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A meta-evaluation is an assessment of evaluation practices. Meta-evaluations include assessments of validity and usefulness of two or more studies that focus on the same issues. Every performance audit is grounded explicitly or implicitly in one or more theories of program evaluation. A deep understanding of alternative theories of program evaluation is helpful to gain clarity about sound auditing practices. We present a review of several theories of program evaluation.

This study includes a meta-evaluation of seven government audits on the efficiency and effectiveness of tourism departments and programs. The seven tourism-marketing performance audits are program evaluations for: Missouri, North Carolina, Tennessee, Minnesota, Australia, and two for Hawaii. The majority of these audits are negative performance assessments. Similarly, although these audits are more useful than none at all, the central conclusion of the meta-evaluation is that most of these audit reports are inadequate assessments. These audits are too limited in the issues examined; not sufficiently grounded in relevant evaluation theory and practice; and fail to include recommendations, that if implemented, would result in substantial increases in performance.

Stigma and discrimination towards people with mental health problems is a global issue, imposing a considerable public health burden in terms of social isolation, limited life chances, delayed help‐seeking behaviour and stress. While numerous initiatives have been undertaken to address these issues, an evidence base for what works is still emerging. This paper explores the impact of 15 population‐level awareness workshops delivered over a five‐month period to 137 participants. These were employees drawn from workplaces identified as being important in the day‐to‐day lives of people with mental health problems. Evaluation approaches maximised specificity, sensitivity and anonymity and they assessed participant knowledge, attitude and behaviour. The workshops significantly improved participant knowledge. Attitude change was more complex with an overall significant improvement in attitudes, particularly in relation to unpredictability and recovery, but not dangerousness, which had more positive baseline attitudes. Social distance, a proxy for behavioural intent, had significant improvements in relation to ‘moderate’ social contact only. Qualitative feedback indicated that complex, unanticipated and positive messages had been absorbed by participants and influenced beliefs and behavioural intent. Service user narratives focusing on recovery were identified as the most valuable component of the intervention.

So‐called humanoid robots, among a large class of service robots, are designed to work in close harmony with humans. Their anthropomorphism and its consequences have, however, been little studied. The purpose of this paper is to tackle this question by differentiating the psychological meaning of anthropomorphism from its technical meaning, understood as a human‐like device. The author shows that the former generates salient projections which can be interpreted with respect to Mori's uncanny valley. The role of the task is highlighted with a theoretical attempt to integrate the robot as a social player into a Heider balance‐theory inspired model. This psychological anthropomorphism, however, must be compared with technical anthropomorphism, which leads to underlining present‐day difficulties in designing highly human‐like functional machines with, as a consequence, running the risk of giving them the delusion of a human behaviour that they are not able to realize.

This is a theoretical paper aimed to highlight a double meaning of anthropomorphism for humanoid robots and its consequences.

Task‐based interpretation of the Mori's uncanny valley and link between psychological anthropomorphism and technical anthropomorphism.

The originality of the approach consists in applying to the humanoid robot a double approach of anthropomorphism. The first one corresponds to the classical psychological meaning producing peculiar anthropomorphic projections on a non‐human being, while the second corresponds to the technical realization of a human‐like machine dedicated to be integrated into a human environment.

Acknowledging the claims of stakeholders is part of the new lexicon of higher education management. Institutions, through mission statements, now explicitly recognise their obligation to meet the needs of a range of stakeholders such as students, employers, professional associations, the government, the academic community, and wider society. However, while it is easy to list stakeholders, and promise to safeguard their various interests at the institutional level, significant conflicts can arise in managing their competing claims. Previously, stakeholder mapping has focused attention at the institutional level although the practical responsibility for managing these relationships often occurs at the micro or programme level. Drawing on interviews with programme leaders and lecturers involved in single company management education programmes, this paper explores lecturer understandings of stakeholder interests and relates these findings to different conceptions of quality. It is argued that such programmes face particular challenges in managing multiple, and often conflicting, stakeholder interests and expectations.

