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This study explores the effect of language on service satisfaction among Finland-Swedes, a national minority language group in Finland, in the context of early childhood education. Models of public service satisfaction hold standard process and outcome related factors, such as availability and quality, as drivers of the satisfaction. However, although research has shown significant variation in satisfaction between different groups of citizens (race, ethnicity, age etc.), research has largely overlooked group specific factors as explanations for the satisfaction.

A randomized survey experiment with a 2 × 2 × 2 factorial design analyzed the impacts of language, service accessibility, and quality on service satisfaction. The data was analyzed with ANOVA.

The results revealed that language significantly impacts Swedish speakers’ satisfaction, suggesting that for minority groups, language may override typical satisfaction determinants like quality and accessibility. Interestingly, special linguistic needs are relatively more pertinent in low-quality services than in higher-quality ones.

The study shows how group related factors of public service, in our case language, in an important factor explaining satisfaction with the service. The findings have implications for the literature on citizens’ satisfaction with public services with demographic and identity facets, especially in a typical Nordic welfare state.

The purpose of this paper is to test the impact of selected characteristics of jobseekers on employers’ decisions regarding potential hires (direct and probabilistic signals). The main focus of the study is to test the impact of jobseekers’ participation in selected active labour market programmes on employers’ hiring decisions for three positions: unskilled worker, skilled worker and administrative employee. Other characteristics tested include age, gender, presence of children in the household, state of health, experience of short- and long-term unemployment and indebtedness.

This study analyses data from a representative survey of employers with five or more employees in the Czech Republic. The survey was conducted in December 2020 using stratified random sampling, combining online questionnaires and personal interviews. The study includes 1,040 employers and uses the factorial survey experiment (FSE) design.

The results of the FSE suggest that the perceived positive impact of completing one of the activation programmes depends on the position for which the candidate is being recruited. While for the unskilled job category, the completion of any of the tested schemes (training, subsidised jobs or public works) had a positive effect; for the skilled job category, only the training and subsidised jobs schemes had a positive effect; and for the administrative job category, public works programme even had a negative effect.

A somewhat limiting factor in the context of this study seems to be the definitions of the positions tested (unskilled and skilled workers and administrative staff). The decision-making of the respondents was somewhat restricted by such broadly defined categories. Typically, studies with FSE designs have a focus on a specific sector of the economy, which allows for a better definition of the positions or jobs under test. The relationship between position and the impact of individual characteristics is clearly a matter for further research.

The results of the study confirm that completion of the activation programme, as well as other candidate characteristics, constitute differentiating signals for employers that influence their hiring decisions. At the same time, there is evidence that the training programme and the subsidised jobs programme are effective in terms of increasing participants’ chances of employment.

The demand side should be included in the evaluation of activation policies. The design of the FSE provides an appropriate way to test the impact of activation measures on the decision-making of employers.

An increasing amount of attention is being paid to the human side of information security programs, leading to research designs that require the manipulation of study variables. The purpose of this paper is to highlight a traditional assessment of such designs, the manipulation check, and examine how its absence can undermine otherwise solid research efforts.

This paper reviews literature from the fields of research methods, organizational behavior and information systems for extant perspectives and viewpoints on manipulation checks, which are then brought into the realm of information security research.

The possible risks involved with failing to perform manipulation checks are discussed, which include a possibility of making Type II errors. The paper provides further insight on the timing, method and manner in which manipulation checks can be performed.

A disappointing number of research articles in the area of information security fail to report manipulation checks when they should. This paper seeks to remind researchers to perform this vital assessment and to use the results accordingly.

Older adults and their families, geriatricians and gerontological practitioners, other health care providers, and social policy makers are invested in finding ways to prevent health and safety problems so that older adults can remain in their homes safely and independently. Family life education and problem-prevention programs designed for older adults are cost-effective ways of trying to avoid or prevent problems before they occur. The purpose of this chapter is to describe the use of multiple segment factorial vignettes as an educational method to promote safety and health.

Multiple segment factorial vignettes (MSFVs) are short stories comprised of two to five separate segments. In research, MSFVs have been used to study attitudes, values, beliefs, and behaviors. MSFVs also have potential for use in interventions with individuals, couples, and families. We present an example of the use of MSFVs in an intervention project in which we taught the family members and friends of older adults who lived alone how to use MSFVs in collaborative problem-solving with older adults about maintaining their independence safely in their homes. The MSFV method was easily learned by project participants, readily individualized to fit the situations of older individuals, and the participants enjoyed using them.

MSFVs were effective in changing behaviors and cognitions of older adults.

We present issues to consider for practitioners who want to develop and utilize MSFVs in interventions. Examples of MSFVs as interventions are presented and limitations to MSFVs are discussed.

Periodic economic instabilities and structural changes in the labour market have given rise to a variety of forms of job insecurity. This article compares the scarring effects of different forms of job insecurity on future employment chances, and how they vary across education groups.

Using a sample of real vacancies and data collected in a vignette experiment with employers in Switzerland, a country with a strongly developed vocational education and training (VET) system, this article investigates how employers evaluate a period of unemployment, job hopping and work experience in deskilling jobs when hiring candidates.

The findings reveal that work in deskilling jobs is by far more scarring than unemployment or job hopping. The study also demonstrates that applicants with upper secondary vocational education are impacted the greatest by all three forms of job insecurity.

The study makes use of real vacancies. While experiments have the strength of high internal validity, most experimental studies in recruitment research rely on students as respondents. As this study works with real employers hiring for positions it benefits from high external validity.

