Transactive memory directories in small work units

Vesa Peltokorpi (Swedish School of Economics and Business Administration (HANKEN) and Center for Knowledge and Innovation Research (CKIR), Helsinki, Finland)

Personnel Review

ISSN: 0048-3486

Publication date: 1 August 2004


Despite the increased importance for companies to control their intangible assets, little empirical research has been made on the linkages between single and distributed cognition in organizations. In this paper, the transactive memory concept is extended and adapted to examine the antecedents and consequences of directory formation in the Nordic subsidiaries in Japan. Value congruence, psychological safety, organizational commitment, and interpersonal and electronic communication are proposed to have a positive impact on directories. The directories are proposed to have positive linkage with service capital. Regression analyses show that the most of the independent variables have a statistically significant relationship with directories. Further, interpersonal communication mediates the impact of value congruence and psychological safety to directories. Directories were also found to have a positive relationship with the service capital.



Peltokorpi, V. (2004), "Transactive memory directories in small work units", Personnel Review, Vol. 33 No. 4, pp. 446-467.

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