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As the demand for online auctions increases, the process of monitoring multiple auction houses, deciding which auction to participate in and making the right bids, become challenging tasks for consumers. Hence, knowing the closing price of a given auction would be an advantage, since this information will ensure a win in a given auction. However, predicting a closing price for an auction is not easy, since it is dependent on many factors. The purpose of this paper is to report on a predictor agent that utilises grey system theory to predict the closing price for a given auction.

The focus of the research is on grey system agent. This paper reports on the development of a predictor agent that attempts to predict the online auction closing price in order to maximise the bidder's profit. The performance of this predictor agent is compared with two well‐known techniques, the Simple Exponential Function and the Time Series, in a simulated auction environment and in the eBay auction.

The grey theory agent gives a better result when less input data are made, while the Time Series Agent can be used with the availability of a lot of information. Although the Simple Exponential Function Agent is able to predict well with less input data, it is not an appropriate method to be applied in the prediction model since its formula is not realistic and applicable in predicting the online auction closing price. The experimental results also showed that using moving historical data produces a higher accuracy rate than using fixed historical data for all three agents.

Grey system theory prediction model, GM(1, 1) has not been applied in online auction prediction. In this paper the authors have applied grey theory into an agent to predict the closing price of an online auction, in order to increase the profit of bidders in the bidding stage. The experimental results show that the accuracy of the grey prediction model is more then 90 per cent, with less then eight historical data inputs.

This paper reviews the strategic responses of successful local Chinese banks (LCBs) in the changeable Hong Kong banking sector over the past decades. Given the mixed outlook of the industry resulting from the handover of sovereignty, financial internationalization, and regional and domestic economic developments, this paper also discusses the benefits of using strategic alliance as a means for LCBs to meet current and future challenges. Based on case reviews, the paper demonstrates the values of strategic management concepts for small banks to cope with an externally oriented and politically uncertain operating environment.

The disengaged form of urban experience, addressed by Louis Wirth in his classic essay, is worthy of further theorization and contextualization. The themes such as indifference, alienation, and disengagement, once the focus of early urban theorists, remain underdeveloped in contemporary China. Through the case study of gangpiao (“Hong Kong drifters”), the highly educated youth from mainland China to Hong Kong, this paper aims to offer an apt and logical illustration of how a disengaged form of urban experience is contingently made.

Between 2017 and 2020, the author and his assistants interviewed 50 mainland Chinese youth, aged between 25 and 35, in Hong Kong and explored how they perceive, conceive and relate themselves to the city.

Most informants, instead of devoting themselves to the local community life, embrace a way of life characterized by impersonal, superficial and transitory contacts. The author argues that their feeling of estrangement and indifference, rather than a “natural” outcome of economic progress, is an ethos primarily nurtured by China’s governing strategy and tactics of segregation. The transnational space of gangpiao is a part of the process of reproduction of the Chinese state across territories.

Except for a very limited number of studies, most scholars and critics barely examine the responsibilities of non-state actors for the dominant project of urbanism. The themes such as indifference, alienation and disengagement, once the focus of early urban theorists, remain underdeveloped in the new era of Chinese urban culture. In other words, more scholarly attention should be paid to the circumstances under which people disregard local differences and envision and embrace a “generic” form of city and way of urban life.

• Explain what a smart consumer is through Generation Z views

• Understanding the nature of decision-making process with the use of smart technologies

Explain what a smart consumer is through Generation Z views

Understanding the nature of decision-making process with the use of smart technologies

Financial performance measures of State‐owned enterprise in China have assumed a more diverse role as a result of reform programmes which have introduced greater degrees of operating management autonomy, market responsibility and profit sharing incentives at the enterprise level. This paper reviews the changing role of accounting performance criteria in meeting the needs of operating managers of State enterprise who have an increased decision‐making autonomy, while also maintaining the needs of government bureaus for financial performance criteria related to economic planning and control at the regional and national levels. Using a case study of a State‐owned department store in Guangzhou, an assessment is made of the conceptual and practical difficulties facing China's policy‐makers in setting accounting ratio performance indicators for State commercial enterprises. An alternative set of primary financial performance indicators for such enterprises is constructed by considering approaches adopted in other socialist countries.

