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The purpose of this paper is to examine the flow of refugees through the dual lens of supply chain management and national cultural values.

The proposed model is first developed based upon an extensive literature review. The model is then applied to an example of migrants from Honduras traveling to the USA and those being repatriated back to Honduras.

The connection between national cultural values and elements of refugee supply chain management is identified in this research. The model examines four elements of refugee supply chain management (relationship continuity, partner involvement and development, inter-organizational communication, and network structure), and identifies the influence of these four elements on integrative and collaborative processes along the supply chain and, consequently, on the delivery of services to the refugees (refugee network performance).

The model presented in this paper is tested using a single case and does not utilize an empirical methodology.

This research enables local municipalities and state entities along international migration paths to better manage their relationships with upstream/downstream players and improve refugee network performance by reducing transit time, lowering overall costs, ensuring the health and safety of the refugees, and identify eligible refugees (those likely to gain asylum) to support. Furthermore, the model provides specific recommendations for international Non-Governmental Organizations to help with the integrative and collaborative processes among the supply chain partners.

This research provides a unique perspective in examining the flow of refugees within the context of an international supply chain. The authors look at the critical players along refugee supply chains and develop a model that connects elements of refugee supply chain management with the cultural characteristics of nations.

The paper presents a model of the relationships between organizational culture, organizational structure, and the level of team autonomy. The model suggests that teams with high levels of autonomy are likely to be most effective in companies with flexibility‐oriented cultures and organic structures. The model is useful to researchers in examining further connections between contextual variables and team autonomy and to practitioners in helping identify the types of teams that would be most effective in their organizations. The paper also presents a four‐step proactive approach to implementing team‐based working.

Organizations have been investing heavily in building information links with their suppliers and buyers in order to reduce costs, lead times and quality problems, and improve on time customized delivery. At present, many of these firms are unsure of the degree to which this investment is necessary. A dynamic model is presented which builds on the impact of the evolving interactions of competitors’ activities and the learning which emanates over time. This dynamic model can be used by organizations to determine the level of expenditure necessary to remain competitive. In addition, this model brings out the fact that the systems’ learning will always lead to greater automation in the management of materials; however, the cost would vary according to the interplay of these two factors. This model should also help logistics managers design more effective information systems for their supply chains.

Billions of entrepreneurs at the Base of the Pyramid (BoP) operate as small-scale producers within multi-tiered supply chain networks. Unfortunately, a majority of these entrepreneurs are simply unable to derive sufficient value from the network and are vulnerable to disasters and poverty. The purpose of this paper is to develop a typology that examines dynamic and triadic power relationships in order to create value chains for BoP producers.

This paper builds upon the available literature and a relevant historical case study to develop a typology. The validity of the typology is ascertained by examining and comparing two current BoP silk weaver communities in India.

The typology captures essential environmental variables and relates them to mediated and non-mediated forms of power which, in turn, shape the value derived from the supply chain network.

The typology provides specific recommendations for BoP producers, such as the formation of cooperatives, engaging in political unionization and ensuring that their social networks expand beyond local communities.

The typology brings together structuration theory and power and provides a framework for understanding supply value. This typology is generalizable to dynamic multi-tiered supply chain networks.

This study examines the relationship between decisions of arbitrators and the accounts provided by grievants in a sample of discipline arbitration cases. It was hypothesized that arbitrators' decisions would be influenced by both the type of accounts used (refusals, excuses, and justifications) and the quality of accounts. The results suggest that grievants providing refusals are most likely to have their suspensions reduced, and grievants providing justifications are least likely to have their suspensions reduced Also, the quality of accounts influences reduction in suspension. These findings help broaden our understanding of the arbitration decision‐making process and explain how grievants' accounts can bias arbitrators' decisions. Implications for policy‐makers, management, employees, and unions are provided, along with suggestions for future research.

This study used a critical incidents methodology to examine the influence of accounts on perceived social loafing and evaluations of team member, and to investigate the face management and responsibility explanations of account‐giving. The results of this study suggest that communicative acts such as accounts may reduce perceived loafing. In addition, perceived loafing and evaluations of the team member were influenced by the type of account provided; concessions were more effective in decreasing perceptions of social loafing and increasing evaluations of the team member than excuses and justifications which, in turn, were more effective than refusals. These findings indicate tentative support for the face management explanation of account effectiveness.

The past two decades have seen an increase in personal mobility; people are often transferred by their companies to divisions in other countries. As a result, interactions between members of different cultures are prevalent in organizations; such interactions can cause miscommunication and conflict unless people understand the meaning and assumptions underlying communicative behavior such as account‐giving. Unfortunately, there has been little conceptual or empirical work examining effective account‐giving and account evaluation in intercultural situations. In an attempt to fill this gap in the literature, this paper presents a literature review and develops a theoretical model of the relationships among culture, face concerns, account‐giving, and evaluation of accounts.

In the developing world most citizens rely on self‐employment and micro‐enterprise operations as their only source of income. Given competition from large‐scale industrial outfits, most micro‐enterprises are finding it difficult to compete in terms of quality or price. This paper aims to investigate this issue.

The research employs case study methodology to examine how quality management could be employed in keeping such enterprises competitive.

A number of general propositions are developed and potentially fruitful research areas identified.

The paper compares the literature with actual field observations to provide practical insights that may be of value to micro‐enterprise owners, and might indirectly help raise their standard of living.

Quality management practices have recently flourished across the globe. In this research we review and integrate the literature by identifying and organizing significant research findings, and develop a conceptual model of the relationships between international environmental conditions (e.g. socio‐cultural, political‐legal, economic, and educational factors) and dimensions of quality management (e.g. strategic quality planning, customer focus and satisfaction, human resource development and management, information and analysis, management of process quality, and quality and operational results). The model developed here helps us move beyond examining the differences in quality practices across countries to an understanding of why such differences occur, and helps practitioners gain a better perspective on how quality management techniques can be adopted in different regions around the world.

Examines the total quality management (TQM) programmes of Maquiladora operations located on the Mexican border and benchmarks their quality practices vis‐à‐vis those in the USA. Six domains of TQM programmes (information and analysis, strategic quality planning, human resource development and management, management of process quality, customer focus and satisfaction, and quality and operational results) were investigated; these domains were based on the Baldrige Award criteria. The results identify areas of improvement for both Maquiladora and US operations. Maquiladora operations need to improve customer focus and satisfaction, and employee training, whereas US operations need to improve quality and operational results, information and analysis, management of process quality, human resource development and strategic quality planning. Overall, the results suggest that US companies relocating their operations to the Maquiladora zone can obtain a competitive advantage in terms of both lower costs and implementation of TQM programmes.