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This study aims to explore and theorize value gaps within value chain management (VCM) by extending the service quality gap model to the context of global manufacturing value chains.

Drawing upon a case study of a small, family-owned Swedish furniture wholesaler, Alpha, this research adapts the service quality gap model and integrates it into the VCM framework. The investigation examines the value creation and delivery processes across a network of actors, highlighting how various gaps emerge at different stages of the value chain.

The study identifies and describes several value gaps, including those related to consumer understanding, manufacturing capabilities and coordination across the value chain. Value creation gaps arise from poor communication about consumer needs and product features, whereas value delivery gaps are mainly tied to manufacturing capacity and material restrictions. These gaps can result in misalignment between consumer expectations and the delivered value.

Although this study provides insights into the emergence of value gaps, further research is needed to determine the magnitude and reduction strategies for these gaps. In addition, understanding how consumers evaluate new products remains a critical area for investigation.

The research highlights the significance of a coordinated approach to managing value creation and delivery processes. It underscores the need for companies to capture accurate consumer data, consider manufacturing capabilities and engage in effective coordination with various actors in the value chain.

By addressing value gaps, companies can enhance consumer satisfaction and minimize potential dissatisfaction caused by misalignment between consumer expectations and delivered value. This, in turn, can lead to improved relationships with consumers and other actors within the value chain.

This research offers a novel perspective on value gaps in VCM, extending the service quality gap model to the realm of manufacturing. It underscores the importance of managing both value creation and delivery processes for enhancing competitive advantage in a global market.

This paper aims to investigate the effect of product offering and other service quality (SQ) dimensions on the satisfaction of the customers of both Islamic and conventional banks, using evidence from an oil-based economy that is based on a prolonged SERVQUAL model with 11 dimensions and other statistical analysis methods.

The data were collected from 461 Islamic and conventional bank customers in Qatar via a survey and several tests were used to test certain hypotheses. Component analysis, factor analysis and gap and ascendency analysis were used in this study. Afterward, a correlation analysis and regression model were used to examine the hypotheses and validate the instruments used.

The results show that regardless of the type of bank, customers always have greater expectations of the services than they had perceived. A customer’s expectation of the product on offer is the only dimension that is significantly different in relation to the two types of banks. However, reliability, competence, responsiveness, credibility and empathy dimensions are significantly different of the two types of banks in customers’ perception of quality. In addition, the results suggest that both types of banks need to concentrate their efforts on the product offering, competence and courtesy dimensions.

The size of our sample of Islamic and conventional banks is unequally balanced. Future studies might therefore choose an equally balanced sample.

Bank managers in both types of banks need to continue improving the quality of their service including product offering and to adopt advanced methods to enhance customer satisfaction (CS) and reduce the gaps in quality in the dimensions used. Furthermore, managers in both types of banks need to put more emphasis on product offering, competence, courtesy and communication if they wish to improve SQ. Moreover, Islamic banks must guarantee that they possess competent, highly trained personnel who are familiar with Islamic finance products, so as to enhance the quality of service and attract customers.

To the best of the author’s knowledge, this is the first study to investigate the effect of product offering and other dimensions of SQ on CS in both Islamic and conventional banks by using 11 dimensions of SQ. In addition, it provides evidence of gaps in SQ, at the dimensions level, for both types of banks in an oil-based economy. The results of this study are valuable in helping decision-makers and bank managers who wish to raise the level of SQ and improve CS and in validating the results from other countries with a dual financial system.

Previous students' housing studies have neglected the need to study all-inclusive student housing and quality of services delivery among students with disability. This study explores the expectations in students' housing among university students living with disabilities (SWDs) in Ghana.

The study adopted a mixed-methods approach, involving 423 SWD selected from five public and three private universities across Ghana. Grounded on the Gap Model, the study employed exploratory factor analysis to extract factors of service quality delivery and universal building design for SWD living in off-campus students' housing.

