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Purpose – Hospitals need to determine if an international patient department is a necessity to communicate with and manage international patients.

Design/Methodology/Approach – A benchmarking instrument was created to assess the level of professionalism in managing international patients, including reviewing and validating processes by two university hospitals, professionals, and an expert panel.

Findings – First, the differences between the hospitals depended on the will of the hospital to engage in such activities. Second, the differences depended on the embedding national context in which the hospital was situated. Further validation revealed the importance of other supportive services, such as cultural sensitivity and language. Finally, the microlevel phenomenon of international patient departments is placed within a macrolevel transnational health region development scheme.

Originality/Value – This study focused on the supply of services with respect to international patient departments, which could be related to efficiency and sustainability on a public health and health systems level.

Argues that for competence management to be a valuable tool in leveraging individual competencies to dynamic organisational core competencies, more stress should be laid on competence development. More specifically, focuses on the effectiveness of development centres (DC), in terms of personal development and pursuit of the development plan. In this way, attempts to meet the need for more studies on the whole DC process and, more specifically, on its effectiveness. Furthermore, looks to take a first step in integrating fields of coaching, self‐development and line management human resources involvement in DC studies.

Previous research shows differences between women and men in utilization of facilities of health care (FHC) across the general population in a number of countries. In this chapter, we focus on the capability to use FHC, because it refers to an individual freedom to choose between alternative FHC directed to restore or to improve own health in situations of health needs. Based on several empirical studies and on the insights of the capability approach, we propose that there are cross-national differences between women and men in the capability to use FHC, and that these differences are due to gender differences in the extent of educational skills, and due to differences in the extensiveness of social security policies across countries. The objective of this study was to question these propositions.

We tested the hypotheses using the data from the European Social Survey (in a sample of 38,992 respondents from 22 countries) which we analyzed performing multilevel analyses.

The findings show that in Central, North, West, and East European countries, women have more capabilities to use FHC than men. They suggest that the low-skilled women in Central, North, and West European countries have higher level of the capability to use FHC than women with more educational skills.

The findings do not specify which particular social program or policy is more effective in enhancing women’s capability to use FHC.

This chapter focuses on women’s freedom or the capability to use FHC.

This chapter develops a comprehensive framework for evaluating planning decisions that affect walking conditions (“walkability”) and walking activity. It identifies various walking economic impacts (benefits and costs), describes methods for measuring those impacts, and discusses how to apply this information, based on the literature. The chapter finds that walking plays a unique and important role in an efficient and equitable transportation system, including affordable basic mobility, exercise and recreation, and access to other modes including public transit and parked cars. Walking is typically the second most common travel mode by trip mode share, and is particularly important for physically, economically and socially disadvantaged people. Improving walkability, increasing walking activity, and creating more walkable communities provides various economic, social, and environmental benefits. Conventional planning tends to undervalue many of these benefits, resulting in less support for walking than is optimal. Decision-makers increasingly want more comprehensive evaluation which considers a wider range of planning objectives and impacts. More comprehensive benefit analysis tends to justify more support for walking, and could lead to better planning decisions. Improving walking conditions helps create a more diverse, efficient, and equitable transport system which responds to changing demands and future needs. Walking is particularly important for disadvantaged people who tend to rely on walking for basic mobility, many of whom are constrained if walking conditions are poor. The analysis presented in this chapter is significantly more comprehensive than generally used in planning, and if used could lead to improved planning and enhanced walking.