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One of the major developments of the post‐War years has been the rise of consumer protection ‘watchdog’ committees galore, a flood of legislation and completely changed enforcement methods by existing local authority officers who to all and intents have become a completely new service. Voluntary agencies, national and local, based on the local High Street, have appointed themselves the watchdogs of the retail trade; legislation and central departments, the larger scene. The new service has proved of inestimable value in the changed conditions; it continues to develop. When shopping was a personal transaction, with the housewife making her purchases from the shopkeeper or his staff on the opposite side of the counter; when each was well known to the other and the relationship had usually lasted for many years, often from one generation to the next, things were very different, complaints few, unsatisfactory items instantly replaced, usually without question. This continuing state of equanimity was destroyed by the retail revolution and new methods of advertising and marketing. Now, the numbers of complaints dealt with by consumer protection and environmental health departments of local authorities are truly enormous. We have become a nation of “complainers,” although in all conscience, we have much to complain about. Complaints cover the widest possible range of products and services, of which food and drink form an integral component. The complaints to enforcement authorities include many said to be unjustified, but from the reports of legal proceedings under relevant enactments, it is obvious that the bulk of them now originate from consumer complaints. Not all complainants, however, relish the thought of the case going before the courts. Less is heard publicly of complaints to the numerous voluntary bodies. Enforcement authorities see complaints in terms of infringements of the law, although their role as honest broker, securing recompense to the aggreived customer, has become important; a few departments being able to claim that they secured reimbursements and replacements of value totalling upwards of amounts which annually run into six figures. The broker role is also that adopted by voluntary bodies but with much less success since they lack the supporting authority of legal sanction.

The purpose of this study is to develop a framework for categorizing and evaluating stakeholders that addresses the key five constraints of The Theory of Stakeholder Identification and Salience (TSIS), including (1) binary attributes, (2) heterogeneous stakeholders in each category, (3) ignoring stakeholder-organization relationship, (4) ignoring stakeholders' communication frequency and (5) ignoring fringe stakeholders.

In the first step, a set of solutions for the limitations and constraints of TSIS was extracted by holding three rounds of the Delphi method with the participation of 42 senior and middle Iranian managers in various organizations and based on it, “Basic Analysis for Stakeholder Evaluation and Classification” (BASEClass) was developed as an enhanced theoretical and empirical framework for stakeholder analysis. In the second Step BASEClass is validated by conducting an empirical study in an organization with the participation of 46 managers, experts and specialists.

BASEClass is an enhanced theoretical and methodological framework for classifying stakeholders based on the three primary attributes of legitimacy, power and urgency, and also the communication quantity as a complementary attribute in a 3D cubical schema, prioritizing stakeholders in several cubes based on one of the multi-criteria group decision-making methods.

BASEClass effectively reduces the mentioned limitations and constraints of TSIS and as a result can improve the effectiveness of strategies for dealing with different stakeholders.

The purpose of this paper is to explore the idea that, in the last few decades, collaborative inquiry methods have evolved along a similar trajectory to dual lens research. Dual lens research, known in various contexts as both ways, two-eyed seeing Old Ways New Ways, and Koodjal Jinnung (looking both ways), is designed to generate new knowledge by exploring a theme through Aboriginal and contemporary western lenses. Participatory action research and a dual lens approach are considered in a number of projects with a particular focus on the issues such work can raise including conceptual challenges posed by fundamental differences between knowledge sets.

The authors hypothesize that a dual lens approach will become a branch of participatory action research, as such, a robust description needs to be developed and its ethical implications are considered. Existing work in this direction, including principles and processes, are collated and discussed.

Dual lens research as a branch of participatory action research is of great significance in countries with Aboriginal populations that are undergoing a cultural renaissance. As dual lens practitioners, the authors are finding their research outputs have a high positive impact on both Aboriginal and non-Aboriginal populations and make a genuine contribution to reconciliation by finding ways of going forward together.

This paper joins a growing body of research that supports resonances between Aboriginal and “western” research methods.

