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Investigating antecedents that may affect the usage of electronic tax declaration platforms is not a new research topic. Nevertheless, investigating the antecedents that affect the continuance usage of these platforms beyond the COVID-19 pandemic is a relatively new research trend. Accordingly, the purpose of this study is to investigate the antecedent factors that directly influence electronic tax declaration platforms’ continuance usage in the post-pandemic era by integrating the Unified Theory of Acceptance and Use Technology Model with other related factors.

To achieve the main purpose of the study, an online questionnaire was used to gather data from 231 Jordanian taxpayers.

The findings revealed the positive and significant effects of performance expectancy, social influence, knowledge and trust in e-government services on continuance usage of electronic tax declaration platforms. Contrary to what is expected, effort expectancy is insignificant, and hence the related hypothesis (H2) was rejected.

The findings of current research provided theoretical and practical implications by using a well-established theoretical lens to investigate what factors affect the continuance usage of electronic tax declaration platforms within the context of a developing country, namely, Jordan.

The purpose of this paper is to analyse the degree of accessibility of a set of electronic journals that are hosted on widely used online scientific journal publishing platforms and whose content quality has already been certified. Two studies were performed, in which the accessibility of the selected platforms was studied in 2011 and 2016.

The research was performed on publishing platforms than hosted more than 20 journals about human behaviour and factors that may influence it. The evaluation was carried out following the methodology described by the Web Accessibility Initiative in their Website Accessibility Conformance Evaluation Methodology.

The results show that, in spite of an improvement in accessibility, all the analysed electronic consultation platforms contain errors that could hinder their users’ access to their content. The incidence of errors found varies considerably among platforms. As the user interface of each platform analysed is common to all the online scientific electronic journals it hosts, the results obtained are valid for all other journals hosted on a given platform.

Obtained results were valid in the date and time the websites were analysed. Changes made on the websites since then make that the results of an accessibility analysis would be different.

Analysed platforms would require taking steps to ensure their accessibility.

Users with disabilities cannot use these platforms appropriately due to the accessibility problems found. The lack of web accessibility also has implications regarding visibility of published articles and common users.

This work offers a systematic analysis that includes manual accessibility evaluation, which has not been performed in scientific article publishing platforms to the extent presented in this paper. Articles found in the literature perform automatic analyses, which lack the depth of a manual one. Besides, when manual accessibility analysis is performed, usually the home page of a platform or journal alone is considered.

This paper aimed to analyze the short- and long-term effects of the breadth and depth of seller competition on the performance of platform companies, and investigated the underlying mechanisms of customers’ two-sided marketing tactics on the structure of the competition between sellers.

A longitudinal research design was adopted by gathering daily market objective data on e-commerce platforms for 250 days, and the dynamic evolution effects was analyzed by using a vector autoregression model which compared the differences between the short- and long-term effectiveness of different customer relationship management (CRM) strategies.

The breadth of competition amongst sellers improves the performance of platforms, whilst the depth of competition among sellers has a positive effect on the short-term performance. However, it has a negative effect on the long-term performance of their platforms. In both the short and long terms, advertising tactics that attract new buyers contribute more to increases in the breadth of seller competition than those that attract existing buyers do. Subsidies for new sellers decrease the depth of seller competition more than those for old sellers.

Further research could be undertaken to investigate the validity of marketing tactics other than advertising tactics, and thus expand the time windows of the available data.

It is imperative for platform companies to implement effective control over seller competition to balance the interests of the sellers and of themselves.

The dyadic paradigm of CRM research has been extended by considering the perspective of the electronic platform company, how the tactics of exploitation and exploration of two-sided customers impact upon seller competitive structures have been delved into and why new customers have a unique value to platform companies has been identified.

Live streaming has become an extremely popular form of online service and allows live audiences to give virtual gifts or money to their favorite streamers. This study aims to investigate the impact of the audience's multidimensional social presence on their attitudes toward live streamers and intentions to give money or gifts to streamers, based on the interactive marketing perspective. This study considers live audiences' gift-giving intentions by integrating the theory of multidimensional social presence, which includes awareness, cognitive social presence and affective social interaction, and the theory of reasoned action (TRA).

