To read this content please select one of the options below:

The Baldrige Education Criteria for Performance Excellence Framework: Empirical test and validation

Masood Abdulla Badri (Department of Business Administration, College of Business & Economics, United Arab Emirates University, Al Ain, United Arab Emirates)
Hassan Selim (Department of Business Administration, College of Business & Economics, United Arab Emirates University, Al Ain, United Arab Emirates)
Khaled Alshare (Accounting & Computer Information System Department, Emporia State University, Emporia, Kansas, USA)
Elizabeth E. Grandon (Accounting & Computer Information System Department, Emporia State University, Emporia, Kansas, USA)
Hassan Younis (Department of Business Administration, College of Business & Economics, United Arab Emirates University, Al Ain, United Arab Emirates)
Mohammed Abdulla (Department of Business Administration, College of Business & Economics, United Arab Emirates University, Al Ain, United Arab Emirates)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 December 2006

5187

Abstract

Purpose

The purpose of this paper is to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Education Performance Excellence Criteria.

Design/methodology/approach

Using a sample of 220 respondents from 15 United Arab Emirates (UAE) universities and colleges, results of regression analysis and confirmatory structural equation modeling show that all of the hypothesized causal relationships in the Baldrige model are statistically significant.

Findings

A comprehensive “measurement model” grounded in the Baldrige Performance Excellence in Education Criteria for the 33 items of measurement is developed, tested, and found to be valid and reliable. Leadership is identified as a driver for all components in the Baldrige System, including measurement, analysis and knowledge management, strategic planning, faculty and staff focus and process management. All Baldrige components (categories) are significantly linked with organizational outcomes as represented by the two categories of organizational performance results and student, stakeholder and market focus. The paper also tests the statistical fit of the only Baldrige model dealing with higher education, which was published in 1998 by Winn and Cameron.

Research limitations/implications

The data obtained are based on a sample of UAE higher education institutions. Studies in other countries should be conducted using the developed model to ensure the reliability of the results obtained.

Practical implications

A greater understanding of the linkages between the elements making‐up the MBNQA Education Performance Excellence Criteria model, facilitating the guiding role that the award models play in the implementation of quality management in higher education.

Originality/value

For the first time, an instrument of the MBNQA Education Performance Excellence Criteria is developed and tested. A new in‐depth and holistic perspective for examining the relationships and linkages in the MBNQA Education Performance Excellence Criteria model is provided.

Keywords

Citation

Abdulla Badri, M., Selim, H., Alshare, K., Grandon, E.E., Younis, H. and Abdulla, M. (2006), "The Baldrige Education Criteria for Performance Excellence Framework: Empirical test and validation", International Journal of Quality & Reliability Management, Vol. 23 No. 9, pp. 1118-1157. https://doi.org/10.1108/02656710610704249

Publisher

:

Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

Related articles