Conflicts are a form of man-made disaster changing the economy of nations, influencing energy concerns, food, shelter and demographic distributions. The breakdown of global systems has become a huge concern that needs working mechanisms to develop resilient cities. The working mechanisms vary from one country to another, thus making the process a complex reality. Resilience is a word that was derived from the Latin word “resalire” which means “to spring back”. In this work, the housing environment was considered as a system constituting of several subsystems (Social, Environmental, Political, Economic subsystems). It argues that for resilience to occur within the post-conflict housing environment there is a need for an inclusive evaluation of users' preferences and expectations. With a focus on the social subsystem, it tried to determine the level of significance of gender, age, income and level of exposure on the perceived social character of a post-conflict housing environment and the satisfaction derived thereof. The study showed the importance of inclusivity as it influences perception and satisfaction. Using regression analysis, the study revealed that Perception and satisfaction within a post-conflict housing environment were influenced by age (73%), gender (74%), income and level of exposure (54%).

Presents an alternative lower bound to the elastic buckling collapse of thin shells of revolution, in comparison with results from geometrically non‐linear elastic analysis. The numerical finite element method is based on axisymmetric rotational shell elements whose strain‐displacement relations are described by Koiter’s small finite deflection theory, with displacements expanded circumferentially using a Fourier series. First, compares the reduced stiffness linear analysis, based on the buckling equation without incremental linear in‐plane energy components corresponding to the lowest eigenmode (for a particular cylindrical shell under external pressure), with the results obtained by Batista and Croll. Second, the non‐linear astatic (quasi‐static) elastic analysis to clamped spherical caps under uniform external pressure is carried out in order to compare the results from a reduced stiffness analysis from viewpoints of not only buckling loads, but also total potential energy. Argues that the astatic buckling loads may relate to reductions due to a specific imperfection effect on elastic buckling collapses.

The purpose of the study is to examine the stakeholder identification (SI) methods used in building projects procured by private corporate organisations in Southwestern Nigeria to draw a correlation between methods used for SI and project performance in the study area, thereby enhancing project performance.

The study used a census survey to purposively select 30 projects managers (who indicated from a first-stage questionnaire) that they have participated in structured stakeholder management (SM) from a list of 106 project managers and client representatives who have been involved in SM of building projects procured by private corporate organisations between 2008 and 2017 in the study area. A second-stage questionnaire was designed to elicit information from the respondents. The quantitative data that were collected were analysed using mean score (MS) analysis and Analysis of variance (ANOVA).

The study found that brainstorming in group meetings (MS = 4.33), interviews with the expert (MS = 3.20) and identification by other stakeholders (MS = 3.00) are the most frequently used SI methods in the study area. It was also found that the use of a questionnaire (MS = 0.87), Delphi method (MS = 0.80) and public hearing (MS = 0.57) was rare for SI in the study area. A further result showed that there was no significant difference in the opinion of project managers on 85% of methods used for SI in the study area irrespective of the procurement method employed.

The study examined the methods project managers used for SI on building projects procured by private corporate organisations to advocate for more robust and all-inclusive SI methods.

The study empirically examined methods used for SI and correlated them to project performance.

This paper aims to analyze the stability of laminated shells subjected to axial loads or external pressure with considering various geometries and boundary conditions. The main aim of the present study is developing an efficient combined method which uses the advantages of different methods, such as finite element method (FEM) and isogeometric analysis (IGA), to achieve multipurpose targets. Two types of material including laminated composite and sandwich functionally graded material are considered.

A novel type of finite strip method called isogeometric B3-spline finite strip method (IG-SFSM) is used to solve the eigenvalue buckling problem. IG-SFSM uses B3-spline basis functions to interpolate the buckling displacements and mapping operations in the longitudinal direction of the strips, whereas the Lagrangian functions are used in transverse direction. The current presented IG-SFSM is formulated based on the degenerated shell method.

The buckling behavior of laminated shells is discussed by solving several examples corresponding to shells with various geometries, boundary conditions and material properties. The effects of mechanical and geometrical properties on critical loads of shells are investigated using the related results obtained by IG-SFSM.

This paper shows that the proposed IG-SFSM leads to the critical loads with an approved accuracy comparing with the same examples extracted from the literature. Moreover, it leads to a high level of convergence rate and low cost of solving the stability problems in comparison to the FEM.

The study ' s purpose is to review and discuss limitations of “strategic niche management” (SNM) success factors in relation to the experiences of an enterprise network to improve niche development for integrated design concepts.