This study invited audiences who had watched live streaming from several popular live-streaming platforms to respond to a web questionnaire. The unit of analysis was at the individual level. This study applied the purposive sampling technique for data collection. A sample of 258 eligible responses to the online survey was analyzed using SPSS software and the causal relationships between the measurement variables of this research model were verified through structural equation modeling.

The results indicate that the audiences' awareness of participating in live streaming enhanced their cognitive and affective social presence, which positively affected their attitudes toward live streamers. These attitudes had a further significant effect on their gift-giving intentions. Cognitive social presence and affective social presence were found to play significant mediating roles in the relationship between awareness and attitudes toward live streamers.

This study examines audiences' intention to give gifts to their favorite live streamers, based on the interactive marketing perspective. The interactive relationship between live streamers and online audiences is developed by audience members through the process of inner psychological transformation, which is measured through the multidimensional construct of social presence. This occurs through a mutual influence relationship in which awareness simultaneously influences cognitive social presence and affective social presence, and cognitive social presence impacts affective social presence.

The study contributes three noteworthy findings to the theory development through the integrated perspective of the TRA and the theory of social presence. (1) Exploring the influence of belief factors on internal psychological responses and intention in live streaming to expand an innovative application of the TRA. (2) Adopting the multidimensional social presence can help researchers more clearly describe various live-streaming situations and extend the research scope of the social presence theory to live-streaming interactive marketing strategies. (3) From the perspective of live-streamer marketing, this study broadens the research fields of electronic commerce and interactive marketing.

This study provides four practical implications for platform managers and live streamers. (1) To induce favorable attitudes toward live streamers, live streamers initiate various interactive activities sequentially to establish a social presence with the audience. (2) Live streamers should devote themselves to forming a joyful atmosphere for their followers, as this will trigger audiences' affective social presence to generate positive attitudes and increase followers' intentions. (3) To attract and retain young followers, live streamers must devise interesting content and provide fresh services. (4) Platform managers must create useful widgets to assist live streamers in managing their channels and followers.

Building friendly real-time interaction between the live streamer and the audience is an important task in live streaming and further influences the income of the live streamer and the platform. The study provides an effective approach to building friendly real-time interaction for the live streamer and manager of live-streaming electronic commerce through the interactive marketing perspective. The approach can help the live streamer manage nice communication with their audience and obtain virtual money and gift-giving from the audience.

This study aims to elicit the preferences of potential travelers for different property listings' attributes (online review number, positive valence rate of reviews and discount strategy) when selecting hotels and peer-to-peer (P2P) accommodation sharing on online booking platforms.

A discrete choice experiment (DCE) was conducted with 291 respondents with accommodation needs. They were asked to choose between pairs of listings.

The authors found that when booking accommodation online, complex discount strategies were not determinant both in selecting hotels and P2P accommodations. Positive valence rate of reviews has a higher impact on the selection of traditional hotels than P2P accommodations, while the number of online reviews has a higher impact on the selection of P2P accommodations than traditional hotels. The authors further discuss the effect of each attribute on online accommodation selection in terms of price ranges of the property listings.

The findings provide suggestions for platform operators and product/service providers to improve their marketing strategies and optimize their management efforts.

To the best of the authors’ knowledge, this is one of the first studies that investigate the role of property listings' attributes on the selections between hotels and P2P accommodations. The findings from this research study could be generalized to other online platforms and electronic commerce-related transactions.

This study seeks to develop a general framework for evaluating communication platforms in e‐commerce, and then apply the framework to investigate what factors have impeded m‐commerce from taking off in the specific context of China.

The paper proposes a three‐dimension framework for evaluating a communication platform in e‐commerce, which features reach, richness, and costs of communications as its salient characteristics. Grounded on the framework, a comparative analysis is conducted using data from a survey sponsored by the Ministry of Commerce of China. The analysis, from the user's perspective, compares facilitators and inhibitors for using communication platforms in two different contexts, the mobile communication platform in m‐commerce vs the fixed communication platform in the “classical” e‐commerce.

