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The purpose of this research is to obtain an updated assessment of the use of standard methods in IS development practice in New Zealand, and to compare these practices to those reported elsewhere.

A web‐based survey of IS development practices in New Zealand organisations with 200 or more full‐time employees was conducted. The results of the survey were compared to prior studies from other national contexts.

The results suggest that levels of standard method use continue to be high in New Zealand organisations, although methods are often used in a pragmatic or ad hoc way. Further, the type of method used maps to a shift from bespoke development to system acquisition or outsourcing. Organisations that reported using standard methods perceived them to be beneficial to IS development in their recent IS projects, and generally disagreed with most of the published limitations of standard methods.

As the intent was to consider only New Zealand organisations, the results of the survey cannot be generalised further afield. More comparative research is needed to establish whether the trends identified here occur at a wider regional or international level.

A significant proportion of organisations anticipated extending their use of standard methods. Growth in packaged software acquisition and outsourced development suggests an increasing need for deployment management as well as development management, possibly reflecting the increased visibility of standard project management methods.

The relevance of traditional standard methods of IS development has been questioned in a changing and more dynamic IS development environment. This study provides an updated assessment of standard method use in New Zealand organisations that will be of interest to researchers and practitioners monitoring IS development and acquisition elsewhere.

The purpose of this article is to provide further insight into the relationship between supervisor support and transfer of training, by taking into account the effects of other transfer‐influencing factors in a systemic approach of the transfer process.

A review of studies on factors affecting transfer of training was conducted, with a specific focus on the effects of supervisor support, resulting in the development of a research model of the transfer process. All components of the model were measured by means of questionnaires for former trainees and their supervisors, and stepwise regression analyses were carried out to examine the relationships in the model.

Results indicate indirect relationships between supervisor support and transfer of training, by means of both trainees' motivation to transfer and the transfer climate. The indirect effect of supervisor support on transfer of training is only slight, however. Learning results are shown to be the strongest predictor of transfer of training.

Owing to the small sample size structural equation modelling techniques could not be used, thus limiting the possibility to test the model as a single entity. The use of perceptional measures implies the risk of response tendencies from trainees and supervisors. Further research using different measures and different timing of measurement during the training and transfer process is recommended.

Results of this study indicate that supervisor support that is intended to enhance transfer of training can best be directed at improvement of the transfer climate at the workplace.

The paper provides both researchers and practitioners with a further insight into the complex effects of supervisor support on transfer of training, indicating the importance of taking into account the effects of other transfer‐influencing factors.

Agile software development helps software producing organizations to respond to manifold challenges. While prior research focused on agility as a project or process phenomenon, the authors suggest that agility is an emergent phenomenon on the team level. The paper aims to discuss this issue.

Using the theory of complex adaptive systems (CASs), the study captures the multiple influencing levels of software development teams (SDTs) and their interplay with self-organization and emergence. The authors investigate three agile SDTs in different contextual environments that participate with four or more different roles each.

The results suggest self-organization as a central process when understanding team agility. While contextual factors often provide restriction on self-organization, they can help the team to enhance its autonomy.

The theoretical contributions result from the development and test of theory grounded propositions and the investigation of mature agile development teams.

The findings help practitioners to improve the cost-effectiveness ratio of their team’s operations.

The study provides empirical evidence for the emergence of team agility in agile SDTs. Using the lens of CAS, the study suggests the importance of the team’s autonomy.

Reflects on experiences when traditional IT approaches were used to design large IT systems and ended in failure.

The requirements‐gathering process is usually a very complex affair and can represent a major obstacle to successful system development. It is argued here that one reason for systems development projects' poor performance, or even failure, is the mismatch between the customer and the developer technical knowledge/understanding instigated by the differences in the cultural background of both sides. The main argument focuses on the reasons for system failure and how they relate to the diversity of knowledge and the understanding gaps that may exist between the business customers and the system developers.

The study reveals that the understanding gaps mainly result from lack of business operations knowledge on the developer side, matched by lack of technical appreciation and knowledge on the user side.

A practical approach using diagramming and Set mapping techniques is described, with an explanation of how it can be used to enhance human interaction in requirement identification and consequently help address the knowledge‐gap problem.

The purpose of this paper is to study the extent and nature of police integrity in Armenia. It analyses police officer views about misconduct seriousness, appropriate and expected discipline, and willingness to report misconduct.

The respondents surveyed in this study are 468 Armenian police officers assigned to work in two large police departments, Yerevan and Lori. The overall response rate is 84 per cent. The respondents evaluated 11 hypothetical scenarios describing cases of police misconduct.

Although the majority of the respondents recognized and labelled the behaviour described in the scenarios as rule violating, a large proportion, in some cases even above 40 per cent, did not do so. The respondents’ evaluations of misconduct seriousness varied greatly across the scenarios. In only two scenarios, describing the acceptance of a bribe from a speeding motorist and the theft of a watch from a crime scene, the respondents thought that both the appropriate and expected discipline should and would be severe; in all of the other scenarios, the respondents expected and approved of either no discipline at all or quite lenient discipline. The code of silence appears to be strong among our respondents, protecting almost all behaviours described in the questionnaire. Unique to Armenia is the finding that the respondents estimated that they would subscribe to the code of silence to a larger extent than their fellow officers would.

Police officers included in the survey come from two police departments.

Police administrators interested in controlling the code of silence could apply the methodology used in this research to ascertain the extent and nature of the code beforehand. They could use the methodology to assess and compare the police officer perceptions of the discipline the agency is expected to mete out with the discipline meted out in actual cases and, if necessary, work on addressing the discrepancy between the perceptions and reality.

Although Armenia has been one of the former Soviet republics that purged the communist government even before the breakdown of the Soviet Union, the transition toward democracy has been troublesome and riddled with widespread accusations of various types of failures in police integrity. The methodology used in this research enables measurement of the nature and extent of police integrity at the present time and also, subsequently, monitoring and detection of the changes in police integrity, which is particularly relevant for a police agency in transition.

Of the various factors directly or indirectly influencing transfer of training, supervisor support as a work environment variable is found to have diverse relationships with transfer, further complicated with the perspective of time. The purpose of this paper is to bring together findings from past research to have a better insight on the impact of supervisor support on training transfer.

A qualitative approach has been adopted to review existing research on the selected constructs.

Literature reveals divergent influences of supervisor support on transfer: some researchers have established a direct-indirect relationship, some opine a positive-negative relationship and few show mixed results. Usually the relation is found to be indirect when trainee characteristics have been used as mediators. The authors may infer that the influence of supervisor support on transfer is contextual and nothing can be said affirmatively on their relation.

Supervisors can harness trainee characteristics by enhancing their motivation to learn and motivation to transfer. They can familiarize trainees with the programme, discuss how to apply newly learnt skills to jobs, set goals and provide timely feedback. Trainers should train supervisors about how to support trainees before, during and after training. Overall, organizations must structure the role of supervisors in a way that would ensure maximized training transfer and effective management of a training programme.

This study provides a better understanding of the association between supervisor support and training transfer, taking into consideration all dimensions, namely positive or negative, direct or indirect and even mixed.

The purpose of this paper is to use translation theory to develop a framework (called FTRA) that explains how companies adopt agile methods in a discourse of fragmentation and articulation.

A qualitative multiple case study of six firms using the Scrum agile methodology. Data were collected using mixed methods and analyzed using three progressive coding cycles and analytic induction.

In practice, people translate agile methods for local settings by choosing fragments of the method and continuously re-articulating them according to the exact needs of the time and place. The authors coded the fragments as technological rules that share relationships within a framework spanning two dimensions: static-dynamic and actor-artifact.

For consistency, the six cases intentionally represent one instance of agile methodology (Scrum). This limits the confidence that the framework is suitable for other kinds of methodologies.

The FTRA framework and the technological rules are promising for use in practice as a prescriptive or even normative frame for governing methodology adaptation.

Framing agile adaption with translation theory surfaces how the discourse between translocal (global) and local practice yields the social construction of agile methods. This result contrasts the more functionalist engineering perspective and privileges changeability over performance.

The use of translation theory and the FTRA framework to explain how agile adaptation (in particular Scrum) emerges continuously in a process where method fragments are articulated and re-articulated to momentarily suit the local setting. Complete agility that rapidly and elegantly changes its own environment must, as a concomitant, rapidly and elegantly change itself. This understanding also elaborates translation theory by explaining how the articulation and re-articulation of ideas embody the means by which ideas travel in practice.