The emergence of a successful passive house innovation network in the Flemish Region is described. The innovation journey of the network is related to success factors detected in SNM literature regarding market niche development.

The study identifies additional success factors for systemic innovation, such as involving small- and medium-sized innovators and demonstration projects and using a dedicated regional enterprise network.

The qualitative analysis specifically reflected on SNM success factors such as envisioning, learning, and network composition and formation. The study confirms the importance of these success factors by means of one detailed innovation journey. It identifies additional success factors and discusses opportunities to improve the relation of SNM literature with other seminal fields.

Government seed money is important in providing a breakthrough in enterprise network initiatives. A focus on architectural innovation instead of technology innovation is to be preferred for stimulating integrated design concepts.

The paper addresses the relevance and limitations of SNM success factors during the formation of enterprise networks. The study shows how an integrated design approach was used to cluster innovation opportunities and to inspire innovation development and collaboration for know-how development between multiple players.

Developing a dual diagnosis service in Cork, Ireland by way of participatory action research (PAR) background: internationally there is a growing consensus regarding the ideal of integrated treatment. In Ireland, recommendations identified the need for multi-disciplinary team integration and client participation being central to service development. Such recommendations collectively fit most appropriately with PAR, the methodological and theoretical framework best suited to achieve the objectives of the inquiry. PAR's inclusive philosophy creates processes of negotiation, self-reflexivity and exploration of power issues with the lived experience of communities. Key elements of this approach facilitate the development of emancipatory and participatory democracy whilst highlighting identified social issues through research, learning and action. The paper aims to discuss these issues.

Cyclical processes of planning, action, observation and reflection in cycle one have facilitated the introduction of PAR's methodological framework into the existing public health (Health Service Executive) system of primary care addiction and mental health services. Developing stakeholder relationships in decision making processes has been pivotal in cycle 1 as the process of collective engagement evolves. Stakeholders begin to experience their collective participation in the methods adopted and a collective sense of ownership and commitment to the iterative process begins to take shape. Stakeholders in cycle 1 have participated in multiple data generation methods including: informal interviews, planned discussion and focus groups, multidisciplinary team meetings, testimonials, observations and reflections.

Cycle 1 of this PAR inquiry has engaged stakeholders (service users and their families, practitioners including; academic/practitioners, a consultant psychiatrist, psychologist, mental health nurses, an occupational therapist, psychotherapists, an acupuncturist, an addiction counsellor, an art therapist) in an integrated process of inquiry. PAR methods adopted in this cycle have facilitated particular dual diagnosis service developments and emerging initiatives (previously unidentified). Actions collaboratively planned for and illustrated in this paper include: the implementation of a psychotherapy group and implementing direct access to an acupuncture clinic.

Stakeholders collaboratively experience PAR's methodological and theoretical approach which has facilitated service developments in cycle 1 of the inquiry. This sets the stage for the completion of actions already in motion and for further initiatives to continue to evolve as cycle 2 processes emerge.

This study aims to analyze the relationship between workplace ostracism and knowledge hoarding. The study also proposes a mediational role of organizational climate in the relationship between workplace ostracism and knowledge hoarding.

The procedure used in the study is a systematic literature review covering workplace ostracism, knowledge hoarding and organizational climate from 1986 to 2021. The studies were explored using keyword searches such as “Workplace ostracism”, “Knowledge hoarding” and “Organizational climate” from the selected databases, namely, Scopus, Web of Science and Google Scholar.

The systematic review of 146 articles found most studies suggesting that workplace ostracism affects employees’ personal and professional relationships and is a precursor to knowledge hoarding behaviours. The workplace ostracism–knowledge hoarding relationship has a logical explanation as knowledge hoarding is often perceived as counter-normative, which can reduce the performance of a hoarder, leading to behaviours such as ostracism and expulsion. The review proposes that organizational climate plays a significant role in improving the workplace ostracism and knowledge hoarding relationship. The study introduces some fundamental propositions towards the development of a model for future research.

The study attempts to uncover a series of relationships between workplace ostracism, knowledge hoarding and organizational climate, which may enhance academic discussion and offer clarity to the conceptualization of these two fields.