The study finds that, compared with e‐commerce over the fixed communication platform, the m‐commerce in China enjoys relatively great communication reach but suffers from relatively low communication richness. In the mean time, costs of communications do not seem to be a major barrier for m‐commerce growth.

The three‐dimension framework can serve as an underlying model not only to evaluate currently available communication platforms for e‐commerce, but also to address economic calculus of benefits and costs of emerging communication platforms.

Disaster risk reduction (DRR) technology sharing has emerged as an important global issue across national boundaries. As a result, the DRR technology-sharing environment needs strengthening based on the findings of difficulties in sharing, investment, and commitment. The purpose of this paper is to three fold: first, it will clarify that a web-based platform is the best conduit for linking DRR technology from the supplier to the beneficiary developing countries. Second, it will find the most evolutionary path based on Korean case studies. Finally, it will make recommendations for the efficient implementation of a web-based platform for DRR technology sharing.

This paper posits that DRR technology sharing is a necessary part of enhancing resilience to disasters in the Asia-Pacific region. The evolution of web-based approaches (a merchandise display-type platform, a journal-type platform, an electronic market-type platform, and an architecture and governance-type platform) and an actual case of space technology sharing providing support for an evolution toward community-based technology sharing in DRR. The research will find the most efficient way going forward based on the case study of a four-year R & D project sponsored by the South Korean Government. It will also find the success factors for the way to establish and operate the platform efficiently and effectively through case studies of the four types of web-based platforms.

Sharing of DRR technology through a web-based platform among Asia-Pacific countries is necessary in order to equip all parties with essential technology to mitigate intensifying disasters, to overcome the barriers of technology sharing, to breakdown transfer issues due to language barriers, and to strengthen insufficient DRR budgets. Among the four types of web-based platforms, the architecture and governance-type platform proved to be the most effective and efficient. In addition, four principles for an efficient implementation are identified through case studies, analysis, and research.

This paper reports on the reasons why it is difficult for DRR technology sharing in the Asia and Pacific regions and suggests a web-based DRR technology-sharing platform as a solution for the region. Moreover, it substantiates that the architecture and governance platform type as the most efficient and effective evolution with four principles: develop based on end-user’s needs; take a problem-solving approach; contain interactive communication tools; and provide business opportunity.

This article aims to analyze the relationship between the Norwegian Noark Standard and the concepts of Open Government and Freedom of Information (FOI). Noark is the Norwegian model requirements for Electronic Documents and Records Management Systems (EDRMS). It was introduced in 1984, making it not only the world’s first model requirement for EDRMS but also, through the introduction of versions from Noark 1 to the present Noark 5, internationally the model requirement with the longest continuation of implementation.

To better understand the technical outline and functionality of the Noark Model requirements, it is necessary to see the connection to the wider framework of the Norwegian governance legislation and its FOI Act (Norway, Freedom of Information Act, 2006) on the right of access to documents held by the public administration and public undertakings. FOI is the foundation on which the Norwegian Open Government platform (OEP) rests, as it aims to increase openness and transparency in the Norwegian society. Being one of the first national initiatives to incorporate in a single platform an up-to-date nationwide registry of metadata deriving from the EDRMS of the governmental sector, OEP is a model which could have relevance in open government settings also outside of Norway.

Non-fixity and randomness in the registering of metadata decrease the possibility of systematic search and systematic retrieval, since search within records presumably requires a combination of two or more sets of metadata. Context is a crucial component in information retrieval from records, and no records contain only one metadata element. With few exceptions, a record relates to another record, and the relation between the two of them is in itself a set of metadata. If the metadata relating the two records does not follow a standardized format, retrieval possibilities will remain random. The unpredictability following inadequate search results will decrease the credibility and the trust factor which should lie imminent within the information system. The absence of adequate search results will lead to an immediate decrease in the public’s perception of the system being valid or relevant as a trusted source of information. If metadata within a governmental agency is known to be subject to non-authorised alterations, deletion on changes, trust in the authenticity and integrity of the information provided from the agency will decrease significantly. This subsequently decreases predictability in the retrieval of information within the EDRMS. The parameters securing non-alteration of metadata once locked in the Noark-compliant EDRMS, may be measured against the absence of the same in any system being compared.

