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The purpose of this paper is to argue that experts' degree of passion for, and attachment to their expertise knowledge facilitates knowledge acquisition and its transfer.

The article draws on case study methodology. Twenty experts within the petrol industry were interviewed with a view to examining the motivators and inhibitors of transferring their expertise knowledge to freshly recruited engineers.

It seems to emerge that the more passionate an expert is the more intent they will on seeing thrive and diffuse to others. Assuming that expertise is dialogical, that is, the process of transferring is at the same a process of acquiring it. The two processes are conflated.

The main limitation of the study is that it relies on an in‐depth case study within a specific, scientific industry. How relevant are the findings remains to be studied.

To the extent that passion is an intrinsic motive and since it is not amenable to management control and intervention (“expertise cannot be managed!”), attempts at managing it may be counter‐productive. If curiosity and passion are the main drivers behind transferring (and pursuing intellectually challenging tasks) are the mainspring, managers are faced with providing context that stimulates such drives, not necessarily resorting to monetary rewards.

The originality of this study is to emphasize the significance of passion in the process of transferring and acquiring knowledge.

With ongoing globalisation, organisations are increasingly confronted with worldwide competition. In order to build and sustain their competitive advantage, the knowledge and expertise of an organisation’s staff needs to be seen as a critical strategic resource. This paper presents a general overview of knowledge management and discusses the transfer of knowledge and expertise throughout organisations operating on a global scale. A particular emphasis is placed on the importance of global assignments in transferring knowledge and furthermore on the implications for HRM practices to ensure the successful and effective retention of expertise. Practical examples are presented from Robert Bosch AG, a German multinational organisation and its Australian subsidiary. In this paper, the term “expatriate” is used, however the importance of host country nationals as well as third country nationals should not be ignored in the effective transfer of knowledge and the retention of expertise.

Sharing expertise is a growing field of interest because of the increased amount of available information, turnover of experts and globalization of companies. Sharing expertise is a difficult task; therefore, experts often lack motivation, skills and time to document their expertise. The developed expertise cycle is a framework where knowledge stewards build personal trusted relationships with experts. Knowledge stewards interview the experts, construct the knowledge and document it, making it available for knowledge seekers. The expertise cycle is tested in two cases where the expertise is distributed to different individuals and business units. In both cases the usage of the expertise cycle was expanded. As a conclusion, the usage of the expertise cycle and described best practices are recommended. Instead of providing more information we should concentrate on providing better quality of information – and the expertise cycle is a valuable method to achieve this goal.

This study aims to examine whether national industry expertise in Italy is more dominant than local expertise. Prior studies from Australia, USA and UK show that audit fees for industry experts are priced at a higher premium at the local level than the national level. These countries have voluntary audit firm rotation, while Italy has mandatory audit firm rotation (MAFR). The authors predict that Italy has a stronger national than local level of industry expertise, to better retain and transfer industry expertise.

The authors compare audit fee premiums of national industry experts to local levels, using quantitative (multivariate tests) and qualitative (interviews) methodology.

Using hand-collected audit fees, the authors find that the audit fee premium for industry expertise is greater at the national level than the local level. The authors find corroborating results with audit hours. To provide further support, the authors conduct analysis for a neighboring country that does not have audit firm rotation. Using hand-collected data from Germany, the authors find that audit fee premiums from national industry expertise are no different from local industry expertise.

The present study study has theoretical and practical implications, for European Union countries, which recently adopted MAFR and for countries considering adoption in the future.

Effective customer‐specific knowledge transfer is the cornerstone of customer value creation in professional service organizations. In order to formulate a coherent service offering across different expertise areas, it is crucial to share customer‐specific knowledge between professionals, business functions and units. The purpose of this study is to offer insights into the role of key account management (KAM) systems in facilitating this process.

The work is based on an explorative case study in which the implementation of the KAM system in two consulting and training companies was investigated. Comparison of the two cases in terms of KAM design and success in knowledge transfer enabled conclusions to be drawn about the role of KAM as a knowledge carrier and a “linking pin” in a loosely coupled organization.

Organizational fragmentation and insufficient communication channels among experts and subgroups of professional organizations cause problems in relation to knowledge transfer. This also makes it more difficult to combine expertise and to create innovative service concepts for customers. A KAM system, if managed effectively, provides a powerful tool for counteracting these problems. It functions as a linking pin in a loosely coupled organization, helping to maintain customer‐specific knowledge transfer and continuity in customer relationships.

Very little research has been conducted on customer‐specific knowledge transfer in professional service organizations in spite of its central role in the creation of customer value. This study is unique in offering empirical evidence of the role of KAM systems in facilitating knowledge transfer. In the future, it would be interesting to study the role of different organizational conditions and practices, including organizational structures, the use of technological knowledge tools and cooperative working methods. The effectiveness of KAM systems in terms of financial performance and the creation of value for clients also deserve more research attention.

The “experience is the best teacher” model assumes that acquiring expertise in a given domain reduces biases. Research in expert knowledge in investment decisions has shown better ability to produce improved results in asset selection or portfolio returns. Universities created student-managed investment funds (SMIFs) to train students in portfolio management as fiduciaries. However, analyses of the effectiveness of the SMIF as a medium for expert knowledge transfer have not been done.

