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Article
Publication date: 1 November 2023

Sanjay Kumar Jha

The purpose of this paper is to explore how robots are being used in libraries and information centers to transform their services and what are the future possibilities and trends…

Abstract

Purpose

The purpose of this paper is to explore how robots are being used in libraries and information centers to transform their services and what are the future possibilities and trends in the application of robots in libraries.

Design/methodology/approach

Through a review of the literature, this paper analyzes various library websites and consults literature relating to the use of telepresence robots in libraries; the current application of robots in libraries has been enumerated along with case studies of libraries currently adopting telepresence robots.

Findings

With the practical examples of libraries using different types of robots, this study summarizes diverse activities of artificial intelligence-mediated robots. The uses of telepresence technology in libraries help to enhance library services, reach new users and provide a more inclusive and accessible library experience. Telepresence robots enhance the quality and accessibility of library services, expand library outreach and provide new opportunities for virtual engagement and programming. The application of telepresence robots in libraries can offer many benefits, but there are also several challenges that libraries must address to ensure successful implementation.

Social implications

This study will motivate libraries and library professionals to take advantage of adopting telepresence robots in library and information center services and further accelerate library operations in the right direction.

Originality/value

This paper highlights how the introduction of telepresence robots in libraries improves services and productivity and creates a more engaging environment for the user group. The benefits and challenges of using robots in the library and the future trend in the application of telepresence robots in libraries are also discussed.

Article
Publication date: 16 August 2023

Patience Emefa Dzandza Ocloo and Lizette King 

Libraries in Africa are adopting technology at a fast pace. However, literature has provided enough evidence of the many challenges libraries on the continent are facing in the…

Abstract

Purpose

Libraries in Africa are adopting technology at a fast pace. However, literature has provided enough evidence of the many challenges libraries on the continent are facing in the use of the adopted information technology of which information systems (ISs) are major components. Literature also does not provide evidence of IS standard, policy or guideline at both national and international levels as a benchmark for the use of these systems. Therefore, this paper aims to propose an IS standard guideline as a guide for libraries in Africa to develop IS policies, standards or guidelines to help in effective use of IS in libraries.

Design/methodology/approach

The researchers based their proposed standard guideline on the findings from their earlier research works and evidence from other existing literature as has been reviewed in this paper.

Findings

Findings from the literature revealed that libraries in Africa face a number of challenges in the use of IS which can be categorised into four main areas, namely, financial challenges, technological and infrastructural challenges, human resource challenges and organizational challenges.

Originality/value

This paper proposed an IS standard guideline to serve as a guide for libraries in Africa to develop IS policies, standards or guidelines to help in effective use of IS in libraries.

Details

Digital Library Perspectives, vol. 40 no. 1
Type: Research Article
ISSN: 2059-5816

Keywords

Article
Publication date: 29 October 2020

Lauren Heather Mandel, Bradley Wade Bishop and Ashley Marie Orehek

The purpose of this paper is to explore library research that uses geographic information systems (GIS) as a tool to evaluate library services and resources to ascertain current…

Abstract

Purpose

The purpose of this paper is to explore library research that uses geographic information systems (GIS) as a tool to evaluate library services and resources to ascertain current trends and establish future directions for this growing research area.

Design/methodology/approach

The study searched full text for geographic information systems in two databases: Library and Information Science Source (LISS) and Library, Information Science and Technology Abstracts (LISTA), replicating the method used in a prior literature review. The titles and abstracts of the search results were analyzed to gather only the research that used GIS as a tool to measure and analyze library services.

Findings

This study found growth in the last decade for library research using GIS. There remain two ways the tool is primarily used: to analyze service areas and to manage facilities and collections.

Practical implications

The findings are relevant for library and information science researchers and practitioners because they summarize a specific area of research that has grown and changed and that still has potential to be used more widely. Using GIS in practice and research could benefit all library users and nonusers because spatial analysis facilitates more precise and informed delivery of services and resources.

Originality/value

The paper provides future directions for use of GIS in library research and attempts to define subdivisions within this research area to clarify the area for researchers and practitioners.

Article
Publication date: 9 October 2023

Javaid Ahmad Wani

This study aims to analyse and understand the current state of research in the field of digital marketing in “library and information science”.