The study uncovered that, expectations of SWD regarding building design specifications hinges more on inbuilt universal design than external building environment designs. SWD are more interested in safety, health, managerial assurances and security. In all, five factors provided a huge gap in services quality delivered by off-campus students' housing.

The Gap Model technique offers a framework that provides an insight for students' housing investors, managers, researchers and local authorities that provides an insight on the needs of SWD in student housing, thus making it possible to attain satisfactions amongst SWD.

Unlike health-related studies that deals with expectations of all-inclusive buildings for persons with disability in hospitals, this study uniquely uncovered the expectations of services delivery and building design support to SWD in the Ghanaian context.

The aim of this research is to propose a quantitative approach to evaluating the quality of services provided, helping organizations to make strategic decisions by better understanding the characteristics that satisfy consumers.

The approach was based on the integration of the Kano model with SERVQUAL, adapted by the satisfaction equations of Albuquerque et al. (2022) and fuzzy systems theory. Through this, it was possible to infer which attributes influence customer satisfaction, identifying the ranges of satisfaction and, with the help of fuzzy, reducing the imprecision of customer perceptions.

A total of 42% of the attributes were classified as unidimensional, with attribute 11 (Reliability) and attribute 9 (Courtesy) having the highest satisfaction values. Attractive attributes accounted for 38% of the sample, with attribute 29 (Variety of products) and attribute 7 (Location) having the greatest impact on satisfaction. On the other hand, attribute 30 (Order Delay) and attribute 31 (Waiting for payment) caused more dissatisfaction among consumers (ranges −0.6, −0.71, respectively). In addition, Variety of products was the most satisfactory, while Order Delay generated the most dissatisfaction among users.

The originality of this research lies in its contribution to organizations in relation to the services offered by investigating a gap in the studies that use the Kano model, integrated with SERVQUAL, which do not include reverse attributes in their equations and analyses. With the help of fuzzy sets, the subjectivity of the individual can be translated into data for greater clarity of information.

The education services sector faces ever-changing global market dynamics with creative disruptions. Building knowledge brands can push the higher education sector beyond its geographical boundaries into the global arena. This study aims to identify key constructs, their theoretical background and dimensions that aid in building a global knowledge brand. The authors' research focuses on adapting and validating scales for global knowledge and education services brands from well-established academic literature.

The authors have adopted a mixed methodology approach and a systematic literature review. Authors interviewed 18 subject matter experts as part of content and face validity to arrive at select constructs, dimensions and items. Quantitative methods with random sampling were adopted as the primary methodology. Initially, the survey was administered to 390 students to test preliminary results. The survey was also administered to 5,112 students at a later part of this study. Valid responses stood at 3,244 with a 63% response rate. Further, the authors conducted confirmatory factor analysis, exploratory factor analysis and structural equation modeling to test the reliability and validity of scales. This study analyzed composite reliability, convergent validity and discriminant validity to finalize items for scales. The authors also validated the hypotheses based on the discriminant validity assessment scores.

Authors' key research findings are that academic stimulus, campus infrastructure and student intent play a significant role in campus culture and events design and experience at campus. Authors were able to bring out 16 key constructs and 55 critical dimensions vital to global education services brand building. This study also adapted and validated 99 items that meet construct validity and composite reliability criteria. This study also highlights that constructs such as student intent, academic stimulus, campus infrastructure scalability, selection mechanism, pedagogical content knowledge, brand identity, events experience and campus culture play a vital role in global brand recognition.

The authors' work is fairly generalizable to education services and the higher education sector. However, this study must be extrapolated and empirically validated in other industry sectors. The research implications of this study are that it aided the authors in building theoretical background for student brand loyalty theory, student expectation theory and study loyalty theory. This study adds to the body of knowledge by contributing to theoretical concepts on students, knowledge culture, events, infrastructure and branding. Researchers can adopt the scales proposed in this study to build research models in higher education branding. This study acts as a catalyst for building theories in education services areas. Researchers can delve deep into proposed research aspects of campus infrastructure, knowledge infrastructure, campus knowledge culture, events design and events experience.

