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Organizational metrics – including rankings, ratings, and other forms of public assessment – are inextricably tied to uncertainty. Metrics are not only responses to uncertainty in the organizational environment, but they also create new forms of uncertainty within the organizations they evaluate. Given this, it is productive to consider these metrics in relation to the garbage can model of organizational decision making, a framework that was designed to provide insight into uncertain and ambiguous contexts. In this paper, the authors use the case of patient experience surveys to argue for the value of this model for understanding responses to metrics in particular conditions. Specifically, the authors demonstrate how the different features of the garbage can model manifest themselves within organizations managing numbers, and the authors then use these findings to discuss the measurement conditions that promote garbage can responses, the distinctive types of unintended consequences these responses might produce, and the implications of the garbage can model for the understanding of metrics more generally.

What makes organizations so similar? We contend that the engine of rationalization and bureaucratization has moved from the competitive marketplace to the state and the professions. Once a set of organizations emerges as a field, a paradox arises: rational actors make their organizations increasingly similar as they try to change them. We describe three isomorphic processes-coercive, mimetic, and normative—leading to this outcome. We then specify hypotheses about the impact of resource centralization and dependency, goal ambiguity and technical uncertainty, and professionalization and structuration on isomorphic change. Finally, we suggest implications for theories of organizations and social change.

The main task of scholars is to help good ideas forged by their predecessors find a new life in the imaginations of their successors. In this essay, we consider some aspects of this process from our experience with garbage can ideas of organizational decision making. We record our memories of initial encounters with them, impressions of their current condition, and some thoughts on convolutions they may experience in the years ahead.

It is important to understand the organizational structures and decision making processes in the university and their relationship to the CWIS. This article describes, reviews and summarizes March and Cohens’ theories on the university as a structured anarchy. It also raises a list of questions that CWISs struggle with regularly which may be best answered by this theory. A second part of the article describes the companion theory of garbage can decision making proposed by March, Cohen and Olsen. Besides proposing the decision making model, March and Cohen even offer tactics to use in a structured anarchy that can enhance chances of success. Although CWIS problems seem dominated by management of technical questions, the authors feel that the ability to understand the organizational model of an institution and to manage the decision making process may be equally important to success as technical expertise is.

The inconsistency between the appearance of incoherence and chaos in the US policymaking process bringing about a historic record of legislative achievements in the 1960s and 1970s, on the one hand, and the emergence of hierarchical order bringing about a prolonged period of legislative impotence in the early 2000s, on the other hand, has led legislative scholars to revisit strongly held prior beliefs about legislative organization. Similar reevaluations of the garbage can model that emphasize the potential for conflict-ridden and chaotic organizations to be adaptively rational are ongoing in organizational theory. This paper adapts recent research on organizational design to explore the conditions under which decentralized, chaotic decision making facilitates more desirable legislative outcomes than centralized decision making controlled by a benevolent dictator. The author demonstrates that normative claims about legislative organization – much like normative claims about organizational design – should vary depending on the task environment faced by the legislature. In the face of rugged uncertainty in the mapping from policies to outcomes, decentralized decision making among modestly polarized legislators with fluid participation in decisions facilitates a functional mix of exploitative and exploratory search.

We explore: (1) the effects of work unit pressure on employees’ satisfaction with work–family balance (S-WFB); (2) the effects of individual-level job and family pressures on S-WFB; and (3) the extent to which schedule control moderates the negative influences of work unit pressure and other demands on employee S-WFB – among employees in a large healthcare system.

The data come from employee responses to the baseline survey (n = 3,950) administered in September 2012, and from administrative unit-level data (445 units) showing the extent to which units were “on-budget” (within 5 percent), “over-budget,” or “under-budget.”

Practices associated with cost containment in a healthcare system of 10,000 employees in the United States appear to have a negative impact on employee S-WFB. Working in a unit that is “under-budget” is negatively associated with individual S-WFB. Employees with high job demands, longer hours, responsibilities for children and/or adults, also reported lower S-WFB than employees without these characteristics.

Research is limited by lack of measures specific to healthcare workers, the use of baseline data only, and sample size for some of the analyses.

Schedule control makes a difference even under high work pressure. The lack of interactions among variables that typically moderate relationships between work pressures and S-WFB suggests the need for more support for healthcare workers under the strain of cost containment.

We include an objective indicator of unit-level job pressures on individual employees, thus identifying specific ways that work stress affects S-WFB.

Idiosyncratic jobs occur when formal job duties match the abilities or interests of a specific person. New duties can accrue or be negotiated to match an existing employee or a potential hire. Idiosyncratic jobs can help organizations deal with changing contexts, and influence organizational goals and structure. They can affect job holders’ careers and organizational job structures. The evolutionary accumulation of idiosyncratic jobs can potentially generate unplanned organizational learning. Promising research frontiers include links to work on job crafting, I-Deals, negotiated joining, and ecologies of jobs. Deeper exploration of these domains can advance core theories of job design and organizational transformation and inform normative theory on organizational use of idiosyncratic jobs without falling into cronyism, inefficiency, or injustice.

The purpose of this paper is to offer an insider account of the establishment of Hong Kong University (HKU’s) Master of Social Sciences in Criminology.

The paper is biographical in approach, based on the author’s recollections and departmental documentation relating to the establishment of the MSocSc criminology degree.

The author argues that for all the practical complications, a distinctive criminological tradition was forged in the early years that has had a lasting influence. The paper concludes by considering the challenges faced by criminology in contemporary Hong Kong.

The paper provides an account of the origins and development of academic criminology in Hong Kong.

Purpose – To highlight ways to overcome challenges in conducting authentic assessments and using data effectively in program planning.

Approach – To help teachers investigate the definition and purpose of assessments available for use in today's diverse classrooms, and use assessment results to inform instruction.

Practical implications – A school team analysis framework focused on teacher collaboration when conducting evaluations of districts' reading programs, a data use cycle, and a reflective questionnaire are provided for professional development.

Social implications – Social justice and differentiated instruction require balanced assessment methods and portfolio use as an implementable and manageable method to document student progress.

Originality/value of paper – This chapter engages teachers in the reality that they can be the driving force behind assessments for learning in their classrooms, schools, and districts.