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Since the end of the 1990s, large-scale mega projects have been initiated in Gulf cities to enable an unprecedented urban growth and the expansion of new economic sectors. In this respect, mega projects have played a key role in redefining housing developments in Gulf cities. This paper explores the newly emerging housing typologies and their distinctive roles in defining new urban environments. The selected case studies are located in the Jumeirah District in Dubai, which can be seen as the first prototype of a large cohesive development area that has been built of nine rather differing mega projects including the iconic Palm project and one of the largest residential high-rise agglomerations in the Middle East. The paper is based on the evaluation of official planning data from each project as well as field observations. Conclusions are drawn to highlight key implications while identifying housing development tendencies.

The case of metropolitan Doha presents a unique study that has witnessed several transition phases in the urbanization process. It has embarked in massive urbanization processes as part of the national planning vision. Nationals constitute 11% and expatriates constitute 89% of the total population of Qatar, which is environed by the government to manage the economic dynamism. Housing choice reflects the joint influences of government policies, housing market conditions, and personal factors such as housing preferences and the income level. The paper aims at studying housing choices for nationals and expatiates in metropolitan Doha through assessing the factors that limit housing choice for nationals and expatriates, providing policy recommendations to address the demand-supply gap in the market, and propose housing distribution in view of the developed housing choice framework. Three tools have been used: content analysis of reference data, questionnaire survey of housing preferences, and qualitative interview of experts' perceptions. This study has provided qualitative data on the issues of housing distribution and expansion in relation to housing choices. It has concluded baseline information for the nationals and expatriates housing distribution and the demographic dilemma.

The recent construction boom has led to new urban development dynamics in Gulf cities driven by real-estate speculations and large infrastructure investments. While in the past affordable housing for medium income migrants and their families was integrated within the fringes of old downtown areas and compound developments in the suburbs, recent investment patterns have led to an increasing challenge of these economically highly engaged social groups to find residences. In recent years, a newly emerging trend in the Gulf region has been the establishment of large scale mass housing projects as new dormitory settlements to address the growing demand for affordable housing. This paper presents an overview of current development patterns by exploring two major affordable housing projects and their impact on sustainability in Doha and Dubai. This is undertaken by establishing a preliminary assessment framework that involves relevant sustainability parameters. The assessment reveals the major differences between both projects and their impact on environment, economy, and society.

Safety program initiatives in the construction industry remain below the desired level, especially in developing countries, and the reasons for low adoption are not well established. This study aims to investigate and quantify the impact levels of the key barriers to safety program initiatives in the construction industry in Iraq.

The study used a multi-method research design to assess the barriers to safety program initiatives in the construction industry in Iraq. Initially, a comprehensive literature review was conducted to identify potential barriers. Following this, semi-structured interviews with construction professionals were conducted to gather in-depth insights. Thematic analysis was then applied to analyze the results of these interviews. Subsequently, a questionnaire survey was developed based on the findings from the literature review and interviews to quantitatively measure the impact of the identified barriers among a broader group of construction professionals. Finally, a fuzzy synthetic evaluation (FSE) was used to assess the overall impact of these barriers comprehensively.

The results showed that the top three key barriers to the implementation of construction safety programs in Iraq include tight project schedules, inadequate commitment to safety and the lack of safety rules and policies. A FSE indicated that each group of barriers, including unsupportive industry norms, poor safety awareness, an unconducive work climate and poor governance, significantly hinders safety program implementation in the Iraqi construction industry.

The study was conducted in the construction industry of Iraq, specifically focusing on Baghdad, Anbar, Basra and Erbil governorates, as these cities are prominent within the country. In addition, this research exclusively captured the perspectives of construction consultants, contractors and clients.

The findings suggest that improving supportive and safety-aware industry norms, increasing safety awareness, generating a safe work climate and culture and improving safety governance can significantly influence the widespread adoption of safety programs in the construction industry. To the best of the authors’ knowledge, this constitutes the first study to quantify the impact levels of barriers to construction safety program initiatives in developing countries. It provides additional insight to promote a safer construction industry. Moreover, the findings can notably be used by construction practitioners and policymakers to develop and successfully implement safety programs in construction.

This study aims to develop an assessment model for identifying the primary barriers to safety program initiatives within the construction industry of developing countries, exploring deeper into the barriers that impede the adoption of safety programs in construction, and providing valuable insights that could serve as a foundation for crafting strategies to enhance safety program initiatives within the industry.

This study examines whether manipulation in attributes of corporate narrative disclosures and the use of graphical representations can bias non-professional investors' judgment towards firms' future performance, in an emerging market context.

The authors conduct three different experiments with a 2 × 2 between-subjects design, using accounting and finance senior undergraduate students to proxy for the non-professional investors.