This study aids educators and brand managers to develop global education services and optimize their effort and budget. Administrators in the education services sector must focus on practical aspects of student perception, campus infrastructure, culture and events experience. Practically administrators can reorient their efforts based on this study to achieve global brand recognition.

This study highlights that students are not customers but are co-creators of value in the education sector. This study provides scales and dimensions needed to build co-creation frameworks and models.

Most research in higher education branding has not covered wider aspects of global brand building. Existing theories proposed in higher education and education services articles cover only narrower aspects of campus infrastructure, culture, events design and branding. This study presents a comprehensive list of critical factors that play a vital role in global knowledge brand building. This study highlights the constructs and scales integral to building a global education services brand.

In the field of steel defect detection, the existing detection algorithms struggle to achieve a satisfactory balance between detection accuracy, computational cost and inference speed due to the interference from complex background information, the variety of defect types and significant variations in defect morphology. To solve this problem, this paper aims to propose an efficient detector based on multi-scale information extraction (MSI-YOLO), which uses YOLOv8s as the baseline model.

First, the authors introduce an efficient multi-scale convolution with different-sized convolution kernels, which enables the feature extraction network to accommodate significant variations in defect morphology. Furthermore, the authors introduce the channel prior convolutional attention mechanism, which allows the network to focus on defect areas and ignore complex background interference. Considering the lightweight design and accuracy improvement, the authors introduce a more lightweight feature fusion network (Slim-neck) to improve the fusion effect of feature maps.

MSI-YOLO achieves 79.9% mean average precision on the public data set Northeastern University (NEU)-DET, with a model size of only 19.0 MB and an frames per second of 62.5. Compared with other state-of-the-art detectors, MSI-YOLO greatly improves the recognition accuracy and has significant advantages in computational cost and inference speed. Additionally, the strong generalization ability of MSI-YOLO is verified on the collected industrial site steel data set.

This paper proposes an efficient steel defect detector with high accuracy, low computational cost, excellent detection speed and strong generalization ability, which is more valuable for practical applications in resource-limited industrial production.

This study aims to thoroughly explore and visualize the trends and developments of digital twin (DT) literature in the construction field while revealing future research directions for further exploration and exploitation.

The research follows a three-stage methodology. First, the bibliographic data is acquired using the Web of Science database. Second, the bibliometric methods are defined to include co-authorship analysis, citation analysis, keywords co-occurrence, thematic mapping while the software tools include MS Excel, VOSviewer and Biblioshiny. Third, analysis and findings include yearly DT publication output, influential DT publications, leading DT contributors, top DT sources and science mapping of DT literature.

This study identifies top-cited DT publications (35 out of 320) in terms of citations score, local citations score and document average citations per year. Furthermore, the key contributors with respect to authors (58 out of 1147), organizations (55 out of 427) and countries (19 out of 51) are recognized in terms of productivity, influence, activeness and scientific value. Similarly, the major publishing sources (24 out of 58) are identified using the same measures. Regarding science mapping, the DT domain comprises four research frontiers, namely, deep learning and smart city, internet of things and blockchain, DT and building information modeling and machine learning and asset management.

Through a mixed-review strategy, this study introduces a comprehensive analysis of DT literature while avoiding the subjectivity/cognitive bias of traditional review approaches. Moreover, it illuminates the promising and rising DT themes for new/seasoned researchers, institutions, editorial boards and funding agencies.

This paper aims at the analytical formulation of the electromagnetic features of flux switching permanent magnet (PM) machines with emphasis on the PM air gap flux density and armature magnetic reaction.

The PM air gap flux density is formulated considering three different analytical models. These differ by the incorporation of the air gap magnetic saliency level from the stator side. In addition, the armature magnetic reaction is investigated based on a simplified magnetic reluctance circuit that considers the flux switching permanent magnet machines magnetic circuit geometry specification. Then, the no- and on-load torque is predicted based on the two air gap flux densities.

