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Article
Publication date: 1 April 1991

Training in Interpersonal Skills for Librarians and Information Workers

Cephas Odini

Interpersonal skills in the management of libraries and informationorganisations are increasingly important, as is the need for adequatetraining in this area. Training…

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Abstract

Interpersonal skills in the management of libraries and information organisations are increasingly important, as is the need for adequate training in this area. Training methods are discussed which might be used to improve the interpersonal skills of librarians and information workers. Factors which might inhibit or encourage individuals from transferring their learning from training to work are also outlined.

Details

Library Review, vol. 40 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/00242539110141034
ISSN: 0024-2535

Keywords

  • Interpersonal skills training
  • Libraries

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Article
Publication date: 19 January 2021

The apprentice experience: the role of interpersonal attributes and people-related generic skills

Joe Pagnoccolo and Santina Bertone

This research explores the training experiences of Australian apprentices in the workplace with a focus on workplace relationships and their link to interpersonal…

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Abstract

Purpose

This research explores the training experiences of Australian apprentices in the workplace with a focus on workplace relationships and their link to interpersonal attributes and people-related generic skills among apprentices.

Design/methodology/approach

Qualitative research is conducted, and the authors analysed interview data from 20 apprentices (17 men, three women; average age 25 years) who came from a range of industries and trade sectors.

Findings

These findings revealed common themes around the importance of communication, emotional direct cognition, self-awareness and teamwork during training on the job. This suggests that interpersonal attributes are central to apprentices' practices within their training experiences.

Research limitations/implications

The findings indicate a need for greater emphasis on the development of interpersonal attributes in training both on the job and within training packages.

Practical implications

The paper extends the literature on the role of interpersonal skills in the apprentice experience, presents information about young people's challenges in training and points to further investigations needed to explore this phenomenon.

Originality/value

An authentic detailed account is presented of apprentices' interpersonal attributes and people-related generic skills in their training experiences.

Details

Education + Training, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/ET-05-2020-0116
ISSN: 0040-0912

Keywords

  • Interpersonal attributes
  • People-related generic skills
  • Emotional intelligence (EI)
  • Apprentices

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Article
Publication date: 1 October 2003

Developing top managers: the impact of interpersonal skills training

John W. Hunt and Yehuda Baruch

Some organizations invest a great deal of time and effort in elaborate training programmes designed to improve the so‐called “soft” skills of managing. Yet assessing the…

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Abstract

Some organizations invest a great deal of time and effort in elaborate training programmes designed to improve the so‐called “soft” skills of managing. Yet assessing the effectiveness of such initiatives has been rare. Indeed, some trainers have argued that such assessments are misleading. Recent developments in the use of survey feedback have provided a technique for pre‐ and post‐training assessments. A study, at a leading business school, was designed to assess the impact of interpersonal skills training on top managers. The evaluation of the training was based on subordinate feedback of 252 executives from 48 organizations, conducted before, and six months after, the training programme took place. The results indicate significant impact on some, but not all, of the competencies and skills under study.

Details

Journal of Management Development, vol. 22 no. 8
Type: Research Article
DOI: https://doi.org/10.1108/02621710310487882
ISSN: 0262-1711

Keywords

  • Management training
  • Interpersonal skills
  • Competences
  • Training evaluation

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Article
Publication date: 1 February 2002

Utilizing cross‐cultural curricula to improve interpersonal job skills training

Shirl A. Barker

Presents a study that examined the effects of cross‐cultural instruction on the interpersonal job skills of students in secondary vocational programs. The population…

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Abstract

Presents a study that examined the effects of cross‐cultural instruction on the interpersonal job skills of students in secondary vocational programs. The population consisted of a treatment and a control group, with 65 students in each group. A pretest and posttest was administered. The experimental group received the intervention during a six‐week period. The dependent variable was generalizable interpersonal relations skills as measured by the generalizable interpersonal relations skills performance assessment. The independent variables included a cross‐cultural instructional intervention, gender, ethnicity, and school. The findings indicated that students receiving the cross‐cultural instructional intervention had significantly higher generalizable interpersonal relations skills achievement than students not receiving the intervention. Recommends that cross‐cultural instruction be integrated into vocational and industrial training curricula, including instructor preservice and inservice training. Also, trainers should closely link the benefits of cultural awareness to learners’ experiences at home and the work place; and to their personal and professional success.

Details

Journal of European Industrial Training, vol. 26 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/03090590210415885
ISSN: 0309-0590

Keywords

  • Skills
  • Vocational training
  • Curriculum
  • Interpersonal communications

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Article
Publication date: 1 February 2004

Improving interpersonal job skills by applying cross‐cultural training

S.A. Barker

This paper presents an experimental study that examined the effects of cross‐cultural instruction on the interpersonal job skills of students in secondary vocational…

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Abstract

This paper presents an experimental study that examined the effects of cross‐cultural instruction on the interpersonal job skills of students in secondary vocational programs. The findings indicated that students receiving the cross‐cultural instruction had significantly higher generalizable interpersonal relations skills achievement than students not receiving the instruction. It was recommended that cross‐cultural instruction be integrated into vocational and industrial training curriculum, including instructor training. Trainers should assist trainees in associating cultural awareness to their personal and professional success. A model is offered as a guide for developing generalizable interpersonal skills training materials for a diverse workplace. The model defines culture broadly, including gender and age. Examination of cultures within which the trainees are most familiar may assist in the understanding of more diverse differences between ethnic groups.