The drive towards low unit cost in optoelectronics packaging is assisted by simple, rapid assembly processes, and by avoiding the need for hermeticity. This paper discusses the use of visible blue‐light cured resins as an important issue in assembly techniques. Results are also reported on trials of silicone gels as a means to produce hermetic equivalence performance in optoelectronic (O‐E) components and associated electronics. Photodiodes coated in these gels could be expected to have a service life of >60 years and results for coated lasers are encouraging with degradations of 4%/1000 h of damp heat stress, while GaAs ICs showed no degradation. The potential of these technologies has made possible the fabrication of a simple photodiode mount with coupling efficiencies approaching 100%. Low cost laser assembly has also been investigated. To demonstrate the feasibility of these technologies an O‐E transceiver module has been produced.

This pilot study investigated three historical risk factors for pathological arson identified in Jackson's Only Viable Option theory (Jackson, 1994), which views the act as an adaptive response to circumstances that are difficult to tolerate and which the individual does not have the necessary skills to resolve by appropriate means. Twenty men with mild learning disabilities were recruited from inpatient forensic services. It was hypothesised that there would be a greater incidence of risk factors among individuals with an index offence of arson than those without, and that risk factors would significantly predict an index offence of arson. Significant differences were found between the groups for perceived inability to effect social change and childhood experiences of fire, but not for the family problems under investigation. However, the sample size was too small to draw reliable conclusions on the predictive ability of the risk factors. The findings suggest that perceived inability to effect social change and childhood experiences of fire are risk factors characteristic of men with learning disabilities who have set fires, lending support to elements of Jackson's theory and providing opportunities to develop evidence‐based practice. However, the underlying causes of these risk‐factor characteristics remain unclear. It is hoped that the present study will help inform the choice of risk factors under investigation and improve the design of a larger study.

The Purpose of this paper is to identify and explore the views and experiences of specialist learning disability (LD) health service professionals regarding the management of and support offered to people with LD when they come into contact with the Scottish criminal justice system (CJS).

A qualitative design was adopted for this study due to the limited existing evidence in the area and the need to start to build and develop understanding of the phenomena under study. A purposive sampling procedure was used to select participants from an accessible population within one Scottish NHS Health Literature review, qualitative research, semi-structured interviews and thematic analysis.

The findings identified three key themes challenges in practice; the need for additional resources; and the ability of services to provide management and support.

The findings serve to contribute to the understanding of the role and contributions made by and required from specialist LD health services to manage and support people with LD in the Scottish CJS.

The drive towards low unit cost in optoelectronic packaging is assisted by avoiding the need for hermeticity and by the use of simple assembly techniques. Silicone gels can solve this problem, provided the reliability meets the application requirements. Extensive lifetest data for semiconductor lasers and PIN photodiodes coated in silicone gels are reported in this paper. Results to date show great promise and promote confidence in the use of these materials for the environmental protection of optoelectronic devices. Apart from silicone gels, light cured resin materials can also offer benefits towards lower cost assembly processes. Tests are reported of the degradation in optical transmission of these resins and also bulk degradation under differing environmental conditions. The use of these polymer materials can play an integral part in low‐cost optoelectronic packaging developments, two specific designs of which — a silicon laser optical bench and a ceramic ferrule co‐axial structure — will be described. Both of these packages take advantage of a passive fibre/device alignment allowed by the use of an expanded beam laser design.

The purpose of this paper is to develop an effective approach to support and guide production improvement processes utilising online product reviews.

This paper combines two methods: (1) natural language processing (NLP) to support advanced text mining to increase the accuracy of information extracted from product reviews and (2) quality function deployment (QFD) to utilise the extracted information to guide the product improvement process.

The paper proposes an approach to automate the process of obtaining voice of the customer (VOC) by performing text mining on available online product reviews while considering key factors such as the time of review and review usefulness. The paper enhances quality management processes in organisations and advances the literature on customer-oriented product improvement processes.

Online product reviews are a valuable source of information for companies to capture the true VOC. VOC is then commonly used by companies as the main input for QFD to enhance quality management and product improvement. However, this process requires considerable time, during which VOC may change, which may negatively impact the output of QFD. This paper addresses this challenge by providing an improved approach.

This paper describes the development of mental health promotion strategies for rural communities in Northern Ireland. The initial phase of a community‐based project targeting depression and suicide is examined. The paper brings together practitioner and research perspectives on an analysis of the factors that made this initiative possible and facilitated its development to date. The paper is written in two sections. Section one describes the process and practical experience of planning and implementing the initial phase of the project. Section two reports on the community needs assessment study. The research approach adopted is outlined and the implications of the findings are discussed.