Results show that simple (more readable) disclosures improve non-professional investors' judgment towards firms' future performance. In addition, it is found that non-professional investors are prone to a recency effect from the intentional ordering of narrative information, when using complex (less readable) narratives. However, no primacy effect is found, when using simple (more readable) disclosures. The results further provide evidence that the inclusion of graphical representations, along with the manipulated narrative disclosures, can moderate the recency effect of information order, when using less readable and complex narrative disclosures.

The results reveal that although the content of corporate disclosures can be objective, neutral and relevant, manipulation in textual features and the use of graphical presentations, can interact to impact how non-professional investors perceive and process the disclosed information. This study provides an Egyptian evidence regarding this issue, as the majority of prior studies concentrate on developed capital markets. In addition, it contributes to prior studies evaluating the appropriateness of the Belief Adjustment Model predictions about the effect of textual presentation order on decision-making, by providing evidence from an emerging market.

Results attempt to increase the awareness of investors and encourage them to use multiple sources of information to avoid the probable bias that can result from management's manipulation of narratives. In addition, the study could be of interest to regulators and standard-setters, where the results reveal the need for guidelines and regulations to guide the disclosure of narrative information and the use of graphical information in corporate reports.

To the best of the authors' knowledge, this is the first study to examine the effect of two impression management strategies in narrative disclosures (readability and information order), along with the use of graphical representations, on non-professional investors' judgment in an emerging market, like Egypt.

Information management, IS alignment.

Undergraduate.

The case examines the use of Information and Communication Technology (ICT) in one of Egypt’s top mobile service providers, through closely analyzing their systems, the way they work and how technology could be optimized to provide greater benefit and value to support an organization’s business goals. The main objective of the case was to identify business problems that information systems have managed to solve as well as grab a potential opportunity that the organization can or have captured. The main contribution of this case is to emphasize and provide real case application on information management concepts and theories related to Information Systems Alignment (IS Alignment), business value from IS adoption, IS implementation issues and information and process integration.

This case was written to present a practical example about the strategic use of ICT within a specific organizational context. It enables students to apply some theoretical concepts studied in information management courses (such as IS alignment – or strategic alignment –, IS assessment and IS implementation) on a real-case study. In particular, teaching this case aims to realize a number of learning objectives: understand telecom industry and acquire an overview about its environment and the challenges it faces in general and within a developing context in particular; identify the different technologies used by telecom companies; develop a business strategy based on a thorough analysis of an organization’s internal business operations as well as its external environment; and learn how to align IT use with organizational strategies and analyze critically both its tangible and intangible added values.

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

CSS 11: Strategy.

The purpose of this paper is to report on the nature and practice of strategic planning in organizations working in the United Arab Emirates (UAE).

Given the nature of the data, questionnaires are collected from managers only. Personal delivery and pick‐up system is used to collect the questionnaire. Sampled organizations are divided into 47 percent from the public sector and 53 percent from the private sector.

A high percentage of organizations in the sample have moved beyond daily managing and are strategically planning for the future. Surprisingly, the findings indicate that there are relatively few significant differences among the four groups included in the paper, public versus private organizations and small versus large organizations. The paper also shows that the resources required for adopting a strategic planning approach do not form a significant obstacle; and the higher the position, the more likely is participation in the strategic planning process.

This paper, which can be considered as among the first studies to report on the practice of strategic planning in the Arab region, provides us with a profile of organizations working in the UAE regarding the practice of strategic planning within them.

This study aims to examine the Arab practice of wasta (personal networks) and its potential interface with relationship marketing to enable firms to optimize their recruitment and retention of customers in societies where personal ties drive business relationships. It explores whether relationship marketing influences customer retention when a personal contact leaves.

Empirical data were gathered from 305 customers introduced to Egyptian small and medium-sized enterprises via wasta. Multiple-item scales were adopted, drawn from previous empirical studies. Quantitative analysis was used, including confirmatory factor analysis. Structural equation modeling was used to test the hypothesized relationships posited.

Wasta plays a significant role in attracting customers, nurturing early relationships and enhancing relationship quality, but does not influence the retention of customers. Practicing relationship marketing post wasta can enhance customer loyalty, even if the business was developed through the wasta contact who left to join a rival firm.

Potential limitations arise from cultural differences in other Middle Eastern countries. Future studies could also validate the results in different sectors/industries and explore managers and employees’ perspectives.

Several recommendations emerge for managerial practitioners, including the use of wasta to attract business, but more significantly, the need for the effective use of relationship marketing to retain business. The study suggests that if relationship marketing is practiced well, customers are likely to remain loyal to the firm, even if the business was developed through a personal wasta relationship with an employee who subsequently moved to a competitor firm.

This study is the first to develop a unified model connecting the Eastern notion of wasta (personal ties) with relationship marketing. The study enhances the knowledge of wasta and relationship marketing. It is among the first to suggest that should employees with personal connections to customers leave to join a competing firm, there is still a strong likelihood that if relationship marketing is effectively practiced, then customers will remain loyal to the firm (rather than to the former employee).