Search results

This study examined the factors influencing willingness-to-repurchase for each class of airline service, and integrate the constructs of service quality, satisfaction and willingness-to-repurchase which were rooted on Engel-Kollat-Blackwell (EKB) model. The study focuses on the domestic and international arrival of passengers at Murtala Muhammed International Airport in Lagos and Nnamdi Azikwe International Airport in Abuja. Information was gathered from domestic and foreign passengers who had post-purchase experience and had used the airline's services more than once. The survey data were obtained concurrently from arrival passengers at two major international airports using an electronic questionnaire through random and purposive sampling techniques. The data was analysed using the ordinal logit model and structural equation model. From the 606 respondents, 524 responses were received but 489 responses were valid for data analysis and reporting and were obtained mostly from economy and business class passengers. The study found that the quality of seat pitch, allowance of 30 kg luggage permission, availability of online check-in 24 hours before the departing flight, quality of space for legroom between seats, and the quality of seats that can be converted into a fully flatbed are the major service factors influencing willingness-to-repurchase economy and business class tickets. Also, it was found that passengers' willingness to repurchase is influenced majorly by service quality, but not necessarily influenced by satisfaction. These results reflect the passengers' consciousness of COVID-19 because the study was conducted during the heat of COVID-19 pandemic. Recommendations were suggested for airline management based on each class.

Purpose: This study explores the perspectives of data experts (DXs) and refugees on the algorithms used by law enforcement officers and focuses on emerging insecurities. The authors take police risk-scoring algorithms (PRSA) as a proxy to examine perceptions on algorithms that make/assist sensitive decisions affecting people’s lives.

Methodology/approach: In-depth interviews were conducted with DXs (24) in Estonia and refugees (19) in Estonia and Turkey. Using projective techniques, the interviewees were provided a simple definition of PRSA and a photo to encourage them to share their perspectives. The authors applied thematic analysis to the data combining manual and computer-aided techniques using the Maxqda software.

Findings: The study revealed that the perspectives on PRSA may change depending on the individual’s position relative to the double security paradox surrounding refugees. The use of algorithms for a sensitive matter such as security raises concerns about potential social outcomes, intentions of authorities and fairness of the algorithms. The algorithms are perceived to construct further social borders in society and justify extant ideas about marginalized groups.

Research limitations: The study made use of a small population sample and aimed at exploring perspectives of refugees and DXs by taking PRSA as the case without targeting representativeness.

Originality/value: The study is based on a double security paradox where refugees who escape their homelands due to security concerns are also considered to be national security threats. DXs, on the other hand, represent a group that takes an active role in decisions about who is at risk and who is risky. The study provides insights on two groups of people who are engaged with algorithms in different ways.

This chapter examines the relationship between neocolonialism, neoliberalism and the overrepresentation of Indigenous women and girls in Canada's criminal justice system. Indigenous women are 60% more likely to be convicted of violent offences than non-Indigenous women and they make up 42% of all federally sentenced women – while First Nations people represent approximately 5% of the total Canadian population. With an abolition feminist and decolonial theoretical framework, we argue that even when Indigenous women do commit violent crimes, their criminalisation is contingent on the legacy of colonialism. This includes the ongoing genocide against Indigenous women and girls and a neoliberal criminal justice system that reproduces gendered racial state violence and perpetrates the portrayal of stereotypes about Indigenous women, rendering them as inherently violent and ‘risky’. We examine why and how such a disproportionate number of Indigenous women end up involved in cycles of violence, with subsequent disputes with the law. This chapter advances the field of feminist criminology by building on feminist analyses of penal abolition to critique global neoliberalism and the interlocking systems that sustain the ongoing violence in which First Nations women and girls are involved.

This chapter sets out to explore whether the lineage of social change and social development has led to any change in public attitudes towards female rape victims. People campaigned for the amendments in the rape laws and raised their voices to support concern for the security and dignity of women but overlooked the reality of the attitudes that victims face when they seek help. Victims are continued to be seen as a scar on the fabric of society which bears strong cultural and social norms echoing patriarchal values. The research study collected data from a sample of 130 family members of female victims of rape and 100 people from areas where rapes were predominantly reported in Delhi City. The findings that follow are that: those sampled reacted insensitively to the victims of rape. In addition to this they increased control over their female family members fearing that they would be raped. For those in the study, rape continues to be viewed as bringing shame to victims and their families.