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The purpose of this paper is to develop and describe a pixel‐based airborne hyperspectral remote sensing system approach for searching for missing and lost RMAF aircraft, especially the NURI helicopter that crashed in Genting‐Sempah, Malaysia on Friday 13 July 2007, ten minutes after leaving the RMAF 10th Squadron based in Sg. Besi Camp, Selangor, Malaysia. It was reported found crashed with all six air force crew onboard killed, four days later on 17 July 2007 at 13.25 hours 5 km North‐west of Genting‐Sempah‐Karak‐Highway.

The objective is achieved by exploring the use of a very high 1 m² spatial resolution (pixel‐based) airborne hyperspectral imaging system near real‐time data processing within two hours after landing. The UPM‐Aeroscan's AISA is a state‐of‐the‐art aircraft mounted commercial hyperspectral sensor operated for SAR development application by Forest Geospatial Information and Survey Lab (FGISL)/Aeroscan Precision (M) Sdn Bhd. in Block C3, UPM‐MTDC Tech Centre, Lebuh Silikon, Universiti Putra Malaysia. It is designed to provide a near real time, frequent, repetitive, accurate and reliable pushbroom instrument that acquires images in hundreds of registered, contiguous narrow spectral band passes such that for each element it is possible to derive a complete reflectance spectrum between the tree crowns, a damaged or slashed tree canopy and an anomaly especially metal like foreign object that penetrates into the tree crowns of a dense forest. Using an advanced Spectral Angle Mapper (SAM) digital analysis and two archives spectral signatures of flying and “parked” NURI helicopters, in addition to ground supporting data from the civilian eye‐witnesses, spectral matching of images is applied to identify and map the missing helicopter.

Despite the bad weather hampering the search and air surveillance‐to‐ground verifications, the NURI helicopter was reported found crashed with all six air force crew onboard killed, four days later based on the GPS suspected locations analysed and mapped from the UPM‐APSB's AISA airborne hyperspectral sensor data. The GPS locations given by the image were, however, not accurate for ground verifications since an old military topographical map were used. The GPS locations from the airborne image was transferred on to a Google Earth image in the Operations Room but, for ground verifications, a different set of reference topographical maps were used. However, the suspected search target sites were not that far away from the actual sighted RMAF NURI helicopter wreckage.

The value and contribution of this research are the successful application of operating a pixel‐based airborne hyperspectral sensor to locate missing military helicopters in SAR. It is expected that the UPM‐APSB's AISA airborne hyperspectral sensor can be of further use in future SAR for missing civilian helicopters or commercial aircraft.

This paper attempts to explore the concept of service quality in a health care setting.

This paper probes the definition of service quality from technical and functional aspects for a better understanding on how consumers evaluate the quality of health care. It adopts the conceptual model of service quality frequently used by the most researchers in the health care sector. The paper also discusses several service quality dimensions and service quality problems in order to provide a more holistic conception of hospital service quality.

The paper finds that service quality in health care is very complex as compared to other services because this sector highly involves risk.

The paper adds a new perspective towards understanding how the concept of service quality is adopted in a health care setting.

The purpose of this paper is to determine the factors that may influence customers’ acceptance of Islamic home financing and identify the possible moderator, which may be relevant using the decomposed theory of planned behaviour (DTPB) in the context of Malaysia and Pakistan.

Literature on Islamic mortgage and DTPB is reviewed in a bid to identify the determinants that may contribute to customers’ desire to participate in Islamic home financing.

The review indicates that customers’ acceptance of Islamic home financing is not only determined by the subjective norm, attitude, perceived behavioural control but also by the added construct of awareness and decomposed variables, namely, perceived compatibility, perceived relative advantage, peers influence and self-efficacy. In the context of the current study, the country is proposed as a moderator variable that may influence the relationship for customers’ acceptance of Islamic mortgages.

In terms of conceptualising the model, only two countries are considered, which is Malaysia and Pakistan as categorical variables or moderators incorporated in DTPB.

Existing literature on Islamic mortgages makes it evident that DTPB is yet to be applied in the context of studying Islamic home financing. This study extends the application of DTPB in the context of customers’ acceptance of Islamic mortgages in two countries, Malaysia and Pakistan. This paper will be a helpful resource for future researchers, academicians and managers of Islamic banks at large.