologically from the more typical sole emphasis on structural conditions and political processes. Instead, prioritising the voices of the women combatants places the production of subjectivities and agencies at the centre, and explores their dialectical relationship to objective conditions and practical constraints.

It is clear from the voices of the female combatants and in their social engagement in the research that the prison experience was marked specifically by assaults on their femininity, to which they were the more vulnerable due to the emphasis on sexual modesty within their socialisation and within the ethno-nationalist iconography of femininity. The aggression directed against them seems, in part, to have been a form of gender-based sexual violence in direct retaliation for the threat posed to gender norms by their assumption of the (ostensibly more powerful) role as combatants. They countered this by methods which foregrounded their collective identity as soldiers and their identification with their male comrades in “the same struggle”.

This paper is one of the first to explore the importance of the experiences of female former combatants during the Northern Irish Conflict with specific reference to their experience of imprisonment. The aim of this significant paper is to situate the critical analysis grounded in Foucauldian theory drawing on theoretical tools of power, resistance and subjectivity in order to make sense of women’s experiences of conflict and imprisonment in Ireland. It is suggested that power and resistance need to be re-appropriated in order to examine such unique gendered experiences that have been hidden in mainstream criminological accounts of the Irish Conflict.

The paper sheds light on the changing economics of foreign outsourcing, and the risks being run by companies that engage in the practice.

The author surveys the history of foreign outsourcing over the last several decades and the disastrous impact that it has had on manufacturing in the USA. The paper also reviews more recent developments reported in the press.

Given rapidly rising costs and risks in host countries, the “outsourcing dividend” is now questionable. At the same time, firms can take advantage of new opportunities in digital fabrication.

Further research is needed on methodologies for accounting for the full costs and risks of foreign outsourcing.

Firms should think long and hard before launching foreign outsourcing. Firms should also re‐examine the root cause of the practice, i.e. pursuit of short‐term profits rather than delighting customers through continuous innovation. Some firms will need to consider retrieving manufacture that was previously outsourced in a foreign country. Firms should also be exploring the new opportunities represented by digital fabrication.

The paper summarizes what is known about the economics of foreign outsourcing and questions the continuance of this widespread business practice, which has devastated manufacturing in many developed countries. It presents a further reason why firms need to shift from traditional management to radical management.

The purpose of this study is to examine the relationship between psychiatric severity and stress among persons utilizing medication assisted treatment (MAT), and there is a need to identify resources that promote resilience against these risk factors. Although recovery homes might complement pharmacological interventions for persons using MAT, a lack of homophily (e.g. similar experiences) among residents could produce stress and increase psychiatric severity. The purpose of this paper is to examine stress and psychiatric severity in relation to recovery outcomes, and whether homophily moderated these relationships.

A cross-sectional analysis was conducted among recovery home residents who were recruited from the USA, including those using (n = 40) and not using (n = 132) MAT. Participants’ levels of psychiatric severity, stress, abstinence self-efficacy and quality of life were assessed in addition to whether residents using MAT were living with at least one other resident who used MAT. Moderated mediation analyses were conducted to examine whether homophily among residents using MAT would moderate the mediating effects of stress on the relationships between psychiatric severity and recovery outcomes (abstinence-self efficacy, quality of life).

Mediating effects were observed but they were significant only through homophily. Although stress increased the negative effects of psychiatric severity among residents using MAT, significantly lesser effects were observed among those living with residents using MAT.

Although psychiatric (problem) severity and stress threaten recovery for persons with substance use disorders, little is known how they impact recovery among those living in community-based settings such as recovery homes. In addition, there is a need to identify community resources that would complement MAT protocols, as patients who use MAT face unique stressors related to their sense of shared interests and experiences (i.e. homophily) when developing social bonds with others in recovery.

This study suggests the social networks within recovery homes reduce the effects of psychiatric severity and stress, and that these effects are lessened for residents who use MAT when they live with others who also use MAT.

Little is known about recovery home residents who use MAT and have high psychiatric severity. Findings suggest homophily among persons using MAT living in recovery homes who have high psychiatric severity can promote resilience.

The purpose of this paper is to examine the effect of police use of conducted energy devices (CEDs) on officer and suspect injuries while controlling for other types of force and resistance and other factors.

Data on 1,645 use‐of‐force incidents occurring between January 1, 2002 and July 2006 were obtained from two different law enforcement agencies. Logistic and generalized ordered logistic regressions are used to model the odds of injury and severity of injury.

The use of CEDs was associated with reduced odds of officer and suspect injury and the severity of suspect injury in one agency. In the other agency CED use was unrelated to the odds of injury; however, the use of pepper spray was associated with reduced odds of suspect injury. Among other findings, in both agencies the use of hands‐on tactics by police was associated with increased odds of officer and suspect injury, while the use of canines was associated with increased odds of suspect injury.

Although this research was carried out in two distinctly different law enforcement agencies with different histories of CED adoption, the fact that CED use was associated with reductions in injuries in one agency but not the other indicates the need for additional research on the impact of CED use in other settings

The analysis suggests that relative to other forms of force, the use of CEDs and pepper spray can reduce the risk of injury to both suspects and law enforcement officers. This information should prove useful to law enforcement agencies considering adopting CEDs and suggests that agencies should consider the use of these less lethal alternatives in place of hands‐on tactics against actively resistant suspects.

At the time of this writing there was no published independent research on the risks of injury associated with CED use in field settings. The findings reported herein will help inform the public debate on the utility of CEDs for law enforcement.