Concerning the decision-making of frontline bureaucrats, research has suggested that caseworkers take into account a broader range of legal, organisational, professional and personal aspects. Their decision-making can offset social rights, when it neglects policy goals, but it can support social rights if the decisions consider clients' perspective.

Based on a factorial survey experiment with 197 Viennese caseworkers of the employment service, the caseworkers were asked how likely they would be to refer nine different typical clients to the introductory session for the programme “Women into Technical and Craft Professions”, whereby different dimensions were altered to grasp regulations and clients' perspective.

In the multilevel analysis, the interest of the clients in a technical-educational programme demonstrates the strongest positive effect, which complies with the programme's political intention. Other pertinent criteria may support clients' interests and the organizational performance goals, but neglect clients' position, when they counteract performance goals. Primarily, caseworkers do what they must and follow mandatory and performance criteria.

On the caseworker's level, further research should aim to reach larger samples. Furthermore, the impact of performance goals on caseworker's decision making has to regard different professional groups beside personnel and labour market experts.

The findings suggest that a focus on the micro-level is needed to evaluate the impact of social policies. The practitioner's position is crucial to juggling legal goals and client's need.

Performance goals ought to better reflect social rights on a broader scale.

This article provides new evidence on the level of discretion caseworkers execute.

This study aims to investigate the role of managers in the re-employment of early retirees and focuses on the effect of managers' age norms and stereotypes on managers' employment decisions.

A combination of a factorial study and a survey was conducted. First, information on the age norms and stereotypes was collected. Secondly, profiles of hypothetical retired job applicants were presented to the employers, who were asked to make a specific hiring decision. The information collected during both studies was combined in the analysis and multilevel models were estimated.

The results indicate that higher age norms (defined as age at which somebody is believed to be unable to work for 20 hours a week or more) result in a higher propensity to hire an early retiree. Stereotypes, by contrast, do not influence managers' decisions. Early retirees' chances for re-employment are also related to their own circumstances (physical appearance and relevant experience) and organisational forces, as they are hired when organisations face labour force shortages.

With the use of vignettes study the authors deal with a hypothetical hiring situation.

Although the effect of attitudes has been often suggested, not much empirical evidence has been presented to support this notion. This study estimates the effect of age norms and stereotypes on hiring decision.

The purpose of this paper is to shed more light on the relative impact of the various workplace resources on employees' effective coping with job stress symptoms, taking into account synergistic and antagonistic effects. The authors used job demands-resources (JD-R) theory as an overarching theoretical framework to test the hypotheses.

The authors used a factorial survey experiment and a within-person design. Data were obtained from a random sample of 97 Greek employees working in public and private organizations. Multilevel modeling regression techniques were used for data analyses. The authors examined the relative effect of various job resources at different levels on employees' ratings of effective coping with job stress symptoms. In parallel, the authors investigated the possible synergistic and antagonistic interactions between the specific job resources.

The authors found that managers' leadership and humor style, their relationship with subordinates and coworkers’ support had positive effects on employees' coping with job stress. In addition, the authors found that the manager's leadership style interacts with manager–subordinate relationship quality and coworkers’ support as well as the latter interacts with the manager's humor style and manager–subordinate relationship quality. The study model explained 50% of the variance in effective coping with stress ratings.

The study highlights the importance of workplace resources as contextual variables, for the effective coping with stress symptoms at work. It highlights that a combination of workplace resources produces a net effect that was better than would have been expected based solely on the individual performance of these job resources. As such, the research answer calls to attend to the effects of synergistic effects of workplace resources on effective coping with stress symptoms at work.

The purpose of this paper is to explore factors that shape police behavior in juvenile interactions occurring in rural communities.

Using data collected in rural Kentucky through a factorial survey instrument, this study assessed the effects of situational, officer, organizational and community variables on officers’ authoritative and supportive behavior toward juveniles.

Officer background characteristics, such as race, sex, education, and having children, and occupational attitudes, such as rehabilitation and dispositional beliefs, were significantly related to both authoritative and supportive behavior. While organizational variables affected officer supportive actions, they were weakly linked to authoritative behavior. Neighborhood social disorganization was ineffective in predicting both types of police behavior.

Although a considerable amount of research has been conducted in the past several decades to examine police behavior, a relatively small number of studies have empirically assessed factors that shape police behavior toward juveniles with an even smaller number assessing juvenile interactions in rural communities. This research provides a comprehensive theoretical explanation of police-juvenile encounters in rural communities which will allow for a more complete understanding of the factors that account for police attitudes and behavior in these interactions.

The purpose of this paper is to investigate the impact of surveillance from civilian smartphones and police body-worn cameras (BWCs), procedurally just tactics, and legal culpability on individuals’ emotional reactions and willingness to comply during police interactions.

Data are used from two randomized factorial survey vignette experiments conducted with a national sample of Americans (n=962).

The presence of BWCs reduces reported fear in both vignettes, and also reduces reported anger in one vignette. In contrast, the presence of a smartphone is not significantly related to anger or fear. In both vignettes, non-procedurally just treatment increases reported fear and anger, and decreases intent to comply, with reported anger mediating the relationship between non-procedurally just treatment and compliance.

These findings suggest different forms of surveillance may have distinct effects on citizens’ reported emotional states and behavioral intentions. Further, the results corroborate research on the relationship between procedural justice and affect, and provide evidence procedurally just strategies may decrease crime directly by preemptively dampening non-compliance.