Search results

The purpose of this paper is to develop a proposed Six Sigma approach for integrated solutions of goods and services.

This conceptual paper follows the principles of design research in developing a Six Sigma approach for integrated solutions. The approach is tested in practice in the context of a financial services company in the automotive industry.

The study demonstrates that the differential characteristics of service processes and manufacturing processes must be taken into account when developing a Six Sigma approach for integrated solutions. Evaluation of the proposed approach in cooperation with a financial services company reveals considerable benefits.

The detailed description of the approach is limited to the “Define” phase of the Six Sigma program. Moreover, the proposed approach is tested in only one setting; its application in other settings should be an objective for future research.

The paper provides practitioners with a structured Six Sigma approach for integrated solutions.

The paper is the first to propose a Six Sigma approach for integrated solutions of goods and services.

For an increasing number of firms in the capital goods industry, combinations of products and services, so called integrated solutions, are becoming part of their future growth strategies. By analysing three case studies, the article highlights the variety of such solutions and some important implications for the involved companies. The analysis suggests that companies need an extended set of competences to succeed in providing integrated solutions, amounting to a balance of technical and integration competence with market/business, consulting and partnering competences. This implies a move from product‐focus to customer‐centric orientation and focus on optimisation of user processes. From a research perspective the paper underlines the importance of integrating studies of product and service innovation, two fields that so far have been studied separately.

This paper analyzes two manufacturing firms entering condition based maintenance business reveals the complex nature of establishing integrated solutions. Existing literature on integrated solutions is contrasted critically against empirical findings.

Descriptive, comparative case study focuses on solution offerings in two different companies. The data consist of 57 thematic interviews of both manufacturer and customer representatives and company documents.

In integrated solutions, value is created incrementally through the customer‐provider co‐production process. Building integrated solutions business requires managing the interdependence of the solution components – both within the provider company and the offering, and between the provider and the client – to enable this collaborative process.

The case studies were first conducted separately and later compared. However, despite some minor differences in case methodologies, no problems were encountered in the comparative analysis of the data sets.

The paper departs from the canons of earlier literature as it proposes a revised definition for integrated solution offerings; it emphasizes balanced amalgamation of multiple perspectives instead of just replacing the old ones; it questions the view of solutions development as a straight‐forward implementation process; and it switches perspective from the manufacturer to the business of the client as the main system.

The purpose of this paper is to identify integrated solutions business as the first generation of servitized offerings and modular solution offerings as the second development phase in servitization of original equipment manufacturers. This study examines how the servitized manufacturer, Kone, moves from integrated solutions to modular solutions business and develops the requisite capabilities to design, produce and implement modular solution offerings.

The paper reports a longitudinal case study of a provider of integrated solutions installed in buildings. During the ten years studied, the manufacturer implemented a strategic initiative to modularize its integrated solutions offering.

The firm’s transition to modular solutions progressed through three major capability development phases: solutions based on ad hoc integration, smart solutions based on modular design and through-chain modularity. The modular structure aims at fostering the efficiency of the solution offering and the associated production system.

Leveraging the benefits of modularity calls for an aligned combination of strategic, operational and technical capabilities contributing to the integration of resources in a modular production system for the solution providers’ competitive performance.

The study reports how a solution provider can develop the operational capabilities to integrate the core and peripheral components into the solution, and orchestrate the modular production system.

This study is a rare longitudinal analysis of how a manufacturer builds a modular offering, the solution platform and the required competitive capabilities to provide the solution.

This paper aims to empirically explore the evolution of servitization and how platforms affect the transition between the stages of servitization.

The authors conducted an in-depth case study of a Chinese manufacturer (i.e. Haier) using a longitudinal design. Three rounds of data collection were conducted between 2014 and 2020. The authors carried out 50 semi-structured interviews and 11 workshops to collect data from senior and middle managers of Haier and its business partners.

The authors found that Haier’s servitization journey includes three stages (i.e. product-oriented solution, integrated solution and smart connected solutions) that evolve in the target of the services and the digital components of the solutions. Haier has also developed three types of platforms (i.e. service platform, supply chain platform and platform ecosystem) to support the implementation of servitization. The empirical evidence reveals that platforms can address the complexities that emerged when Haier implements the different stages of servitization as well as enable Haier to transition from one stage of servitization to the next.

This study enhances the current understanding of the evolution of servitization and the roles of digital technologies in the transition between the stages of servitization. It also provides empirical evidence regarding how the platform approach enables the development of servitization. By clarifying the interplay between servitization and platforms, this study provides guidelines for managers on how to develop platforms to both advance and benefit from servitization.

Increased competition and more extensive customer needs have motivated companies to develop integrated solutions. In practice, companies struggle to co‐create effective solutions that meet customer needs. The purpose of this paper is to identify critical factors affecting the effective co‐creation of customer‐focused solutions within business networks.

The study investigates the co‐creation of two different types of solution. Data were collected from two business networks comprising 13 companies, including suppliers and their customers. The empirical data comprise 51 interviews and observations made at 21 company workshops.

Effective co‐creation of solutions requires a fit between the perceptions of multiple suppliers and their customers with regard to core content, operations and processes, customer experience and value of the solution. Co‐creation is affected by, e.g. customer's preferences for participation and value, and the degree of competition, clarity of role division and rapport among the suppliers.

Further empirical research is needed to examine how companies could overcome the problems identified, and reap the opportunities arising from the factors affecting the co‐creation of solutions.