This study aims to examine the research trends in fashion industry during the coronavirus disease 2019 (COVID-19) pandemic. Besides, it also provides an overview on the new marketing and operational strategies, and reveals the corresponding business challenges of a footwear enterprise in Hong Kong during the COVID-19 pandemic.

A comprehensive literature review is first conducted to identify the research trends in fashion industry during the COVID-19 pandemic. A qualitative exploratory case study is then used to illustrate how a footwear enterprise has coped with the COVID-19 pandemic.

The case study has showed that omni-channel retailing, collaboration with e-tailers, quick response system and mixed production strategy are adopted in the targeted case during the COVID-19 pandemic. Besides, the targeted case has also faced the challenges in the areas of sales, customer relationship management, and demand forecasting and inventory planning during the COVID-19 pandemic.

This study provides managerial insights on the real practices used to deal with the COVID-19 pandemic and proposes various academic future research directions in fashion industry based on the real-world observations.

Mobile shopping is expected to emerge as a new way of shopping as the Asia Pacific region moves towards the digital era. It is important to understand factors that influence consumers’ intentions to adopt this new shopping channel, especially in developing countries such as Malaysia where it has the fastest growing mobile penetration rate in the world. The purpose of this paper is to integrate the Technology Acceptance Model (TAM) and the Theory of Planned Behaviour (TPB), and includes additional variables such as personal innovativeness (PI) and trust.

Empirical data from 453 consumers were tested against a proposed model using partial least squares structural equation modelling.

Findings suggest that most of the constructs in the model (i.e. trust, perceived ease of use, perceived usefulness, attitudes, PI and perceived behavioural control) influence a shopper’s intentions towards adopting mobile shopping. For example, consumers’ attitudes towards M-shopping adoption is higher if a system is not complex and easy to use; if consumers can easily pull out their mobile devices from their pockets to browse or shop by using just one finger, without a complicated process, they tend to use M-shopping channels. In addition, when mobile technology is user-friendly and free from mental effort, it creates positive perceptions that the system is useful, developing stronger intentions for consumers to adopt this alternative.

Since M-shopping is a personalised activity that involves money transactions, consumers are more cautious with adoption intentions, and do not follow social norms blindly. Thus, the empirical evidence from Malaysian consumers contributes to literature with insights into their specific m-shopping behaviour in this emerging market. In addition, from a theoretical perspective, the research model in this study integrates both TAM and TPB to provide a holistic view of consumers’ M-shopping adoption intentions in an emerging market, incorporating user-centric factors (i.e. trust and PI). An important finding which differs from other studies is that the relationship between subjective norms and behavioural intention to use M-shopping was not significant, which is contrary to the findings of previous studies. Moreover, attitude was found to mediate the effect of PEOU and PU on consumer’s intention towards mobile shopping adoption. The validated instrument would serve as a useful guideline for researchers during development and refinement of studies on M-shopping.

In this digitalization age, smart technologies are on the cusp of changing all business sector including retailing. Today’s consumers desire to shop in a smart store where the physical products on display are connected to the internet world. This study aims to propose a model for investigating Generation Z (Gen-Z) consumers’ expectations towards the smart retail technology (SRT) in the Malaysian context through the application of the stimulus-organism-response framework.

By using a purposive sampling technique, a self-administered questionnaire was conducted. A total of 220 usable responses were collected from Gen-Z consumers who had experience in using SRT. The data were analysed using partial least square structural equation modelling (PLS-SEM).

This study underscores the role of perceived usefulness, perceived enjoyment and perceived value on Gen-Z consumers’ attitude and word-of-mouth (WOM). Expectations on usefulness, enjoyment and value provide some ideas on Gen-Z consumers’ value who put a high emphasis on functional value, fun value and value for money when adopting the SRT. On the other hand, the result also demonstrates the mediating role of consumers’ attitude in connecting perceived value and perceived enjoyment on WOM towards SRT.

The findings of this study provide beneficial insights for a retailer who desire to pursue a smart-related acquisition strategy. Retailers are recommended to embrace on the following three key features: innovative solution (high usefulness), reliable benefits (high perceived value) and fun experience (high enjoyment) to provide Gen-Z consumers with compelling experiences. Additionally, retailers are suggested to acknowledge the importance of managing consumers’ attitude in driving positive WOM evaluations.

