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In this paper it is argued that the degree of emotional competence demonstrated by members of a team will determine whether member interactions build cohesiveness and high performance. The study presented examines the relationship between the average score of team members on thirteen emotional intelligence (EI) competencies, and ratings of team cohesiveness and performance in 18 teams in an Executive MBA program. Results showed EI competencies of influence, empathy, and achievement orientation were positively related to student and faculty ratings of team cohesiveness. Empathy was positively related to student and faculty ratings of team performance, and achievement orientation was positively related to student ratings of team performance. Implications are discussed.

The purpose of this paper is to examine the impact and interrelation between positive psychological capital and occupational burnout among faculty associates of technical and professional training institutions.

In total, 282 faculty members from 17 technical institutions were selected from the province of Punjab, Pakistan. Results were drawn using bivariate correlation and linear regression on the data that were collected through adopted questionnaire.

Results of the study revealed that occupational burnout is significantly related to the performance of the faculty of technical institutes and that psychological capital moderates this relationship.

Conclusions from this research suggested that the personality trait of a psychological capital is an essential determinant of job burnout and performance among faculty members; therefore, it must be considered as an essential part of the selection criteria and job-assessment process. This is important, since psychological capital reduces the detrimental impact of occupational burnout on performance outcomes. Further the faculty members with higher psychological capital should be retained to create positive work environment which can be an inspiration for others.

The research provides important information about the impact of personality traits upon the performance of a faculty member who joins an educational institution coming from an industrial environment. Although having similar technological skills required for the position, still the effects of a new environment can cause performance issues, the research insisted that positive personality traits like psychological capital can help in gaining required confidence to perform in a changed environment.

This paper explores the impact of high-performance human resource practices (HPHRPs) on the research performance and career success of academics.

Survey data was collected from 586 faculty members in the five largest public universities in Saudi Arabia.

The findings suggest that the HPHRPs of internal mobility and recognition had a strong impact on faculty members' career success and that these relationships were mediated by research performance. In addition, the study also found that the HPHRPs of training and recognition positively influenced research performance, while, surprisingly, the HPHRPs of participation in decision-making were found to have a negative effect on faculty members' research performance.

This study is original in combining research in human resource management (HRM) and career studies to develop a model that explains academic research performance and career success from the lens of HR practices. The results also provide leaders in Saudi Arabia's public higher education sector with empirical data on the impact of HPHRPs on academic research performance and career success.

The purpose of this paper is to identify factors influencing extremely high or low research productivity for business faculty members.

Using data originating from a random sample of 236 faculty members across a wide range of accredited business schools and a web‐based survey, main effects are hypothesized and explored. The authors examine only extreme data points of high (and low) research productivity to focus on high‐performing research “stars.”

It is found that research “stars” hold higher academic rank, possess greater time management skills, individually place a high value on research, report higher time available to conduct research, enjoy higher institutional support in the form of graduate assistants and summer research support, have fewer course preparations, and work for departments with a similar priority placed on research.

The authors found that certain person‐ and situation‐level factors differentiate high and low performing faculty members’ research output.

The paper has implications for university administrators regarding recruiting, selecting, and managing faculty members’ research performance.

Research productivity and intellectual contributions continue to dominate much of higher education as a primary measure of faculty members’ success. One area that remains under‐explored in the business literature is what “makes a research star” and, to the contrary, what factors predict extremely low faculty research productivity? Shedding light on this research question provides practical benefits for universities by enabling administrators to better recruit, select, motivate, and develop productive faculty members.

The job satisfaction of employees is just as important as customer satisfaction in terms of organizational performance. In this paper, employee satisfaction is evaluated in a unique service environment: higher education. This case study specifically focuses on how information regarding faculty workload, salary, and benefits can be used to improve academic quality. The preliminary research was conducted via a questionnaire distributed to 182 faculty members at a small private college. The response rate was 67 per cent. One major finding is that most of the faculty surveyed do not believe they are fairly compensated, nor do they feel they are getting institutional recognition for their contributions. As a result, half of the faculty in this survey sought professional income outside the college. Hence, the issue of their commitment to the university, and academic quality, arises.

Presents and supports a process‐centered model of undergraduate business education for the core business curriculum and business school management, consistent with the trend toward process‐managed organizations. This model conforms to calls from the public, academic community, and business leaders for improved performance of business faculties and educational institutions and increased capabilities in business school graduates. Outlines five business process courses for the business core curriculum. Benefits of this approach include providing a framework for formulating and implementing a strategy for developing the business curriculum and elimination of redundancy in the coverage of topical material. In addition, the process approach provides a vehicle for the development of interdisciplinary faculty, encourages attention to the need to change, and provides a basis for aligning faculty and institutional reward systems.

The present study aims to investigate the relationship between institutional influence and performance, mediated through transformational leadership (TL) and moderated by barriers, situational factors, communication and implementation.

Using a structured survey instrument, data were collected from 370 faculty members from 31 higher educational institutions in southern India. After checking the psychometric properties of the instrument, the authors used Hayes’s PROCESS to test the direct hypotheses and three-way interactions.

