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The purpose of this paper is to summarize the findings from focus group interviews conducted with librarians and library staff, faculty and students. It highlights the significance of implementing inclusive teaching and culturally responsive strategies in instructional settings and interactions with library patrons and seeks to emphasize the importance of developing guidelines, best practices and effective strategies.

Using focus groups, this study interviewed librarians and library staff, faculty and students. This research approach identified, reviewed and assessed existing programs and practices in instruction and library interactions.

The findings from this paper indicate that while faculty and librarians are making individual efforts to promote inclusivity in teaching and interacting with patrons, many participants expressed the necessity for institutional-level training, guidelines and good practices on how to achieve and implement culturally responsive and inclusive teaching strategies.

The methodology utilized in this study can be adapted by other libraries or institutions aiming to explore the practice of inclusive pedagogy and culturally responsive teaching within their own context. The insights from the study inform the development of strategies that librarians, faculty and staff can employ to integrate inclusive and culturally responsive teaching into their instruction and services for the wider academic community.

The Inclusive Libraries Project began in March 2009 and is due to be completed in March 2010. The practical outcome from the project has been the development of two inclusive public libraries in Birmingham. The libraries have bought new technology, books and other resources, and they have run projects for groups of people with learning disabilities from the local area. At the end of the project, there will also be a training DVD and booklet for other public libraries and learning disability services. The research design has enabled the researchers to survey public libraries in the Midlands and other parts of the country and then conduct action research with the two libraries. Data are being collected mainly through observations and interviews.

Accessibility and inclusion are at the very core of what libraries are all about and libraries and librarians have an essential, catalytic role to play in facilitating the full participation of people with disabilities in society. Inclusive librarians ensure that their library’s facilities, services, programs, collections, and technology are designed in ways in which all people, regardless of their ability, have an opportunity to participate in and use them. The purpose of this chapter is to raise librarian awareness to the importance of providing effective, well-designed, inclusive programs and services to patrons with disabilities and ensuring that all libraries are physically and virtually accessible to everyone.

The chapter provides a brief review of the history and current state of accessible and inclusive libraries, including the laws and policies governing it and identifies some of the major barriers to successful accessibility and inclusion (including insufficient time and money, externally controlled decision-making, unawareness of existing services, and inadequate training).

The chapter offers a variety of practical strategies for overcoming those barriers, with potential or actual examples of how librarians have/can put them into action.

The chapter concludes with descriptions of special national, regional, and state initiatives, including Syracuse University’s Project ENABLE (Expanding Non-discriminatory Access By Librarians Everywhere), Florida State University’s Project PALS (Panhandle Autism Library Services), and the Illinois State Library’s Targeting Autism projects, all designed to help librarians ensure that their library’ facilities, programs, and services are accessible and inclusive.

LGBTQIA+ community members have a history of viewing public libraries as safe spaces. Having this resource is especially important as public policy has shifted away from supporting the LGBTQIA+ community. In this chapter, hear how public libraries have responded to this need. Learn about innovative programming and responsive policies which serve the needs of a wide swath of the LGBTQIA+ community. Discover how libraries can be even more impactful in the lives of the LGBTQIA+ community through a refinement of services, policies, procedures, and collective action.

Explore how library pride recognition is meaningful to the LGBTQIA+ community but needs expansion throughout the year and a more intersectional and inclusive approach. Learn the steps libraries have taken to support youth members of the LBTQIA+ community, from programming to innovative use of technology during pandemic isolation. Discover the importance of using and normalizing pronouns. Hear how my experiences as a public library worker, leader, and member of the LGBTQIA+ community impacted the work done in my libraries. Discover how public libraries can become more inclusive for LGBTQIA+ employees.

Re-think how public libraries can create welcoming spaces and environments for the LGBTQIA+ community. Discover how communities have embraced LGBTQIA+ programming and innovative certification programs to create spaces for and relationships with the LGBTQIA+ community. Consider how LGBTQIA+ equity work fits into the 17 Goals of the United Nations to create a better world for everyone. Discover areas for impact and future growth as public libraries work toward creating meaningful relationships with the LGBTQIA+ community.

This chapter looks at Australian public libraries and how they have developed and delivered inclusive service to people with disabilities over the past decade or so. As digital technology impacts the public library sector the question of “how are libraries responding?” emerges, especially for the one in five Australians living with disabilities. This chapter is focused on how the public library network is delivering digitally inclusive services to people with disabilities.

The approach was to examine the international obligations, related governance, and professional standards that apply to Australian Public libraries; the current disability and digital inclusion related research from the past decade; and highlight some of the better examples of practice in Australian public library service.

