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Article
Publication date: 9 November 2015

Inyong Shin, Won-Moo Hur and Hongseok Oh

The purpose of this paper is to examine how the emotional labor strategies of service employees differently influence the level of their creativity, and whether creative…

Abstract

Purpose

The purpose of this paper is to examine how the emotional labor strategies of service employees differently influence the level of their creativity, and whether creative employees consequently benefit from that creativity in terms of achieving a high level of job performance.

Design/methodology/approach

The authors surveyed flight attendants from an airline in South Korea. The authors distributed 150 questionnaires to flight attendants, received 126 responses, and finally obtained 119 usable data. The authors used Mplus 7.13 to evaluate validity and test the hypotheses.

Findings

Whereas employees using deep acting were found to be less emotionally exhausted and more affectively committed toward their organization, which produced a high level of creativity, those who selected surface acting were shown to suffer more emotional exhaustion and have less affective commitment, which generated a low level of creativity. Customer service personnel behaving creatively resulted in superior official job performance appraisals.

Originality/value

This study makes distinct contributions to the literature by proposing emotional labor as the key antecedent of employee creativity in service organizations, by confirming emotional exhaustion and affective commitment as the motivational mechanisms through which emotional labor strategies influence service employee creativity, and by suggesting the value of employee creativity.

Details

Career Development International, vol. 20 no. 7
Type: Research Article
ISSN: 1362-0436

Keywords

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Article
Publication date: 10 April 2017

Furkan Amil Gur, Benjamin D. McLarty and Jeff Muldoon

Muzafer and Carolyn Wood Sherif are among the founders of social psychology. Their theoretical and empirical findings made important contributions to the management…

Abstract

Purpose

Muzafer and Carolyn Wood Sherif are among the founders of social psychology. Their theoretical and empirical findings made important contributions to the management literature. This paper aims to attempt to underline these contributions and highlights the Sherifs’ interdisciplinary work and their impact on management research specifically.

Design/methodology/approach

Using a citation content analysis, the influence of the Sherifs on management research is detailed by examining how their work has contributed to research published in top management journals.

Findings

The Sherifs’ work has influenced numerous research streams related to organisational groups, social norms, assimilation contrast theory and a combination of various other topics. Additionally, these works helped originate team and workgroup research in organisation theory.

Originality/value

This is the first manuscript of its type to examine the influence of the Sherifs on management research. Their story is a testament to the impact that social psychology researchers have had in developing modern thought about organisational issues. This work also addresses potential areas for future research building on the Sherifs’ work.

Details

Journal of Management History, vol. 23 no. 2
Type: Research Article
ISSN: 1751-1348

Keywords

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