Abstract

Purpose

This study aims to analyse and understand the current state of research in the field of digital marketing in “library and information science”.

Design/methodology/approach

This study used a “bibliometric research design.” A lexical title search was used to obtain the required data set for executing this study, and a comprehensive “indexing and abstracting” database, Web of Science, was used as a data harvesting source. Louvain’s clustering algorithm was used for network metrics.

Findings

The findings revealed that research productivity and impact have grown considerably over time, indicating significant attention towards digital marketing research in library and information science (LIS). Moreover, the results showed that the overall author collaboration patterns were weak, hence creating room for development in the author’s collaboration patterns.

Practical implications

The current study could be very beneficial in providing a comprehensive and up-to-date overview of the “digital marketing” research field scholarly output in LIS, which can be used by researchers, practitioners and policymakers to guide their work and make informed decisions.

Originality/value

The originality of this bibliometric study lies in its comprehensive and up-to-date analysis of the current state of research in the field of “digital marketing” in LIS. This study provides a unique and in-depth understanding of the key authors, venues and papers in the field, as well as the trends and patterns in the research.

Details

Digital Library Perspectives, vol. 40 no. 1
Type: Research Article
ISSN: 2059-5816

Keywords

Article
Publication date: 25 February 2022

Asad Ullah Khan, Muhammad Rafi, Zhiqiang Zhang and Asad Khan

Dynamic technologies have revolutionized human socio-economic activities, including health care, higher education, business and improved customer service in academic sectors…

Abstract

Purpose

Dynamic technologies have revolutionized human socio-economic activities, including health care, higher education, business and improved customer service in academic sectors. Leveraging the latest technology leads to high productivity, confidence, improved management skills, satisfactory performance and innovative academic services. In the era of technocentrism, the purpose of this paper is to find out whether useful technologies and competent user managers support users in the use of resources, increasing research productivity and improving academic library services.

Design/methodology/approach

This study is based on primary data collected from students at universities in the provincial capital using a printed research questionnaire. The authors followed the Likert scale for instrument development and contacted service professionals prior to distribution to test the applicability. Based on the technology acceptance model, this study established a conceptual model with multiple associated hypotheses to test the suitability of the research model. The data were analyzed using structural equation modeling software for path analysis and model development.

Findings

The results of this study show that technological advances greatly accelerate the use of library resources, strengthen management skills, improve user performance and ultimately enhance academic performance and services. In addition to deploying and leveraging technology, expert leadership has also had a positive impact on improving user productivity and maintaining proactive academic library services.

Practical implications

The TAM-based theoretical model will prove to be a useful tool in the future for delivering technology, improving management skills, promoting the use of library resources, increasing user productivity and providing advanced library services.

Originality/value

Based on primary data collected from Khyber Pakhtunkhwa degree students, this study provides an insight into the actual state of technology used to improve academic performance for the first time. In addition, the study also explores executive collaboration to improve employee and user efficiency and service reform in academic libraries.

Details

Global Knowledge, Memory and Communication, vol. 72 no. 6/7
Type: Research Article
ISSN: 2514-9342

Keywords

Article
Publication date: 3 November 2023

Dalip Singh and Dinesh K. Gupta

Assistive technology (AT) is like the eyes of visually impaired users (VIUs) and plays a vital role in making them independent in accessing a wide range of library resources and…

Abstract

Purpose

Assistive technology (AT) is like the eyes of visually impaired users (VIUs) and plays a vital role in making them independent in accessing a wide range of library resources and services. It is a revolutionary way to improve the academic performance of VIUs and amalgamate them into mainstream library services. This paper aims to explore the familiarity and understanding of AT among VIUs in accessing library resources and services of three special institutes of Haryana state, India.

Design/methodology/approach

The study used a survey method, and data were collected using an online questionnaire. The questionnaire consisted of closed-ended questions focused on participants’ familiarity, understanding and key barriers VIUs face in accessing existing AT facilities. Scope of the study is to include three special institutions’ libraries serving to VIUs in Haryana (India). Purposive sampling technique was adopted for data collection. The data are tabulated and analyzed with descriptive statistics methods using Statistical Package for Social Sciences (SPSS) software version 20.0, and the results are presented in tables, diagrams and graphs.

