To read the full version of this content please select one of the options below:

Manufacturing firms and integrated solutions: characteristics and implications

Charlotta Windahl (PhD Student at the International Graduate School of Management and Industrial Engineering, in the Department of Management and Economics, Linköping University, Linköping, Sweden)
Pierre Andersson (PhD Student at the International Graduate School of Management and Industrial Engineering, in the Department of Management and Economics, Linköping University, Linköping, Sweden)
Christian Berggren (Professor in Industrial Management, in the Department of Management and Economics, Linköping University, Linköping, Sweden)
Camilla Nehler (PhD Student at the International Graduate School of Management and Industrial Engineering, in the Department of Management and Economics, Linköping University, Linköping, Sweden)

European Journal of Innovation Management

ISSN: 1460-1060

Article publication date: 1 September 2004

Abstract

For an increasing number of firms in the capital goods industry, combinations of products and services, so called integrated solutions, are becoming part of their future growth strategies. By analysing three case studies, the article highlights the variety of such solutions and some important implications for the involved companies. The analysis suggests that companies need an extended set of competences to succeed in providing integrated solutions, amounting to a balance of technical and integration competence with market/business, consulting and partnering competences. This implies a move from product‐focus to customer‐centric orientation and focus on optimisation of user processes. From a research perspective the paper underlines the importance of integrating studies of product and service innovation, two fields that so far have been studied separately.

Keywords

Citation

Windahl, C., Andersson, P., Berggren, C. and Nehler, C. (2004), "Manufacturing firms and integrated solutions: characteristics and implications", European Journal of Innovation Management, Vol. 7 No. 3, pp. 218-228. https://doi.org/10.1108/14601060410549900

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited