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Information Privacy is becoming an increasingly important field of research with many new definitions and terminologies. Along similar rates of increase are the use, uptake and expansion of collaborative environments (CEs). There is a need for a better understanding and classification of information privacy concepts and terms. The purpose of this paper is to provide a taxonomy of information privacy in CEs. The knowledge provided from an information privacy taxonomy can be used to formulate better information privacy policies, practices, and privacy enhancing technologies.

Through the hierarchical classification and categorization of information privacy concepts and principles an organized representation of these components has been produced. Each area was well surveyed and researched and then classified into a number of sub‐categories according to their nature and relevance.

A taxonomy was successfully developed with the identification of three high level dimensions of information privacy. Within each dimensional view a further three sub‐classifications were proposed each with their own unique nature.

This paper provides an Information Privacy taxonomy for CEs, the first of its kind to be proposed. A number of new Information privacy terms are defined that make up the categorization and classification of information privacy concepts and components.

Reviews a range of theories, concepts and learning approaches that are relevant to the development of professionals. Goes on to take a look at how professionals actually learn, once they are in practice. The latter is based on empirical research conducted across 20 professions. Reports on the range of experiences and events that practitioners had found particularly formative in helping them become fully competent professionals; this point often not having been reached until long after their formal professional training had ended. An attempt is made to relate the formative experiences reported to particular theoretical approaches to learning. The experiences are classified into a number of general kinds of “learning mechanism” and these are placed within a “taxonomy of informal professional learning methods”. The results of the research should be of use both to professional developers and to individual professionals. They should assist developers in their planning of placements or post‐formal training. They should help individual professionals to maximise their professional learning, by seeking out particular kinds of experience and making the most of those that come their way.

A number of problems have been highlighted in relation to the roles of marketing and engineering and reported in the Journal of Marketing Management in 1993 (Vol. 9 No. 2, pp. 141‐53). This earlier article merely pointed out the problems of this uneasy relationship and hinted at solutions. Much has been researched and reported since then. Attempts to integrate this material over a number of areas including an international dimension, strategic and tactical implications, service and quality improvement issues and product mix decisions. Then goes on to propose solutions based on the researched evidence that is currently forthcoming.

Facility layout is a classical industrial/production engineering problem. Good layout will help any company to improve its business performance. Presents a general overview of the facility layout problem and includes information about approaches to the solution of the problem. Discusses the role of the computer; and the contribution of facility layout to an organization’s competitive advantage. Describes experiences of organizations with facility layout.

Is social contact with the customer either necessary or profitable to a service industry? Does the salesgirl sell? Or, is she just a packaging‐and‐money‐taking component in a selling organisation? We have had the self‐service restaurant with us for several years, why not the self‐service pub? And in transportation, the Victoria Line is almost fully automated. Need an airline provide more than comfortable seats and a convenient schedule of flights? Just how important is it to have a pleasing social relationship with the customer? Obviously, the answers to these questions depend on a variety of factors in any given situation; and, inevitably a prime factor is the economic one. The situation for the airlines is an unusual one: market competition is constrained by the international regulation of fares and schedules and even of the type of meal service on particular routes. As a result the airlines compete in such narrow areas as the ambience of the passengers' surroundings and the social skills of their customer contact staffs.

The investigation reported here aims to: adapt existing recruitment theory to add to tools available to small business recruiters for job matching; provide job‐specific scoring methods to help employers in recruitment processes; and enhance the consideration of reasonable adjustment issues in the possible employment of disabled individuals.

A total of 32 interviews were conducted on‐site with managers to devise and test templates combining person specifications with job characteristics, based on managers' judgements of what is important. The methods devised and used are an original adaptation of repertory grid principles. Where there were disabled employees, indications of the employees' success and difficulty were elicited.

A simplified derivative of repertory grid method to give a combined abilities/tasks matrix was found usable and clarifying by respondents.

The investigation was confined to hotel and leisure small to medium‐sized enterprises in Sussex, UK. As they stand, the methods could be used in business sectors beyond the sector to which the research reported in this paper has been confined, but further work is needed on resource consequences, and on the implications for state benefits and related support in the case of disabled applicants.

Results of the analysis could be used almost immediately by a company: for future applicants, the company could make direct use of the completed matrix by scoring the applicant on the matrix variables, superimposing the applicant matrix on the requirements matrix, and calculating the percentage of desirable scores met.

On Wednesday 13th October, 1982, the Cahners Exposition Group, proprietors of the Internepcon Exhibition, sponsored and organised a special banquet to honour two individuals who had made major contributions to their respective Industries.

The purpose of this paper is to highlight the circumstances preventing the Wellington Phoenix, New Zealand's only professional football team, from participating in the Asian Champion's League.

A single case study approach has been adopted to generate rich data designed to aid understanding of the complexities of multi‐level governance, feature of international football governance.

The key conclusions of this research are that the Phoenix is attracted to the Asian football market because of the financial rewards but are prevented in doing so because of policies related to Fédération Internationale de Football Association's confederation structures.

It is hoped that this paper will encourage more academics to investigate: the extent to which football's governance structures act as either a facilitating or constraining factor to the growth of football in the region; the possible convergence between Asian and Pacific sporting economies; how other Asian sporting organisations are reacting to increasing interest from non‐Asian organisations in accessing their marketplaces; and the performance of a network and its members when subjected to multiple levels of governance.

The originality of this paper lies in its proposition that conflict within an international strategic alliance is likely to be exacerbated when the alliance is characterised by multiple levels of governance. Further originality is offered through the introduction of the term covalent organisation, to describe those sport organisations that are subjected to multiple levels of governance.

The purpose of this paper is to suggest a typology of customer value cocreation activities and explore the psychological drivers and quality of life outcomes of such activities in a complex health care service setting.

Focus groups with people with Type 2 diabetes and in-depth interviews with diabetes educators were conducted.

Four types of customer value cocreation activities were found (mandatory (customer), mandatory (customer or organization), voluntary in-role and voluntary extra-role activities). In addition, health locus of control, self-efficacy, optimism, regulatory focus and expected benefits are identified as key psychological factors underlying the customers’ motivation to be active resource integrators and resulting in physical, psychological, existential and social well-being.

The study highlights the various types of customer value cocreation activities and how these affect the various quality of life dimensions.