Details

Journal of European Industrial Training, vol. 28 no. 2/3/4
Type: Research Article
DOI: https://doi.org/10.1108/03090590410527627
ISSN: 0309-0590

Keywords

  • Jobs
  • Skills
  • Cross‐cultural management
  • Industrial training
  • Interpersonal relations
  • Workplace

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Article
Publication date: 13 June 2016

A discussion forum on managerial interpersonal skills

Gerard Beenen and Shaun Pichler

Managerial interpersonal skills (MIPS) are widely considered important for management development, yet the nature of MIPS has eluded researchers. The purpose of this paper…

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Abstract

Purpose

Managerial interpersonal skills (MIPS) are widely considered important for management development, yet the nature of MIPS has eluded researchers. The purpose of this paper is to propose five MIPS core skills, giving attention to the role of context, the relationship of MIPS to traits, and implications for training design, assessment and evaluation.

Design/methodology/approach

The authors interweave a discussion forum of domain experts (Hillary Anger-Elfenbein, Timothy Baldwin, Paulo Lopes, Bronston T. Mayes, Ronald Riggio, Robert Rubin and David Whetten) with research commentary and implications for management development. The discussion focussed on: first, how do we define MIPS? Second, how important is context for defining, assessing or developing MIPS? Third, are MIPS traits, or skills that can be developed?

Findings

The authors propose MIPS include five core skills that sequentially build upon one another: managing-self, communicating, supporting, motivating and managing conflict. Although context may impact the importance of each skill across cultures, situations and jobs, the authors offer these skills as a useful starting point for MIPS assessment, training design and evaluation.

Research limitations/implications

The proposed five core skill model for MIPS needs further research and psychometric validation.

Originality/value

By proposing MIPS include five specific trainable skills that are relevant across contexts, this paper advances MIPS research, assessment and development.

Details

Journal of Management Development, vol. 35 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/JMD-08-2015-0118
ISSN: 0262-1711

Keywords

  • Management development
  • Assessment
  • Interpersonal skills

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Article
Publication date: 1 June 1984

Developing Tutoring Skills for Interpersonal Skills Trainers

P.L. Wright and D.S. Taylor

One factor which may limit the growth of interpersonal skills training is a shortage of skilled tutors to provide the feedback and guidance which trainees require to…

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Abstract

One factor which may limit the growth of interpersonal skills training is a shortage of skilled tutors to provide the feedback and guidance which trainees require to improve their performance. Effective tutoring requires both the diagnostic skills to establish what trainees should be doing differently to improve their performance and the interactive skills to put this over in such a way that trainees will accept and act on it. This article describes a model of the processes involved in interactions between people, which is designed to help tutors to identify the key “intervention points” where action can most effectively be taken to improve trainees' skills. This model is then used to show how, by means of role‐played tutoring practice, tutors' interactive skills can be improved in such areas as selection of an appropriate approach, structuring analysis and feedback sessions, verbal and non‐verbal behaviour and achievement of objectives.

Details

Journal of European Industrial Training, vol. 8 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/eb014204
ISSN: 0309-0590

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Article
Publication date: 1 March 1993

Leadership Training: Its Effectiveness in Changing Perceptions of Leadership Skills in the Junior Army

G.N. McNamara and G.D. Moss

Reports a study of over 600 soldiers enrolled in Junior Units ofthe British Army. Investigates their perceptions of leadership skills ingeneral and their own leadership…

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Abstract

Reports a study of over 600 soldiers enrolled in Junior Units of the British Army. Investigates their perceptions of leadership skills in general and their own leadership qualities both before and after experiencing a leadership course. Leadership skills and qualities are classified as innate personal qualities, personal leadership skills, interpersonal skills and managerial skills. While such courses are seen to improve the self‐perception of personal leadership skills and qualities of all types, the courses fail to emphasize the overall importance of interpersonal skills and managerial skills.

Details

Education + Training, vol. 35 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/00400919310033476
ISSN: 0040-0912

Keywords

  • Army
  • Leadership
  • Perceptions
  • Research skills
  • Training
  • United Kingdom

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Article
Publication date: 1 March 1985

The Implications of a Skills Approach to Leadership

Peter L. Wright and David S. Taylor

A review of the relevant literature and case study analysis draws the conclusion that a skills approach to leadership makes it possible to describe and provide training in…

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Abstract

A review of the relevant literature and case study analysis draws the conclusion that a skills approach to leadership makes it possible to describe and provide training in the core skills required in a wide variety of managerial situations. Such skills are most effectively acquired through practice, with feedback and guidance provided by skilled interpersonal skilled tutors. The latter skills are also best learned via feedback and guidance; unless there is a growth in effective interpersonal skills training there will ultimately be a shortage of tutors to pass on the skills learned.

Details

Journal of Management Development, vol. 4 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/eb051584
ISSN: 0262-1711

Keywords

  • Management Teachers
  • Management Training
  • Management Teachers

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Article
Publication date: 1 January 1984

Interpersonal skills training

Steve Sharples

People begin to recognise and develop interpersonal skills from the day they are born — some claim it starts even before that — and they go on learning, or failing to…

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Abstract

People begin to recognise and develop interpersonal skills from the day they are born — some claim it starts even before that — and they go on learning, or failing to learn, how to use them until the day they die — some say it goes on long after that. When trainees come into training situations at work, as more or less mature adults, they already have a considerable range of interpersonal skills that they have acquired throughout their lives in a variety of contexts.

Details

Education + Training, vol. 26 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/eb002120
ISSN: 0040-0912

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