The results revealed that TL mediated the relationship between institutional influence and performance. Further, the findings supported the three-way interactions between (1) institutional influence, barriers and communication positively affecting TL; and (2) TL, situational factors and implementation affecting the performance of faculty members.

This study underscores the importance of TL for the smooth functioning of higher educational institutions and achieving superior performance, especially in the new normal context after the global pandemic.

This study makes several significant recommendations to administrators in higher educational institutions, in addition to contributing to the vast literature on TL. The study suggests that administrators must invest resources in developing TL skills so that employees reach their fullest potential and contribute to achieving organizational goals. In addition, leaders in organizations need to exercise a transformational style to combat the new normal post-pandemic academic environment.

This study provides new insights into the importance of TL style and institutional influence to enhance performance. To the best of our knowledge, the conceptual model developed and tested the first of its kind in India, significantly contributing to theory and practice.

The purpose of this paper is to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Education Performance Excellence Criteria.

Using a sample of 220 respondents from 15 United Arab Emirates (UAE) universities and colleges, results of regression analysis and confirmatory structural equation modeling show that all of the hypothesized causal relationships in the Baldrige model are statistically significant.

A comprehensive “measurement model” grounded in the Baldrige Performance Excellence in Education Criteria for the 33 items of measurement is developed, tested, and found to be valid and reliable. Leadership is identified as a driver for all components in the Baldrige System, including measurement, analysis and knowledge management, strategic planning, faculty and staff focus and process management. All Baldrige components (categories) are significantly linked with organizational outcomes as represented by the two categories of organizational performance results and student, stakeholder and market focus. The paper also tests the statistical fit of the only Baldrige model dealing with higher education, which was published in 1998 by Winn and Cameron.

The data obtained are based on a sample of UAE higher education institutions. Studies in other countries should be conducted using the developed model to ensure the reliability of the results obtained.

A greater understanding of the linkages between the elements making‐up the MBNQA Education Performance Excellence Criteria model, facilitating the guiding role that the award models play in the implementation of quality management in higher education.

For the first time, an instrument of the MBNQA Education Performance Excellence Criteria is developed and tested. A new in‐depth and holistic perspective for examining the relationships and linkages in the MBNQA Education Performance Excellence Criteria model is provided.

Extending a previous study of business schools across the USA, this further analysis of the research data aims to investigate the organizational deployment of the selection of strategic marketing initiatives prescribed by a national quality programme, and to cross‐index the results to the organisational characteristics of the responding institutions.

Data were collected by postal questionnaire from the deans of 225 business schools. Descriptive statistics analyze organizational characteristics, marketing planning activities and the use of “faculty awards” for an identified set of performance groups. Cluster analysis identifies distinct segments representing unique combinations of marketing activities undertaken and awards used. Performance levels are compared across the clusters, and the typical organizational structures of their members described.

Analysis yields marketing intelligence relating to the extent that eight categories of strategic marketing effort are deployed by the best and worst performing business schools in the sample. Common patterns are identified, and attributed to organizational types. It is clear that pre‐requisites for performance excellence are the existence of a formal mission statement, the practice of formal marketing planning, and the planned use of motivational rewards to faculty. But, it is equally clear that too many business schools are content with the status quo, which is not typified by these attributes.

The scope of this analysis is limited in a number of identified respects. Implications for future research are discussed.

No one responsible for performance delivery in a business school practitioner should doubt that the benefits of planned strategic marketing are worth the commitment and effort required.

Uniquely, this study provides detailed empirical support to the application of marketing theory within the higher education context. The cross‐indexing of the findings to the various organizational types permits planners to compare practice in other business schools, both in their peer group and in the sector as a whole.

The purpose of this paper is to explore how the exclusionary work environment characterized by ostracism impacts full-time faculty experiences and responses in higher educational institutions working in eastern and collectivist culture of Pakistan.

Using a qualitative phenomenological approach, the data were gathered form 25 ostracized full-time faculty working in the public and private universities in Lahore, Pakistan via in-depth semi-structured interviews. The interviews are subsequently recorded, transcribed and analyzed by thematic analysis using NVivo 11 Plus software.

Prosocial work outcomes coupled with high intensity of negative psychological impacts were traced based on the re-inclusion expectations, long-term relational contract, the socially interdependent, collaborative and collectivist culture of academic settings. However, the faculty indicated, in case of chronic exposure to ostracism they will engage in negative outcomes such as withdrawal, decrease in performance and resignation.

The results of this study can be used by the university administration to develop an inclusive and non-discriminatory culture. This can be done by devising policies for information sharing, better formal and informal relationships in full-time teaching faculty along with grievance mechanism to minimize the occurrence of workplace ostracism.

The study promotes the understating of exclusionary work environments in academic settings. It has shown that the full-time faculty from all levels, specifically lecturers, experience workplace ostracism. This study has highlighted the specific contextual factors and temporal trends that shape the unique nature and responses (i.e. more social exclusion, prosocial responses and higher psychological distress) to ostracism in scantly researched academic settings in Pakistan.