The paper presents a framework that outlines practical activities that help firms to reconcile the perspectives of different actors, and to facilitate the integration of resources when co‐creating solutions within business networks.

The paper contributes to the solutions literature by studying solutions as a network‐level process of resource integration between multiple suppliers and their mutual customers, and by applying a service concept framework to the study of integrated solutions.

The previous generations of implemented B2B e‐commerce hub solutions (e‐Marketplaces) did not successfully fulfil the requirements of buyers and suppliers (“Participants”) in different business domains to carry out their daily business and online commercial transactions with one another because of their inappropriateness, and lack of flexibility. The limitations of these provided solutions came from a lot of architectural and technological challenges in the provided technical architectures that were used to build these solutions. This research aims to provide a proposed architecture to build integrated B2B e‐Commerce hub solutions. It also aims to make use of bottom‐up/top‐down approaches to building an integrated solution and to resolve the reasons for the failure of previous generations of B2B e‐commerce hubs.

The research uses the EDI reference model, which is provided by the ISO organization to survey and analyze the challenges of previous generations of B2B e‐Commerce hubs solutions and their architectures. The study develops a proposed solution architecture based on the recent approaches to building IOSs to build a B2B e‐commerce hub solution architecture that can be used to implement vertical B2B e‐commerce hubs (vertical e‐Marketplaces). The paper assesses the capabilities of the proposed solution architecture for building vertical B2B e‐Marketplaces by applying the proposed architecture to the building of a vertical B2B e‐Marketplace for the oil and gas sector in Egypt.

Previous B2B e‐Commerce hub initiatives failed to extend their products and services to their “Participants”, and required substantial investment and effort from each “Participant” to join such a B2B e‐Commerce hub. The failure of these IOS projects lies in their inability to integrate B2B e‐Commerce networks based on IOS and consequently, they supported very few partners and “Participants”. These IOS approaches did not resolve the existing challenges of B2B e‐Commerce hubs, especially in the realm of interoperability.

The main contribution of the proposed architecture comes from the creation of a clear automatic path between a business requirements layer and a technology layer by combining both Service Oriented Architecture and management requirements in a single framework to provide dynamic products and flexible services. It provides a complete Multi Channel Framework to resolve the interoperability challenges.

During the last three decades, a number of autonomous and, in many cases, heterogeneous systems have been evolved in organisations which cause integration problems and increase the complexity and cost of maintaining these applications. Enterprise Resource Planning (ERP) systems were then introduced to overcome integration problems. However, organisations did not abandon their existing systems when adopting an ERP solution, as ERP systems focus on general processes and do not allow much customisation. As a result, ERP systems co‐exist alongside other systems, and therefore amplify the need for integration. Recently, a new generation of software solutions called Application Integration (AI) has been introduced to address integration issues. AI is a new area with limited literature and documentation and explains the integration of basic types of applications and summarises the benefits of and the barriers to the adoption of an AI solution. Uses benchmarking to search and study best practices in the integration area. Explains how AI can be used by organisations to help them increase their productivity and improve their business processes. In addition, proposes a taxonomy of AI benefits and barriers when mapped against custom, packaged and e‐business solutions. The proposed taxonomy will help researchers to better understand, analyse and compare the benefits and barriers of AI and will therefore improve decision making.

This paper seeks to improve solution procedures for solving a larger version of the integrated preventive maintenance planning and production scheduling model with a total weighted expected tardiness objective function introduced in a 2003 paper by Cassady and Kutanoglu using a genetic algorithm heuristic procedure.

In this paper, heuristics based on genetic algorithms are developed to solve the integrated model.

The performance of the proposed genetic algorithm heuristics are evaluated using multiple instances of several problem sizes. The results indicate that the proposed genetic algorithms can effectively be used to solve the integrated problem.

The heuristics presented in this paper significantly improve the ability of the decision‐maker to consider larger instances of the integrated model. One may ask, “how significant is that improvement?” The answer depends on the specific industrial context under consideration and the definition of a “job”.

Typically, production scheduling and preventive maintenance planning is planned and executed independently in spite of the inter‐dependent relationship between them. However, the 2003 paper by Cassady and Kutanoglu demonstrates the benefit of using the integrated model to solve these two problems simultaneously. However, their solution procedure is limited to small problems (6‐jobs or less). Therefore, this study intends to improve the solution procedure to solve larger instances of the problem.

This paper details the benefits that integrated systems offer facility managers and owners who seek to improve security – and overall building performance – despite limited resources. And it provides a general roadmap for making integration a reality.

Combining real‐life examples with general industry knowledge, this paper examines how facility managers and owners can integrate technology like surveillance cameras, access control readers and smart card technology to improve security and the company's bottom line. Additionally, it explains organizational steps needed to successfully integrate these technologies, and tie them into core building functions and enterprise systems.

There is innovative technology emerging in the security market that offers significant improvements for facilities and security managers, as well as end users. But the real power lies within managing these technologies as part of an integrated security and building solution. With an integrated system, silos are eliminated, information is shared between departments and important building functions can be centralized – increasing safety and improving efficiency.

An informative paper that gives facility managers and owners a general understanding of integration and its associated benefits, and the necessary elements to make it happen.

While the concept of integration is not new, institutional practices often prevent companies from implementing and taking advantage of an integrated system. This paper goes beyond explaining the general features and benefits of integration, and informs the reader how to assess organizational needs and successfully make the transition.