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Many countries have a renewed focus on health inequalities since COVID-19. In England, integrated care systems (ICSs), formed in 2022 to promote integration, are required to reduce health inequalities. Integration is supported by population health management (PHM) which links data across health and care organisations to inform service delivery. It is not well-understood how PHM can help ICSs reduce health inequalities. This paper describes development of a programme theory to advance this understanding.

This study was conducted as a mixed-methods process evaluation in a local ICS using PHM. The study used Framework to analyse interviews with health and care professionals about a PHM tool, the COVID-19 vaccination uptake Dashboard. Quantitative data on staff Dashboard usage were analysed descriptively. To develop a wider programme theory, local findings were discussed with national PHM stakeholders.

ICS staff used PHM in heterogeneous ways to influence programme delivery and reduce inequalities in vaccine uptake. PHM data was most influential where it highlighted action was needed for “targetable” populations. PHM is more likely to influence decisions on reducing inequalities where data are trusted and valued, data platforms are underpinned by positive inter-organisational relationships and where the health inequality is a shared priority.

The COVID-19 pandemic accelerated a shift toward use of digital health platforms and integrated working across ICSs. This paper used an evaluation of integrated data to reduce inequalities in COVID-19 vaccine delivery to propose a novel programme theory for how integrated data can support ICS staff to tackle health inequalities.

This volume of the International Perspectives on Education and Society series examines the development of the World Bank's Education Strategy 2020 ¹ (http://www.worldbank.org/educationstrategy2020). The Executive Summary of this strategy is reprinted in this volume for easy reference. Prior to the release of the Education Strategy 2020, a World Bank concept note was developed and consultations about the new strategy took place around the world. To document and analyze this process of education strategy development by the World Bank, this volume brings together a diverse array of voices and responses to the Bank's strategy for education in the developing world. As discussed in the introductory chapter, this volume primarily focuses on the World Bank's strategy development, and attempts to bridge the dichotomy between critics and advocates by providing relevant scholarship to influence both the World Bank's practice and the research and critiques that focus on the Bank's education strategies, policies and activities. The unique character of this volume is that it follows a significant shift in the World Bank's education policy as it was taking place and immediately following its development by using the unique approach of simultaneously documenting and analyzing the Education Strategy 2020 development.

Today, universities are using technological advances that have enabled them to change their traditional delivery methods. Computer supported collaborative learning permits students to undertake courses via the Internet. This allows students from all over the world to take part in a course where they can gather information not only from the instructor but also from their fellow students. Consequently, the traditional forms of teaching must be adapted to better serve the needs of virtual learning students. The virtual instructor must do more than just communicate information to the students. He or she must learn to support the collaborative process between the learners and to encourage them to work as a team. This article describes a model for facilitating virtual learning groups and presents a case study to illustrate the concepts of running such a group. In addition, a number of implications for planning and supporting virtual groups are presented.

This paper aims to survey the current landscape of artificial intelligence (AI) applications in higher education institutions (HEIs) and recommend future directions.

This paper reviews the recent trends, showcases the applications and provides future directions through a review of current uses of AI in HEIs.

The results of this study highlight successful applications of AI technologies in three main areas of college operation: student learning experience; student support; and enrollment management.

This review has important implications for early adopters of AI by HEIs in providing a competitive advantage. The limitation lies in the scope of the review. It is not comprehensive and does not cover other areas of college operations.

This is the first review about AI in higher education. It is of value in building future research and serving as a framework for AI applications in HEI.

Very little is known about the frequency and nature of police contacts with individuals with intellectual or developmental disabilities (I/DDs). The purpose of the study is to examine the characteristics of police contacts with persons with I/DD and how they differ from other behavioral health-related encounters.

The authors draw on data from two large National Institute of Mental Health (NIMH)-funded studies of police response to mental/behavioral health crises and the Crisis Intervention Team (CIT) approach. Both projects used the same incident report form. The authors examine detailed information from 219 calls in which officers perceived that the subject had I/DD, either alone or co-occurring with a mental illness or substance use disorder and compared them with calls in which I/DD was not indicated (n = 1,305).

Calls with subjects with I/DD most frequently occurr ed in homes or on the street and were resolved without formal action. The most frequent subject symptoms/behaviors noted were confusion and anxiety. Some differences from calls with individuals without I/DD were noted in term of presentation and outcomes.

Data relied on officer perception of subject having I/DD, which may miss more subtle indicators.

There is a need for specific research attention to police contacts with persons with I/DD that differentiates those contacts from other behavioral health-related encounters.

There is still much the authors do not know about police contacts with persons with I/DD. However, findings provide a preliminary glimpse into the nature of these contacts and suggest they may differ somewhat from other behavioral health related police encounters.

This lesson integrates social studies, reading, language arts, and technology. Students are involved in reading historical fiction, examining authentic documents, and completing a WebQuest activity. Ten strategies for reading the Notable Book are explained in detail in the Appendix.

This vision article alerts service managers to the potential of cognitive computing to reframe their value propositions. Humans are bounded in three ways: perception, rationality and physicality. Cognitive computing, hardware or software that transcends these three limits, offers many opportunities to improve the performance of service systems, in particular those focused on customer engagement. The intangibility spectrum is presented as a mental model for service managers to consider how to use cognitive computing to support augmenting their value proposition by moving across the spectrum.

Three frameworks are integrated: a five systems framework, a system's impact classification of types of cognitive computing and a tangibility spectrum.

Three examples illustrate the potential value of this integrative approach for service management.

This is the first integration of these frameworks, and two of them are the result of the first author's research.

There is a growing awareness by researchers and practitioners of organizations' ecological responsibilities. Past research in management suggests that it is important to develop ecological sustainability, a long‐missing piece of the sustainability puzzle, together with economic sustainability and social sustainability. However, little research has been conducted to explore how information systems (IS), as one of the defining technologies in human society, can help organizations develop ecological sustainability. The purpose of this paper is to suggest a conceptual model and propositions with regard to the roles of IS in the pursuit of ecological sustainability.

The paper focuses on how organizations are motivated to act in the same legitimate way (i.e. eco‐friendly way) and proposes institutional theory as a lens to better understand how IS can be leveraged to achieve the three milestones of ecological sustainability, i.e. eco‐efficiency, eco‐equity and eco‐effectiveness.

The model advocates that under different institutional pressures, IS can be leveraged to achieve eco‐efficiency, eco‐equity and eco‐effectiveness through automating, informating (up and down) and transforming organizations, respectively. Research limitations/implications – The paper calls for the incorporation of the dimension of natural environment into our framework for future investigation of the IS roles in organizations.

The paper highlights the importance for practitioners to understand the environmental impact of the IS that they design or use, and the roles that IS can play in facilitating the large‐scale learning about ecological sustainability.

The implications of this research for both practice and academia are discussed, with a brief outlook towards future research.

This chapter explores “politic talks” (also known as political information) on the websites of academic libraries in land-grant state universities of the South in the context of a global retreat of democracy that emerged during former President Trump’s regime as the 45th President of the United States. The exploratory qualitative evaluation applies website content analysis of seven information offerings in three categories that include: (1) information sources (collections, resources), information policy and planning (assigned role, strategic representation), and connections (internal, external, news and events). Promising practices and illustrative examples of “politic talks” representation on academic library websites show how they are serving as significant providers of political information during current politically turbulent times. The discussion of these findings in relation to each state’s voting likelihood based on trends since 2000 has significant political implications in enhancing the role of academic libraries moving forward.