Findings

The study found that most of the VIUs are highly familiar and reported an expert understanding of Daisy player and digital voice recorder, whereas refreshable Braille display, Braille printer/embosser and scanning and reading devices are least familiar with and reported poor understanding. In the software category, it is noted that VIUs are more familiar with screen reading and speech synthesizer software than other software, and participants confirmed a good understanding of the said software.

Practical implications

The literature review revealed that the majority of library staff in the institutions being investigated had limited knowledge about the availability of the most suitable AT tools. So, the study will be beneficial for them to select the most popular AT tools for their libraries to amalgamate VIUs. The study also highlights some barriers VIUs face in using the existing AT facility of their respective libraries that may be helpful for librarians to understand the root cause of low utilization of available AT tools and how to address this problem effectively. The study can also help policymakers in formulating AT policies for academic libraries. Findings will also help to develop a cost-effective AT workstation suiting the needs of VIUs.

Originality/value

This study will provide an idea to library professionals about which AT hardware and software are more popular among VIUs and useful for developing/improving cutting-edge AT facilities in their libraries to amalgamate VIUs in the mainstream of the library.

Details

Collection and Curation, vol. 42 no. 4
Type: Research Article
ISSN: 2514-9326

Keywords

Article
Publication date: 25 July 2023

Sanjay Kumar Jha

Artificial intelligence (AI) is one of the emerging technologies of this time. AI is a widely used technology in library services that can transform the best services in the age…

2053

Abstract

Purpose

Artificial intelligence (AI) is one of the emerging technologies of this time. AI is a widely used technology in library services that can transform the best services in the age of information technology. This paper aims to highlight the use of AI in library operations. Several research has been undertaken on this subject, but that only address a few applications. AI and libraries have a substantial nexus; nevertheless, the use and awareness of AI in library services are still creating question marks addressed in this paper. This study will help the policy stakeholder, librarians and scholars in the field to address these issues before the deployment of AI in library services.

Design/methodology/approach

This study is based on a qualitative method using content analysis techniques. An extensive review of literature on “artificial intelligence”, “smart libraries” was carried to ascertain the emerging technologies in the smart library domain. Literature was searched against various keywords like artificial intelligence, smart technologies, Internet of Things, electronic resource management, data mining and ambient intelligence. This study highlights the pros and cons of AI in library services and its possible solutions.

Findings

The findings of this study show that AI is a vibrant technology that can be used in library services; however, some obstacles like adequate funds, the attitude of librarians and technical skills are a few obstacles that hamper AI in library operations. The findings also reveal that using AI in library operations will accelerate libraries in the right direction. Furthermore, this study highlights various applications that can be deployed without spending costs.

Practical implications

This paper may be of interest to academic, librarians, policymakers, researchers and the government to have a perspective on initiatives in the country on application of technology in library services. This study can introduce the current status and potential of this technology to bring the technology revolution in library and information center services.

Social implications

This study will motivate library professionals to take advantage of AI in library services and further accelerate library operations in the right direction.

Originality/value

This study covers the understanding of AI in library services that will help the librarian’s and information professionals leverage AI in library scenarios. Furthermore, the practical implication of AI in library services will bring positive change in implementing AI.

Article
Publication date: 8 August 2023

Sayantoni Barsha and Shamim Aktar Munshi

Artificial intelligence (AI) is one of today’s rising technologies. AI is a commonly used technology in library services that have the potential to revolutionise the best…

1105

Abstract

Purpose

Artificial intelligence (AI) is one of today’s rising technologies. AI is a commonly used technology in library services that have the potential to revolutionise the best offerings in the information age. With AI in libraries, users can explore the world of knowledge like never before with smart recommendations tailored to their needs. Overall, AI can enhance the library experience of both the users and library professionals with innovation and smart decisions. Hence, there is no doubt that AI and libraries have a close relationship; nonetheless, the usage and understanding of AI in library services continue to raise concerns, especially in the developing countries which this paper addresses. The purpose of this research paper is to review the current prospects and challenges of implementing AI in library services in developing countries. The primary objective of the study is to discern the pivotal predicaments and obstacles these nations face while implementing AI-based solutions and to propose pragmatic solutions.