The authors’ analyze an SMIF's structure against established models of expert knowledge transfer, using the voting patterns of the trustees of the fund from the recorded minutes of the fund's meetings to show the fund's structure and outcomes demonstrate effective knowledge transfer. Voter consensus between faculty and student trustees is one proxy the authors use for knowledge transfer.

Consensus between faculty and students was uniformly high across all recommendations. Chi-square tests were employed to test for independence between approval of recommendation and level of consensus, showing dependence in most cases. Analysis of sale returns over the 12-year sample period showed significantly better performance of asset sales over relevant benchmarks for both equity and fixed income portfolios.

Most analyses of SMIF structure concentrate on well-known issues with things like student turnover, summers or other structural issues. Performance is evaluated based on returns. This study looks at the SMIF as an expert knowledge transfer medium and examines expert/novice decision approval in terms of knowledge transfer.

The purpose of this paper is to develop and test a theoretical model to examine how exchange climate attributes and contextual factors between two parent firms in an international joint venture (IJV) affect tacit knowledge transfer. The authors investigate how this tacit knowledge, which comprises international marketing expertise, knowledge about foreign cultures and tastes and managerial practices, impacts IJV performance.

Based on data from a survey of IJV managers in 326 Korean firms from a variety of industries, structural equation modeling (AMOS 18.0) is used to test the authors’ hypotheses.

The findings show that conflict resolution and cooperation positively affect tacit knowledge transfer, but communication does not. It was found that the difference in the relative levels of economic development in the environments of partners significantly influences tacit knowledge acquisition, but cultural distance does not. Tacit knowledge acquisition positively influences IJV performance.

The paper fills a gap in the literature by articulating the relationships between exchange climate attributes and tacit knowledge acquisition. Exchange climate, characterized by behavioral processes that directly impact knowledge transfer, constitutes an important missing link in prior research about tacit knowledge transfer. The paper contributes to a better understanding of the dynamic relationships among relational capital, exchange climate and tacit knowledge transfers. The model the authors develop and test has important implications for the design of organizational processes that facilitate tacit knowledge transfer.

The paper seeks to provide a foundational understanding of the socio‐technical system that is computer network intrusion detection, including the nature of the knowledge work, situated expertise, and processes of learning as supported by information technology.

The authors conducted a field study to explore the work of computer network intrusion detection using multiple data collection methods, including semi‐structured interviews, examination of security tools and resources, analysis of information security mailing list posts, and attendance at several domain‐specific user group meetings.

The work practice of intrusion detection analysts involves both domain expertise of networking and security and a high degree of situated expertise and problem‐solving activities that are not predefined and evolve with the dynamically changing context of the analyst's environment. This paper highlights the learning process needed to acquire these two types of knowledge, contrasting this work practice with that of computer systems administrators.

The research establishes a baseline for future research into the domain and practice of intrusion detection, and, more broadly, information security.

The results presented here provide a critical examination of current security practices that will be useful to developers of intrusion detection support tools, information security training programs, information security management, and for practitioners themselves.

There has been no research examining the work or expertise development processes specific to the increasingly important information security practice of intrusion detection. The paper provides a foundation for future research into understanding this highly complex, dynamic work.

Despite the increased importance for companies to control their intangible assets, little empirical research has been made on the linkages between single and distributed cognition in organizations. In this paper, the transactive memory concept is extended and adapted to examine the antecedents and consequences of directory formation in the Nordic subsidiaries in Japan. Value congruence, psychological safety, organizational commitment, and interpersonal and electronic communication are proposed to have a positive impact on directories. The directories are proposed to have positive linkage with service capital. Regression analyses show that the most of the independent variables have a statistically significant relationship with directories. Further, interpersonal communication mediates the impact of value congruence and psychological safety to directories. Directories were also found to have a positive relationship with the service capital.

Few definitions in the HRM literature have reached as much consensus as the term “devolution”. However, devolution is a phenomenon that has been defined from the perspective of HRM specialists, with little or no contribution from middle managers. This paper seeks to explore what is behind the commonly shared definition of devolution, by examining not only the actual tasks that are being devolved, but also by trying to establish different degrees of devolution according to a number of dimensions.

An approach that facilitated the exploration of the extent of devolution and impact on middle managers' perceptions was required. A qualitative approach was adopted. Specifically, a case study of a hospital in Spain was undertaken. The research methods included in‐depth interviews, participant observation and internal documentation.

The findings emphasize the importance of reflecting on the reality and the rhetoric of devolution. The results indicate that it is worthwhile to break down the concept of devolution into dimensions (tasks and responsibilities, decision‐making power, financial power and expertise power) and to specify what dimensions are devolved.

There is a clear difference between the rhetoric of devolution and what actually happens in practice. In order to distinguish between those organisations that go beyond the rhetoric of devolution, it is important to differentiate between the devolution of tasks and the devolution of decision‐making power and autonomy in order to undertake these tasks. This differentiation facilitates the identification of those companies which display superficial levels of devolution and take steps to advance the process.

This paper questions the traditional definition of devolution. It proposes a new definition of devolution based on the identification of various dimensions and incorporates the perspectives of all the actors involved in the process.