This chapter is not a comprehensive examination but rather a summary scan of digital inclusion practice. However, it raises a number of questions for further investigation: research as to how these obligations are put into practice; how they can be better shared and learnt from; and more importantly how the aspiration of “inclusion for all” is being met.

Libraries still endeavor to achieve diversity in many areas, including collections. Although many barriers to realizing this goal still exist, there are changes that can be made to improve the current situation. This paper aims to examine those barriers and discusses some ways librarians, administrators and publishers can help build inclusive academic library collections.

This paper will discuss the issues that the University of North Florida’s Thomas G. Carpenter Library discovered while trying to find ways to build a racially and ethnically diverse academic collection.

The lack of diversity in academic library collections has many causes, including inadequate institutional collection priorities, librarian bias, heavy workloads and the dearth of diverse voices in the publishing industry.

Diversity, equity and inclusion are key concepts to improving how libraries operate. However, libraries have struggled to realize this vision in many areas. This paper endeavors to identify ways academic librarians and publishers can make collections more diverse.

This paper reports on highpoints of some of what emerged at the XXIII Standing Conference of Eastern, Central and Southern African Library Associations (SCECSAL) conference held in Entebbe, Uganda. It presents narratives that evolved from selected presentations from over 40 papers scheduled for presentation at the conference and experiences of librarians working with people in different libraries within or outside the SCECSAL region in line with the theme of the conference. The purpose of this paper is to ascertain lessons learned by delegates at the conference, session delegates found most memorable, number of times respondents have been to SCECSAL and intent to attend the SCECSAL conference again.

The paper presents viewpoints from the conference and adopts a quantitative approach to ascertain specific lessons learned by delegates. The survey method was used to obtain data from library and information services (LIS) professionals who attended the conference. The population for the study was drawn from delegates met by the author at the conference. An online questionnaire created with the SurveyMonkey software was used for data collection. In total, 60 delegates were invited to voluntarily participate in the survey. A nine-item questionnaire was emailed to respondents. Of all, 27 people responded within the time limit for the study, giving a total response rate of 45 per cent.

Findings revealed that over half of the respondents were attending SCECSAL for the first time. Respondents indicated that the sessions that were the most memorable were Inclusive Library and Information Services for National Development; SDGs and Library and Information Services in the SCECSAL region; and Indigenous knowledge and the preservation of cultural heritage. LIS professionals who participated at the conference dispersed with the following lessons among others: there is need for inclusive LIS and domestication the Marrakesh Treaty. Another lesson is that librarians have a major role to play in the attainment of the United Nations 2030 agenda on sustainable developmental goals (SDGs).

With SCECSAL, LIS professionals in southern, eastern and central Africa are increasingly gaining access to information, exchange of ideas, skills and collaboration in the region. However, the future of the LIS sector depends on the determination by delegates to put into practice all the lessons that have been learned so as to meet the needs of the community where they find themselves. The XXIII SCECSAL has exposed LIS professionals in the region and beyond to services and trends that should be embraced in the SCECSAL region and beyond. This paper implies that effort put into organising the SCECSAL conference is worthwhile.

On a world basis, 15% of the population has a disability. Having a disability can result in a higher frequency of health-related information needs than other users might experience. The Web represents a widely used source for health information. People with disabilities, however, often encounter barriers during online searching, such as inaccessible information, poorly designed search user interfaces and lack of compatibility with assistive technology. Consequently, many users are potentially excluded from a range of information sources. Measures are therefore needed to remove these barriers to avoid health disparities that can result from unequal access to information. Public libraries have a social responsibility to include all user groups, and should aspire to make fully accessible services. A good tool in this context is the implementation of the universal design mind-set, where the purpose is to develop services that are available to all people. This chapter discusses how universal design can be a premise for equal access to health information and potentially reduce health disparities in the context of users with disabilities. Both library services and education of librarians will be addressed.

This chapter lays out the blueprint the Maryland State Library for the Blind and Physically Handicapped followed in meeting the expectations of readers with print disabilities. The chapter also discusses the challenges both state and local public libraries face in meeting the current and future expectations of these clients and presents a scenario of a hybrid service in which state and local public libraries work together to meet client expectations.

Reports the process and strategies the library used to reinvent itself as a community-centered institution. Presents possible approaches for a collaborative, inclusive library service by state/federal sponsored and public libraries.

The Maryland Library successfully met client expectation through creating a community-centered library. Public libraries offer many inclusive services that, combined with the specialized service of a state/federally sponsored library, could provide equitable information access for clients with diverse, individual information needs.

This case study presents a successful library service for a complex, continually changing client population and proposes collaborative partnerships for special and local public libraries.