The purpose of this paper is to clarify how brand meaning evolves as an emergent property through the cocreation processes of stakeholders on multiple levels of a brand's service ecosystem. This provides new insight into the intersection between brands, consumers and society, and emphasizes the institutionally situated nature of brand meaning cocreation processes. It further lays a holistic foundation for a much-needed discussion on purpose-driven branding.

Combining the ecosystem perspective of branding with the concept of social emergence allows clarification of brand meaning cocreation at different levels of aggregation. Emergence means collective phenomena – like social structures, concepts, preferences, states, mechanisms, laws and brand meaning – manifest from the interactions of individuals. Drawing on Sawyer's (2005) social emergence perspective, the authors propose a processual multi-level framework to explore brand meaning emergence.

Our framework spans five levels of brand meaning emergence: individual (e.g. employees and customers); interactional (e.g. where work teams or friend groups interact); relational (e.g. where internal and external actors meet); strategic (e.g. markets and strategic alliances); and systemic (e.g. regulators, NGOs and society). It acknowledges that brand positioning is an inherently co-creative process of negotiating value propositions and aligning behaviors and beliefs among broad sets of actors, as opposed to a firm-centric task.

Service research has only recently embraced a macro–micro perspective of branding processes. This paper extends that perspective by paying attention to the nested service ecosystems in which brand meaning emerges and the degree to which this process can (and cannot) be navigated by individual actors.

In distributed adaptive development environments (DADE), a primary concern is that of human communication and knowledge sharing among developers. Developers' task performance will be enhanced when their task needs are aligned with the communication media or technology capabilities of the development environment. What are actual communication needs of developers; and how do we enable developers to self‐assess and select appropriate communication technology for their tasks in the DADE. The purpose of this paper is to investigate and present research based on the developers' needs for communication technologies in the context of DADE.

The authors applied an exploratory qualitative research method to investigate, analyze and integrate survey information sourced from 40 developers, to identify their communication technology needs and, based on this information, the authors then set up a practical tool – communication technologies assessment tool (CTAT) to assist developers in the self‐assessment and selection of appropriate communication technologies for their DADE; and also to share this assessment knowledge with other developers or teams located in various DADEs.

The results of this research suggest that an effective CTAT should be an integral part of the DADE; and a DADE should have a “single source of information” in order to avoid possible communication inconsistencies and ambiguities.

The study results and the resultant CTAT may help developers to make informed choices about the assessment and selection of appropriate communication tools but it may also help communication tools and technology service providers to develop and improve their communication tools based on the identified developers' communication needs.

The purpose of this paper is to explore the contours of the code of silence, as a critical component of the ability to control misconduct and enhance integrity within any police agency, among officers (both line officers and supervisors) of the South African Police Service (SAPS).

In 2005, the authors surveyed police supervisors from seven South African provinces and autonomous provinces. The questionnaire distributed to police supervisors contains 11 vignettes describing various forms of police corruption and one vignette describing the use of excessive force. The sample consists of 379 police supervisors.

Results of the study indicate the existence of a strong code of silence among the SAPS supervisors. The authors report that the code of silence does not protect all misconduct equally; yet, a substantial minority of SAPS supervisors in the sample would protect many forms of police corruption from exposure. It was found that, with the exception of the three most serious scenarios of police corruption, no significant relation exists between the code of silence and the perceptions of disciplinary fairness. The code of silence is strong and it only weakens for the three or four most serious scenarios.

The respondents in the study were police supervisors who were attending training at the SAPS training centers.

South African police administrators interested in controlling police corruption and curtailing the code of silence should start with their subordinate supervisors first. The strong code of silence among the supervisors prevents them from playing their critical role in the control of police misconduct and the curtailing of the code of silence among the line officers.

Empirical studies of police officers in South Africa are rare. Despite the extensive efforts at reforming the SAPS, the SAPS seem to continue to be integrity‐challenged. This empirical research focuses on the code of silence, a key element of police integrity, and includes opinions of a nation‐wide sample of the SAPS supervisors about the code of silence. In addition, the research explores the relation between the code of silence and perceptions of disciplinary fairness.