This paper responds to Ting et al.’s (2018) call in uncovering values and lifestyles of generation in details. In Malaysia, retailers ought to incorporate of the high level of usefulness, value and enjoyment when designing their SRT to constitute the Gen-Z consumers’ expectations. Moreover, similar to Ting’s conclusion, this cohort members are very much into technologies and they tend to embrace SRT in their lifestyles.

The purpose of this paper is to provide a deeper understanding of the different factors of destination quality in explaining European tourist satisfaction in Nha Trang city, which has one of the 29 most beautiful bays in the world and more than one million international tourists per year. The authors will also make some recommendations to attract more European visitors to Nha Trang and to increase satisfaction, as measured by their intention to return in the future.

A sample of 356 European visitors participated in this study. A structural equation modelling was applied in order to test the relationship between the constructs, and to evaluate their reliability and validity.

The results indicate satisfactory reliability and validity of the constructs and support the five hypotheses within a structural equation modelling. The findings highlight the importance of incorporating the roles of different factors in explaining tourists’ satisfaction. Specially, in some previous studies, the composition of the destination quality such as accommodation, food services, the retail and souvenir shops and destination attractions has a great impact on domestic tourist’s satisfaction. While the study found that the biggest factor affecting European tourist’s satisfaction was the friendliness and hospitality of the local people in Nha Trang city.

Future studies should test the difference in satisfaction with the quality of destinations of European tourists to Nha Trang city. Research sample surveys should be collected in order to the magnitude and priority of key European tourist markets such as Russia, England, France, Spain and Germany. In addition, future studies should include more representative samples in other cities and include both domestic and international visitors. The proposed model intends to combine some components of tourism behaviour dimensions (value, involvement, knowledge, ambivalence, certainty, preference, trust, etc.) to test the satisfaction and destination intentional loyalty within this multidimensional perspective in a tourist destination context. The study has not considered the relationship between the increase of Russian tourists to the Nha Trang city in recent years and the decline of the European tourists (England, France, Spain, and so on). Thus, future studies should extend the model to have a more comprehensive picture about the cultural differences and cultural conflict in explaining the loyalty destination of European tourists.

Based on the research findings, the paper strongly recommends the city government to build an image of Nha Trang with friendly and hospitable people. Schools, tourism companies, and local authorities should pay attention to education and training to raise public awareness for tourism development and respect for tourists. The local government needs to develop activities to help the city residents become the typical citizen in the eyes of European tourists, contributing to the sustainable development of tourism in the city.

This study explores and tests the different factors of destination quality in explaining European tourists’ satisfaction. The research findings confirm that different dimensions of perceived destination quality are important variables to explain European tourist satisfaction.

The purpose of this paper is to trace the changing pattern of identity politics in Hong Kong Special Administrative Region (HKSAR). It shows that in response to the massive urban renewal projects in the 2000s, “civic localism” in the form of cultural preservation movement emerged to protect local community culture against the government-business hegemony. However, due to the deepening of social integration between Hong Kong and the mainland, a new “anti-mainland localism” emerged in the 2010s against the influx of mainlanders. In 2015–2016, as a result of Beijing’s active interference in Hong Kong affairs, localism is further transformed to Hong Kong “independence.”

This paper uses a historical methodology to trace the changing pattern of identity politics in Hong Kong after it becomes a special administrative region of China in 1997.

It shows how the interaction among the following three factors has shaped the pattern of localism in Hong Kong: macro historical-structural context, social movement dynamics and the response of Hong Kong and mainland government.

This paper argues that Beijing’s hardline policy toward Hong Kong localism may work in the short run to all push the pro-independence activities underground. However, unless the structural contradiction of the HKSAR is resolved, it seems likely that anti-mainland localism and Hong Kong independence sentiment and movement will come back with a vengeance at a later stage.

The literature tends to discuss Hong Kong localism in very general terms and fails to reveal its changing nature. This paper contributes by distinguishing three different forms of localism: civic localism in the mid-2000s, anti-mainland in the late 2000s and early 2010s, and independence after 2016. It shows how the macro historical-structural transformation, social movement dynamics and the responses of the Hong Kong SAR government and Beijing government have led to the changes of civic localism to anti-mainland localism, and finally to independence.