An adequate analysis describing the principles of trust embedded in the weekly or daily dissemination of metadata from the Noark databases to the OEP somehow has to explain certain parameters. These parameters within the Noark requirements eliminate the possibility of unauthorised deletion, alteration or manipulation of metadata and documents in the databases of the governmental organisations. The combination of parameters also creates context. The metadata transferred from the Noark systems to the OEP platform may never have been stored within a trusted digital repository. Transfer to the OEP happens weekly, whilst transfer to the repository of The National Archives is performed far less seldom – perhaps every tenth year. The contents of the Noark-based systems are not stored in trusted digital repositories in the governmental agencies, but remain part of the ordinary grid of servers and databases.

This study aims to investigate the different attributes of electronic commerce (e-commerce) that determine perceived value and electronic loyalty (e-loyalty) among consumers of online food delivery applications (OFDAs). In this globalized world and competitive environment, e-commerce demands have increased and organizations are giving special attention to web development, website design and functions to hold the current consumers with sustainable performance in the globalized and competitive environment. Almost every industry has been affected by the coronavirus disease 2019 (COVID-19) and changed the way of operational work in many industries. Similarly, the food industry is facing serious challenges and now restaurants started heavily depending on OFDAs.

The study was quantitative and data were collected from 509 consumers of the district of Rawalpindi, Punjab Pakistan by using a convenience sampling technique who was the users of OFDAs to evaluate the proposed research model. Confirmatory factor analysis was applied to evaluate the validity of the constructs, and structural equation modeling was employed to test the model through Smart-PLS.

Our findings revealed that perceived value has a substantial positive impact on electronic loyalty (e-loyalty). Moreover, results confirmed that perceived value mediates the relationship of electronic privacy (e-privacy), electronic security (e-security), electronic payment (e-payment), usability and electronic innovativeness (e-innovativeness) with e-loyalty.

This study added to the unified theory of acceptance and use of technology (UTAUT) and technology acceptance model (TAM) by exploring consumers’ intentions for using OFDAs in the framework of e-commerce attributes, perceived value and e-loyalty. Similarly, the study enabled the author to learn more about how people would use the information system after successfully applying the UTAUT.

This study has significant implications for web developers, application designers, food delivery companies, restaurants and other businesses. Subsequently, it indicates the importance of the incredible attractiveness of OFDAs in boosting users’ intentions to keep using the application.

This research contributes substantially to OFDAs efforts to continuously increase its meal service platform and improve client satisfaction which resulted in repurchase intent. In addition, the research facilitates OFDA firms to enhance the features of their applications according to clients.

The main objective of this case study paper is to describe the State Library of New South Wales (SLNSW) implementation strategy and technical architecture model for implementing a sustainable technology platform for the delivery of electronic services as part of its atmitchell.com initiative.

This paper is based on practical experience and knowledge gained by the SLNSW atmitchell.com project team as part of implementing the project strategy i.e. the three main horizons, defining the target technical architecture model and undertaking the technology evaluation to select appropriate technology vendors and products for digitisation, digital asset management, content management and system integration services.

The paper finds that the implementation strategy for atmitchell.com, i.e. to implement the project in three main horizons or phases, was critical to the success of this initiative. Defining a target architecture model to address the key issues and challenges within the SLNSW enterprise was also useful during the technology evaluation and selection process.

This case study paper focuses mainly on the implementation strategy and technical architecture developed by SLNSW to implement the atmitchell.com initiative. The key issues related to data, process and network are specific to the SLNSW enterprise. Cultural institutions with similar information technology (IT) systems and challenges can use the target technical architecture model described in this paper as a reference model to develop their organisation's target architecture model. The findings and lessons learned from SLNSW technology evaluation and tender process combined with the strategy adopted early on by SLNSW to implement the atmitchell.com initiative in three main horizon or phases will be valuable information for solution architects, IT managers and senior management executives of cultural organisations that are planning to embark in to similar initiatives.