Design/methodology/approach

The present study adopts a qualitative approach, using content analysis techniques to glean meaningful insights. An extensive review of the extant literature on the subject was conducted, which was meticulously analysed to furnish the findings of this study. The review is limited to English language sources, and searches were conducted using various online academic databases.

Findings

The review reveals that the prospects of implementing AI in library services in developing countries are significant, with potential benefits including improved access to information, increased efficiency and productivity and enhanced user experience. However, the review also identifies several challenges, including the lack of infrastructure and resources, the shortage of skilled personnel, the absence of data privacy regulations, digital divide and the high cost of implementing AI-based solutions.

Practical implications

The review suggests several practical solutions to overcome the challenges faced by developing countries in implementing AI in library services. These include partnerships between libraries and technology firms, investment in infrastructure and resources, training and capacity building for library staff and the development of regulatory frameworks to protect user data.

Originality/value

This research paper provides a comprehensive review of the prospects and challenges of implementing AI in library services in developing countries. The study is original in its focus on the perspectives of developing countries, their problems and obstacles. The study also provides practical recommendations that can be used by library managers, policymakers and technology firms to support the implementation of AI-based solutions in developing countries.

Details

Library Hi Tech News, vol. 41 no. 1
Type: Research Article
ISSN: 0741-9058

Keywords

Article
Publication date: 19 October 2023

Sawsan Taha, Abdoulaye Kaba and Marzouq Ayed Al-Qeed

This study aims to investigate whether students would accept augmented reality technology in Al Ain University (AAU) libraries as part of digital library services.

Abstract

Purpose

This study aims to investigate whether students would accept augmented reality technology in Al Ain University (AAU) libraries as part of digital library services.

Design/methodology/approach

This study used a modified technology acceptance model–based survey instrument for data collection. Data was collected through an online questionnaire, which was sent to 400 students via email in March 2023. Out of the total participants, 176 students completed the questionnaire.

Findings

This study found that AAU students have a positive perception of augmented technology use in the library. They believe that augmented technology will be useful and easy to use, and students are willing to use it to access library resources and services.

Originality/value

This study contributes to the digital library perspectives in academic libraries.

Details

Digital Library Perspectives, vol. 40 no. 1
Type: Research Article
ISSN: 2059-5816

Keywords

Article
Publication date: 15 June 2023

Emerson Taylor and Chern Li Liew

Researchers in information studies have examined fictional depictions of libraries in various mediums because these images can reflect and influence real-life experiences and…

Abstract

Purpose

Researchers in information studies have examined fictional depictions of libraries in various mediums because these images can reflect and influence real-life experiences and attitudes. Video games, despite being relatively overlooked, are increasingly culturally relevant and can indicate library users' real needs and desires. This study investigates the ways in which video games depict characters using libraries to seek and use information.

Design/methodology/approach

A qualitative content analysis approach incorporating methods from information studies and game studies was applied. Tancheva's (2005) semiotic analysis of fictional libraries and Carr's (2019) textual approach provided the framing for the unique aspects of video games and their meanings. Carroll (2021)'s character analysis and Chatman (1996)'s theory on insiders–outsiders dynamic underpinned the data collection and analysis. The purposive sample included 15 video games released since 2010.

Findings

Video games depict game characters visiting libraries to solve short-term problems, to gain knowledge to improve themselves or to bond with others. Protagonists are often depicted as adventurers or outsiders who must adapt to unfamiliar places and situations to achieve their wider objectives. In these games, libraries provide useful documents, spaces or helpful guides and intellectuals who assist the protagonists. As outsiders, the protagonists seek information in libraries to help them learn about their environments and to immerse themselves in the local histories and cultures in their worlds. Overall, these depictions highlight both short- and long-term benefits of library use.

Originality/value

As with existing studies, the ways in which fictional library use appear in video games can suggest real needs and desires among library users. The findings from this study emphasise the importance of library services and spaces that help users both address short-term problems and immerse themselves in local concerns, with longer-term goals. Applying different research methods or lenses to analysing video games could deepen our understanding of what library users think and feel when they seek and use information in libraries.

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