It has been found that the PM air gap flux density considering the stator saliencies with trapezoidal magnetomotive force waveform presents the highest accuracy. Despite the simplicity of the magnetic equivalent circuit-based approach, the predicted air gap armature magnetic reaction is in good agreement with the finite element analysis (FEA) one. These lead to the analytical predictions of the no- and on-load torque which is characterized by an acceptable accuracy.

This work should be extended to experimental validation of the FEA results regarding the torque production generation.

The paper proposes an improved design-oriented analytical approach with emphasis on the PM air gap flux density and the armature magnetic reaction of flux switching PM machines.

An experimental investigation of hemispherical forebody interaction effects on the drag coefficient of a D-shaped model is carried out for three-dimensional flow in the subcritical range of Reynolds number 1 × 10⁵ ≤ Re ≤ 1.8 × 10⁵. To study the interaction effect, hemispherical shapes of various sizes are attached to the upriver of the D-shaped bluff body model. The diameter of the hemisphere (b₁) varied from 0.25 to 0.75 times the diameter of the D-shaped model (b₂) and its gap from the D-shaped model (g/b₂) ranged from 0.25 to 1.75 b₂.

The experiments were carried out in a low-speed open-circuit closed jet wind tunnel with test section dimensions of 1.2 × 0.9 × 1.8 m (W × H × L) capable of generating maximum velocity up to 45 m/s. The wind tunnel is equipped with a driving unit which has a 175-hp motor with three propellers controlled by a 160-kW inverter drive. Drag force is measured with an internal six-component balance with the help of the Spider 3013 E-pro data acquisition system.

The wind tunnel results show that the hemispherical forebody has a diameter ratio of 0.75 with a gap ratio of 0.25, resulting in a maximum drag reduction of 67%.

The turbulence intensity of the wind tunnel is about 5.6% at a velocity of 18 m/s. The uncertainty in the velocity and the drag coefficient measurement are about ±1.5 and ±2.83 %, respectively. The maximum error in the geometric model is about ±1.33 %.

The results from the research work are helpful in choosing the optimum spacing of road vehicles, especially truck–trailer and launch vehicle applications.

Drag reduction of road vehicle resulting less fuel consumption as well as less pollution to the environment. For instance, tractor trailer experiencing approximately 45% of aerodynamics drag is due to front part of the vehicle. The other contributors are 30% due to trailer base and 25% is due to under body flow. Nearly 65% of energy was spent to overcome the aerodynamic drag, when the vehicle is traveling at the average of 70 kmph (Seifert 2008 and Doyle 2008).

The benefits of placing the forebody in front of the main body will have a strong influence on reducing fuel consumption.

This study’s main objective is to explore the ISO 9001 implementation model and identify a future research agenda. This is important because not all organizations find it easy to implement ISO 9001, and not all organizations get positive benefits after implementing it.

The paper presents a comprehensive review of the literature on ISO 9001 implementation models using the preferred reporting items for systematic reviews (PRISMA) methodology to systematically review the existing literature on ISO 9001 implementation models. Relevant studies published from 2003 to early 2023 are explored to reveal the research landscape, gaps and trends.

Many ISO 9001 implementation methods have been developed for actual implementation in organizations, including models, frameworks, special variable considerations, application uses and integration. These methods were developed and applied to cover gaps regarding constraints, unbeneficial, special conditions, implementation objectives and organization types in ISO 9001 implementation. Current issues and future research on ISO 9001 implementation models were found, namely ISO 9001 implementation models specific to SMEs, ISO 9001 implementation levels, ISO 9001 implementation models that are agile to change, and affordable certification models.

Only a few researchers have systematically reviewed the literature or taken a bibliometric approach in their analyses to provide an overview of the current trends and links to ISO 9001 implementation models. The ISO 9001 standard is a general standard and can be applied by all organizations with the implementation method left to the implementer. Many implementation methods have been developed, but several implementation obstacles and disadvantages are still found. It is important to know the extent of current research and discover future research gaps regarding methods of implementing the ISO 9001 standard.